User manual

5–4 Service/Technical Assistance
Japan Office
Hand Held Products
Bon Marusan 8F
3–5–1 Kanda–Jinbocho
Chiyoda–ku
Tokyo 101, Japan
Telephone: Int+81–3–5212–7392
Fax: Int+81–3–3261–7372
For service in Latin America, please contact your Hand Held Products’ representative (at
the address that follows) or your local distributor.
Latin America Office
Hand Held Products
5150 North Tamiami Trail
Suite 302
Naples, FL 34103–2821
Telephone: [phone]
Fax: [phone]
5.4 Help Desk
If you need assistance installing or troubleshooting your scanner, please call your
Distributor or the nearest Hand Held Products technical support office:
North America:
Telephone: [phone] (8 a.m. to 6 p.m. EST)
Fax number: (315) 685–4960
E–mail: [e-mail]
Europe:
Telephone–
European Ofc: Int+31 40 242 4486
U.K. Ofc: Int+44 1925 240055
E–mail: [e-mail]
Asia:
Telephone: Int+852–2511–3050 or 2511–3132
E–mail: [e-mail]
5.3.1 Service Under Warranty
All Welch Allyn bar code products carry a one (1) year warranty (from date of
shipment). The specific Limited Warranty coverage for the SCANTEAM 3700 Machine
Mount CCD is described near the end of this manual. Warranty service may be obtained
by contacting the Welch Allyn Customer Service Group.
5.3.2 Out Of Warranty Service
Factory service is also available for out of warranty products on a time and materials or
fixed price basis. The scanner/decoder should be returned (postage paid) for repair only
after obtaining a Return Material Authorization (RMA) from a Customer Service
Representative. When out of warranty product service is required, you will be advised of
a “not to exceed” price for repair when the Return Material Authorization is requested.