User Guide

Appendix B Page 219
Appendix B
Troubleshooting Tips
If you encounter a problem with your Visor handheld:
■
Review this section to see if your problem is listed
■
Check our web site at www.handspring.com for the latest
technical support information
Note:
Thousands of third-party add-on applications have been
written for Palm OS
®
handhelds. Unfortunately, we are not
able to support such a large number of third-party
applications.
If you are having a problem with a third-party
application, please contact the developer or publisher of that
software.
Operating problems
Problem Solution
My handheld won’t
turn on.
Try each of these in turn:
■
Make sure the battery is fully charged.
■
Perform a soft reset; see Appendix A.
■
If your handheld still does not operate,
try a hard reset; see Appendix A.
My handheld keeps
turning itself off.
Your handheld is designed to turn itself off
after a period of inactivity. This period can
be set at one, two, or three minutes. Check
the Auto-off setting. See “General
preferences” in Chapter 9.
My handheld is not
making any sounds.
Check the System Sound setting. See
“General preferences” in Chapter 9.
My handheld has
frozen.
Perform a soft reset. See “Resetting your
handheld” in Appendix A.
I don’t see anything
on my handheld’s
screen.
■
Change the brightness settings.
■
Charge the battery.
■
Perform a soft reset.