User's Manual

NO.7
Possible reasons that device can not be added
1) Please check device is whether powered on.
2) Smartphone whether could connect to WiFi
3) whether the device is in the state to be configured. Before the configuration, let device enter the state
to be configured. And Ez and AP mode, the status can not be confused.
4) Attention: every time the device is to be added, you need to reset the device to let it enter the Wi-Fi
configuration state, and to ensure that the router has been working properly.
Check router::
5) When adding device, check whether Wi-Fi password is correct.
6) if the home router is a dual band router, chose 2.4G network to add device, while Wi-Fi need to open
the radio, can not be set to hide.
7) Wireless router settings: encryption mode to be set to WPA2-PSK type, authentication type AES, or
encryption and authentication types are automatic. Wireless mode cannot be 11n only.
8) To ensure good Wi-Fi signal, the distance between the device and the router shall not be too far.
9) whether the number of access equipment has reached the upper limit of the router , may try to turn off
wifi function of some device for configuration.
10)Router to open the wireless MAC address filtering, it should first remove the device out of the router
MAC filter list, to ensure that the router does not prohibit the device network.