User's Manual

Additional Requirements for Installation

User Requirements

• Either a standard phone line or a broadband Internet connection for the home gateway's

primary connection to the call center. When the Internet (rather than a phone line)

provides the primary connection, it is recommended you use a phone line as a backup

connection.

• An Internet connected home gateway requires an available Ethernet port on the user's

home router or on the cable or DSL modem. If the Internet is provided through a DSL

connection, a DSL filter (usually supplied by the Internet service provider) needs to be

placed on the phone line connecting to the home gateway.

• In the event the Internet connection is down and power is still available, the gateway is

designed to use the phone line as a backup connection to reach the call center.

Note: If a phone line is used for the primary connection, a second phone line is not

necessary.

• Enough table space for the myHalo home gateway.

(L x W x H = approximately 7" x 9" x 2")

• An AC power receptacle that is not controlled by a wall switch.

• Properly configured Internet ports. If the user's equipment is installed in a facility using

the Internet, please notify the network administrator that UDP port 123 and TCP ports 443

and 37215 must be unblocked to allow the service to work properly.

• Optional - RJ31X phone jack.

If the user's telephone line is occupied, the equipment is not able to obtain access to the

phone line unless the user has his or her telephone provider install an RJ31X jack for

connecting the phone line to the myHalo home gateway. If the user has the jack installed,

the equipment interrupts the user's telephone in the event it detects an emergency or life-

threatening situation. This is necessary to ensure the call center receives notification of the

event. Contact a professional phone line installer for further details. If you have a home

alarm system connected to the phone line, the installer should coordinate with the alarm

system company to ensure that your home alarm service is not disabled or disrupted.

• Optional - Uninterruptible power supply (UPS).

Using a UPS in conjunction with the myHalo equipment provides battery backup power

for the myHalo home gateway during an AC power failure and allows continued

communication between the home gateway and the phone line during the power outage.

Refer to the UPS manufacturer's installation instructions for setup.

Note: The UPS cannot guarantee communication through the Internet connection.

• Surge Protector.

If a UPS is not used as described above, it is advised that you install a UL rated surge

protector to protect both the power connection and any phone line connections to the

equipment. In the event of a power surge or line spike, the equipment could be damaged

and become inoperable.