User's Manual

9 Copyright © 2010 Halo Monitoring
Q: Can I charge the chest strap transmitter battery while wearing it?
A: No, always remove the transmitter before charging the battery.
Q: What happens to the system during a home power failure?
A: During a power failure, the chest strap transmitter continues to collect and record vital data.
When the power is restored, the home gateway receives and sends the data via the Internet (or
phone line). If you provide an AC power backup source for the home gateway, such as a UPS, the
home gateway continues to operate with the phone line connection as long as the battery in the
UPS is able to provide power.
Q: Do I need an Internet connection as well as a standard phone line?
A: The myHalo home gateway supports either the Internet or a standard phone line as the primary
connection to the call center for transmitting data collected from the chest strap transmitter. When
the Internet is the primary connection and is down (or inoperable for any reason), the home
gateway uses the standard phone line as a backup connection. A compliant cable and modular
plug is provided with this product for connecting to the phone line.
Q: How do I contact Technical Support?
A: You can contact Halo Monitoring online at http://www.halomonitoring.com,
phone: [phone]-HALO (4256), or email: [e-mail].