Visor Handheld User Guide

Warranty and Other Product Information Page 257
Warranty and
Other Product Information
Handspring, Inc.
Limited Warranty
HARDWARE: Handspring, Inc. (“Handspring”), warrants to the original end user
(“Customer”) that this product will be free from defects in workmanship and materials,
under normal intended use, for one year from the date of original purchase from Hand-
spring. Handspring's sole obligation under this express warranty shall be, at Hand-
spring's option and expense, to replace the product or part with a comparable product
or part, repair the product or part, or if neither repair nor replacement is reasonably
available, Handspring may, in its sole discretion, refund to Customer the purchase price
paid for the product or part. Replacement products or parts may be new or recondi-
tioned. Handspring warrants any replaced or repaired product or part, and any hard-
ware upgrade to which Customer is entitled under an agreement between Customer
and Handspring, for a period of ninety (90) days from shipment, or through the end of
the original warranty, whichever is longer. All products or parts that are replaced be-
come the property of Handspring.
Accessory products, as listed in the applicable Handspring catalogue, are not covered
under this Limited Warranty. Handspring shall not be responsible for Customer's soft-
ware, firmware, information, or memory data contained in, stored on, or integrated
with any products returned to Handspring for repair, whether under warranty or not.
SOFTWARE: Handspring warrants to Customer that the Desktop organizer software
licensed from it will perform in substantial conformance to their program specifications,
for a period of ninety (90) days from the date of original purchase from Handspring.
Handspring warrants the media containing software against failure during the warran-
ty period. No updates are provided. Handspring does not provide any warranty for any
third party applications software that is licensed to Customer by the third party. Hand-
spring's sole obligation with respect to this express warranty shall be (at Handspring's
discretion) to refund the purchase price paid by Customer for any defective software
product, or to replace any defective media with software which substantially conforms
to applicable Handspring published specifications. Handspring makes no warranty or
representation that its software products will meet Customer's requirements or will
work in combination with any hardware or applications software products provided by
third parties, that the operation of the software products will be uninterrupted or error
free, or that all defects in the software products will be corrected.
OBTAINING WARRANTY SERVICE: Customer must contact Handspring within the
applicable warranty period to obtain warranty service authorization. Dated proof of
original purchase from Handspring will be required. Handspring is not responsible for
Customer products or parts received without a warranty service authorization. In the
United States, Handspring may ship a replacement product or part prior to receiving
the original product or part (“advance exchange”). If advance exchange is not available,
then the repaired product or part will be shipped as soon as reasonably possible, which
will be no later than thirty (30) days after Handspring receives the original product or
part. Repaired or replacement products will be shipped to Customer at Handspring's
expense. The repair and replacement process for products or parts in locations outside
of the United States will vary depending on Customer's location.