Users Manual Part 4

Table Of Contents
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Press and hold SOS button 3 for at least
one second.
If a Mercedes me call is active, an emergency
call can still be triggered. This has priority over
all other active calls.
Information about the Mercedes me call
using the me button
A call to the Mercedes-Benz Customer Centre
has been initiated via the me button in the over‐
head control panel or the multimedia system
(/ page 400).
Using the voice dialogue system you access the
desired service:
R
Concierge Service (if the service is available
and activated)
R
Accident and Breakdown Management
R
Mercedes-Benz Customer Centre for general
information about the vehicle
You can find information on the following topics:
R
Activation of Mercedes me connect
R
Operating the vehicle
R
Nearest Mercedes-Benz service centre
R
Other products and services from Mercedes-
Benz
Data is transferred during the connection to the
Mercedes-Benz Customer Centre (/ page 403).
Calling the Mercedes-Benz Customer Centre
using the multimedia system
Requirements:
R
Access to a GSM network is available.
R
The contract partner's GSM network cover‐
age is available in the respective region.
R
The ignition must be switched on so that
vehicle data can be transferred automati‐
cally.
Multimedia system:
4
©
5
Phone
5
g
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Call Mercedes me connect.
After confirmation, the multimedia system
sends the required vehicle data. The data
transfer is shown in the central display.
Then, you can select a service and be connected
to a specialist at the Mercedes-Benz Customer
Centre.
%
In some countries, or if the Concierge
Service is active, you will be connected
directly with the Mercedes-Benz Customer
Centre.
%
The Concierge Service is not available in all
countries. More information about Mercedes
me connect services can be obtained in the
Mercedes me Portal: https://
me.secure.mercedes-benz.com
Calling the Mercedes-Benz Customer Centre
after automatic accident or breakdown
detection
Requirements:
R
The vehicle has detected an accident or
breakdown situation.
R
The vehicle is stationary.
R
The hazard warning lights are switched on.
%
This function is not available in all countries.
The vehicle can detect accident or breakdown
situations under certain circumstances.
In the event an accident or breakdown is detec‐
ted, the emergency guide shows safety notes in
the multimedia system display.
MBUX multimedia system
401