User's Manual
Problem Action
No response controlling PTZ in the live viewer. Check the registered Camera if it support PTZ function.
The camera is not connected or the PC fails to
connect to the product.
Check if the network cable is connected properly.
Ensure that you have set Network – Connection Mode.
Check the IP setting of the PC or camera.
Try the Ping Test.
Check if there is a different device near the product uses the same IP.
I registered a camera, but the web viewer does not
show live video.
After registering a camera, a user need to edit/save the desired layout, before
the screen split mode and live screen fit for the setting appears.
In the web viewer, the screen does not switch
automatically.
You need to select the desired layout for sequence operation, in the automatic
switching menu.
The Live screen is too bright or too dark.
Check the video settings of the registered camera.
A message of "Need to reset date/time." Is displayed
on the screen.
This message is displayed if there occurs a problem with the time setting of
the internal clock or an error in the clock itself.
Contact the retailer or the service center for more information.
The time bar is not displayed in Search mode.
The timeline can switch between normal and extension mode.
In extension mode, the time bar may not be displayed in the current timeline.
Switch to normal mode or use the left or right button to navigate through the
time bar.
The "NO HDD" icon and an error message are
displayed.
Check the HDD for connection. If the problem persists in a normal condition,
contact the nearest service center to have the HDD checked by the service
personnel.
I have installed an additional HDD on the NVR but it
does not recognize the HDD.
See the compatibilty list to check if the additional HDD is supported by the
NVR. For the compatibility list, contact the retailer where you purchased the
NVR.
I have connected an external storage device (USB
Memory, USB HDD) to the NVR but the NVR seems
not to recognize it.
See the compatibility list of external storage devices to check if the connected
device is supported by the NVR. For the compatibility list, contact the retailer
where you purchased the NVR.
If I press the ESC key in full screen mode of the
WebViewer, the system does not switch to a normal
split mode.
Press the ALT+TAB keys to select 'ACTIVE MOVIE' and press the ESC key
again. The system will switch to a normal split mode.
I found it difficult to configure the network settings if
using the default search, backup and router settings.
For more information, refer to the user manual.
If you want to check the basics of the product for a quick start, refer to the
quick start guide (backup, search).
If you use the router for network connection, refer to the "Connecting
and Setting the Network" section in this manual.
TROUBLESHOOTING
Problem Action
Live video will be slow or cut off.
The frame number set for multiple data transmission set in camera or
network environment could differ from the actual rate of transmission.
Right click with the mouse button and select <Channel Information> to
check the number of incoming frames for each channel and the actual
number of framed played.
Basically, when you register a camera, the Live4NVR profile is created and the
rate is set to H.264.800*600fps.
If necessary, go to <Menu> <Device> <Camera> <Camera
Setting> and change the number of frames.
If you keep seeing video slow down or cut off, then check the network
environment or camera condition.
The system does not turn on and the indicator on the
front panel does not work at all.
Check if the power supply system is properly connected.
Check the system for the input voltage from the power source.
If the problem persists even after you have taken the above actions, check
the power supplier and replace it with a new one if neccessary.
Check inside if the cables are properly connected. (SMPS, FRONT)
Some channels display just a black screen even if
they receive video sources.
Check if the camera is properly supplied with power.
Check the video output connecting the camera's webviewer.
Check if the network port is properly connected and the network setting is
set correctly.
Change the hub supporting Gigabit, it may solves.
The screen displays the logo image repeatedly.
This may occur from a problem with the main board, or the related software is
corrupt.
Contact the nearest service center for more information.
The Channel button does not work on the Live
screen.
The Channel button does not work if the current screen is in the event
monitoring mode.
The cursor will not move to the Start button when I
start the calendar search.
Check if the channel and the date that you want to play are marked with the V
symbol.
Both channel and date should be checked before you can start playing with
the Start button.
No video is played on the connected monitor.
Check if the necessary cables are connected to the monitor properly.
Some monitors do not support the NVR output (HDMI or VGA).
(NVR output resolution : VGA : 1280*720, 1280*1024, 1920*1080, HDMI :
720P, 1080P, 1440P, 2160P) Check the monitor resolution
In case of a 4K video, check whether the cable in use supports HDMI 2.0.
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appendix
appendix