User's Manual

myHalo™ Quick Start Guide 4
FAQs
Q: How do I know when my battery needs charging?
A: Daily charging is recommended. The BATT indicator on your home gateway
turns red when the battery becomes extremely low. You can also monitor the battery
charge level by logging in to the web portal at www.myhalomonitor.com
.
Q: I want to remove the strap for a period of time. Is that okay?
A: Yes, but the Halo system provides the greatest protection when the transmitter is
being worn. For that reason, we recommend that you wear it as much as possible.
The strap can be removed for short periods of time. If you forget to replace the
strap, a notification reminder is sent to your caregiver.
Q: What happens if I push the grey button?
A: While the Halo transmitter is designed to provide automatic emergency response
with no action on your part, there may be times when you feel the need to call for
help. The square button in the center of your Halo
strap is for your peace-of-mind
and to be used in emergencies. When you are wearing the transmitter, it should be
easy to find the button — even through clothing. If you press the button, one of our
operators will attempt to call you at home and/or your designated caregiver(s).
Q: How do I know my Halo system is working?
A: If you see a green WAN light and a green PAN light on your home gateway, then
everything is working properly. Your home gateway device is also in constant
communication with our central monitoring system, so we can detect any issue
quickly. If we detect that your device is not working for any reason, we will notify
your caregiver so the problem can be resolved quickly.
Q: How do I clean my strap and transmitter?
A: When needed, launder the strap on a gentle cycle and line dry. Be sure to
remove the transmitter before washing! Wipe the transmitter with a clean,
slightly damp cloth.
Q: How do I contact Technical Support?
A: You can contact Halo Monitoring online at http://www.halomonitoring.com
,
phone: 888-333-halo (888-333-4256), or email: [e-mail].