Users Manual Part 4

Table Of Contents
If the data protection prompt has been rejected,
the following data is transmitted to enable targe‐
ted advice and an efficient service:
R
Reason for the initiation of the call
R
Rejection of the data protection prompt
R
Country indicator of the vehicle
R
Set language for the multimedia system
R
Telephone number of the communication
platform installed in the vehicle
Data transfer if Mercedes me connect serv‐
ices are activated
Only if the respective service is activated will
additional incident-specific data be transmitted
in the second stage to enable an optimal
service.
An overview of the data transmitted can be
found in the respective terms of use for
Mercedes me connect services. These can be
obtained in the Mercedes me Portal: https://
me.secure.mercedes-benz.com
Data processing
The data transmitted within the scope of the call
is deleted from the processing system after the
call is finished, in so far as this data is not being
used for other activated Mercedes me connect
services.
The incident-specific data is processed and
stored in the Mercedes-Benz Customer Centre
and, if required to process the incident, forwar‐
ded to the service partner authorised by the
Mercedes-Benz Customer Centre. Please take
note of the data protection information on the
Mercedes me Internet page at https://
www.mercedes.me or in the recorded message
immediately after calling the Mercedes-Benz
Customer Centre.
%
The recorded message is not available in
every country.
Mercedes me connect
Information on Mercedes me connect
%
Mercedes me connect or individual
Mercedes me connect services are not avail‐
able in every country. Find out at a
Mercedes-Benz service centre if these func‐
tions are available in your country.
Mercedes me connect consists of multiple serv‐
ices.
Depending on whether the services are activated
and on the vehicle equipment, you can use the
following services via the multimedia system and
the overhead control panel, for example:
R
Accident and Breakdown Management (me
button or situation-dependent display in the
multimedia system)
R
Concierge Service (me button)
R
Mercedes-Benz emergency call system (auto‐
matic emergency call and SOS button)
Mercedes me connect Accident and Breakdown
Management, the Mercedes me connect Con‐
cierge Service (if service is available and activa‐
ted) and the Mercedes-Benz emergency call
centre are available for you around the clock.
The me button and the SOS button can be found
on the vehicle's overhead control panel
(/ page 400).
You can also call the Mercedes-Benz Customer
Centre using the multimedia system
(/ page 401).
404
MBUX multimedia system