User's Manual

myHalo™ Monitoring User Guide 7
Frequently Asked Questions
Q: How do I know when my battery needs charging?
A: Daily charging is recommended. The BATT indicator on your home gateway turns red when
the battery becomes extremely low. You can also monitor the battery charge level by logging in to
the web portal at www.myhalomonitor.com.
Q: I want to remove the strap for a period of time. Is that okay?
A: Yes, but the Halo system provides the greatest protection when the transmitter is being worn.
For that reason, we recommend that you wear it as much as possible. The strap can be removed
for short periods of time. If you forget to replace the strap, a notification reminder is sent to your
caregiver.
Q: What happens if I push the grey button?
A: While the Halo transmitter is designed to provide automatic emergency response with no
action on your part, there may be times when you feel the need to call for help. The square button
in the center of your Halo strap is for your peace-of-mind and to be used in emergencies. When
you are wearing the transmitter, it should be easy to find the button — even through clothing. If
you press the button, one of our operators will attempt to call you at home and/or your designated
caregiver(s).
Q: How do I know my Halo system is working?
A: If you see a green WA N light and a green PAN light on your home gateway, then everything is
working properly. Your home gateway device is also in constant communication with our central
monitoring system, so we can detect any issue quickly. If we detect that your device is not
working for any reason, we will notify your caregiver so the problem can be resolved quickly.
Q: How do I clean my strap and transmitter?
A: When needed, launder the strap on a gentle cycle and line dry. Be sure to remove the
transmitter before washing the strap! Wipe the transmitter with a clean, slightly damp cloth.
Q: How do I contact Technical Support?
A: You can contact Halo Monitoring online at http://www.halomonitoring.com,
phone: 888-333-halo (888-333-4256), or email: [e-mail].