User's Manual

Q:
A:
The mobile phone cannot receive alarm prompts when the camera is online.
1. Make sure the EZVIZ Internaonal App is running on your mobile phone.
2. For Android system, make sure the App is running in background; and for iOS, enable
the message push funcon in “Sengs > Noficaon”.
Q:
A:
Live view or playback failed.
Make sure your network is well connected. Viewing live video requires a good bandwidth.
You can refresh the video, or change a network and try again.
Q:
A:
“The device is offline.” or “The device is not registered.” prompts when adding the
camera by EZVIZ Internaonal App.
1. Make sure the network, that the camera is connceted to, is normal and the DHCP of
router is enabled.
2. Press and hold the RESET buon for 3s to restore default sengs if you manually
changed the network parameters.
How to use the microSD for local sotrage?
Make sure there is a microSD card inserted and the camera is added to your EZVIZ account.
Log in the EZVIZ Internaonal App and enter the “Device Details” interface, if the “Inialize
Storage Card” buon appears, you need to inialize the microSD card first.
The microSD card storage for the moon detecon recording is enabled by default.
Q:
A:
Does the camera support Wi-Fi connecon and PoE power supply.
Camera models with Wi-Fi module: CS-C3S-51WEFR and CS-C3S-52WEFR.
Camera models with PoE module: CS-C3S-51WEFR and CS-C3S-52WEFR.
Q:
A:
EN
Troubleshoong
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