Quick Guide

11
FAQ
Q: In the network process, the process bar is always not 100%, add
failure?
A: This smart doorbell only supports 2.4GHz WiFi router, please make sure you
are using a 2.4GHz WiFi router.And confirm the WiFi password again.
Q: Repeated additions are failures?
A: After adding a failure, it is recommended to restart the device or power
off, and then try to add again.
Q: The device cannot be previewed properly?
A: Check whether the network is normal, you can place the smart doorbell close
to the router, and if not, it is recommended to reset the device and add it
again.
Q: How to cut the smart doorbell network to another router?
A: First remove and reset the smart doorbell on the App and then configure the
smart doorbell again by the App.
Q: Why I can
' t get the notifications with my cell phone App?
A: Please confirm that the App has been running on the phone, and the
relevant reminder function has been opened;Message notification and
authority confirmation in the mobile phone system have been opened.
Q: Why doesn't the device identify the SD card?
A: It is recommended to plug in SD card after power cut. Confirm whether
the SD card is normally available and the format is FAT32. And the TF
card can't be identified when the internet environment is not good.