Users Manual Part 4

Table Of Contents
After quitting the emergency guide display on
the multimedia system, a prompt appears asking
whether you wish to get support from the
Mercedes-Benz Customer Centre.
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Select Call.
R
After your agreement, or if the Mercedes
me connect service "Accident and Break‐
down Management" is active, the vehicle
data is transferred automatically
(/ page 405).
R
The Mercedes-Benz Customer Centre
takes your call and organises the break‐
down and accident assistance.
You may be charged for these services.
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Depending on the severity of the accident,
an automatic emergency call can be initi‐
ated. This has priority over all other active
calls.
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In addition, if the Mercedes me connect
service "Telediagnostics" is active, a similar
prompt can appear after a delay in the event
of a breakdown. If you are already in contact
with the Mercedes-Benz Customer Centre or
have already received support, this prompt
can be ignored or declined.
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If you answer the prompt for support from
the Mercedes-Benz Customer Centre with
Call later, the message will be hidden and
appear again later.
The prompt triggered by the Mercedes me
connect service "Telediagnostics", can either
be confirmed or declined. After being
declined, this will not be shown again.
Arranging a service appointment via a
Mercedes me call
If you have activated the maintenance manage‐
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz Customer
Centre. You will then receive individual recom‐
mendations regarding the maintenance of your
vehicle.
Regardless of whether you have consented to
the maintenance management service, the multi‐
media system reminds you after a certain
amount of time that a service is due. A prompt
appears asking if you would like to make an
appointment.
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To arrange a service appointment: select
Call.
After your agreement, the vehicle data is
transferred and the customer centre takes
your preferred appointment date. The infor‐
mation is then sent to your desired service
outlet.
This will contact you to confirm the appoint‐
ment and if necessary consult about the
details.
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If you select Call later after the service mes‐
sage appears, the message is hidden and
reappears at a later time.
Giving consent to data transfer during a
Mercedes me call
Requirements:
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There is an active Mercedes me call via the
multimedia system or the me button in the
overhead control panel .
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The prompt to confirm data transfer does
not appear in all countries.
If the accident and breakdown service and
Mercedes me connect Concierge Service (if
402
MBUX multimedia system