User's Manual

After you successfully changing your password, you will be forwarded to the interface to access the
disk.
Frequently Asked Questions
1. Q: When you insert the USB drive into your computer the first time, the system can not automatically
find the device.
A: First, check whether you have tightly inserted the device into the port or not. If the connection is ok,
one possibility is that, the port may not have been enabled by the settings in your computer’s BIOS.
Restart your computer and go into the BIOS Setup procedure and enable the USB port. Another
possibility is that the USB driver in your computer system was not correctly installed, or the driver was
correctly installed but has not been activated. In this case, please check the relevant user’s manual and
re-install the driver correctly if necessary.
2. Q: Does the USB drive have to be connected to a USB 2.0 port on the computer?
A: No. USB flash drive is downward compatible. You can use a USB 2.0 drive on USB 1.1/1.0 port,
but the data transfer rate will be slowed.
3. Q: My computer has only a USB 1.1/1.0 port, how to access a USB drive with high speed data rate?
A: You can buy a USB 2.0 PCI card and install it onto your computer. Then use this new port to access
your USB 2.0 drive with high speed data rate. You are still able to use your USB 2.0 drive on a USB
1.1/1.0 port with slower data transfer rate.
4. Q: When I first time insert the drive into my computer, the system recognizes the device as “Unknown
Device” or other device. When I second time insert the drive into my computer, the installation prompt
no longer shows up. So, how do I correctly install the driver software?
A: You only need to go into the “Device Manager” program, and remove the “Unknown Device” from
there and then click the “Refresh” button. The system will return to normal shortly.
5. Q: What does it mean when the LED on the device flashes?
A: The LED light is ON means the flash drive has been successfully connected to the computer. The
LED light flashes means there is data transfer going on between the USB drive and the computer.
6. Q: What should I pay attention to when I plug or unplug the flash drive?
A: Do not unplug the drive just after you plug it into the USB port. Especially, do not repeatedly
quickly plug and unplug the drive. Keep the interval between plug and unplug at least 5 seconds long.
7. Q: I am using Windows 2000, why there is only one partitioned flash disk drive icon on my computer?
A: Go to the relevant website and download the Windows 2000 Service Pack 3 and Service Pack 4 and
install them into your computer. Then the two icons will show up.