Users Manual Part 4

Table Of Contents
Please note that Mercedes me connect is a
Mercedes-Benz service. In emergencies, initially
call the standard national emergency service
telephone numbers. In emergencies, you can
also use the Mercedes-Benz emergency call sys‐
tem (/ page 409).
Observe the conditions of use for Mercedes me
connect and other services. These can be
obtained in the Mercedes me Portal: https://
me.secure.mercedes-benz.com
Further information about Mercedes me con‐
nect, the provided service scope and operation:
https://moba.i.daimler.com/markets/ece-row/
baix/cars/connectme/en_GB/#emotions/
Startseite.html
Information on Mercedes me connect Acci‐
dent and Breakdown Management
The Accident and Breakdown Management can
include the following functions:
R
Supplement to the Mercedes-Benz emer‐
gency call system (/ page 409)
If necessary, the contact person at the
Mercedes-Benz emergency call centre for‐
wards the call to Mercedes me connect
breakdown and accident management. For‐
warding the call is however not possible in all
countries.
R
Breakdown assistance by a technician on
location and/or the towing away of the vehi‐
cle to the nearest Mercedes-Benz service
centre
You may be charged for these services.
R
Addition to the emergency guide after auto‐
matic accident or breakdown detection
(/ page 401)
In the event of a breakdown or accident, fur‐
ther data about the status of the vehicle is
sent which enables optimal support by the
Mercedes-Benz Customer Centre and the
authorised service partner or breakdown
assistance.
R
Addition to the Mercedes me connect
service Telediagnostics
With the Telediagnostics function, specific
wear and failure reports are recorded by the
service provider, in so far as these can be
clearly interpreted and are available through
the monitoring of components that are sub‐
ject to diagnostics.
Should vehicle conditions indicate a break‐
down or an impending breakdown, after
stopping the vehicle you could receive a
request via the multimedia system to contact
the Mercedes-Benz Customer Centre in order
to receive assistance.
%
These services are subject to technical
restrictions such as the mobile phone cover‐
age, mobile network quality and the ability of
the processing systems to interpret the
transferred data. In some circumstances,
this can result in delays or the failure of the
information to appear in the multimedia sys‐
tem.
More information about Mercedes me connect
services can be obtained in the Mercedes me
Portal: https://me.secure.mercedes-benz.com
Data transferred during Mercedes me con‐
nect call services
The data transferred during a Mercedes me con‐
nect call depends on the reason the call was ini‐
tiated, which service is selected in the voice
MBUX multimedia system
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