User's Manual

Troubleshooting Tips

Save time and money! Review the charts below first and you may not

need to call for service.

Problem Possible Causes What To Do

Indicator Light not lit Normal Operation The.indicator.light.is.designed.to.go.

dark.after.5.minutes.to.reduce.power.

consumption.and.to.avoid.attracting.

attention.to.the.module.Pressing.the.

button.will.cause.the.indicator.light.to.flash.

indicating.the.electric.rate..One.flash.is.a.

low.rate.and.4.flashes.is.a.high.rate..If.no.

light.after.pressing.button.see.next.step

There is no power

to ACM

•..

Check.that.the.interconnect.cable.

is.connected.to.both.the.ACM.and.

the.appliance.Try.using.the.other.

interconnect.cable.provided,.or.swap.the.

ACM.with.a.different.one.to.determine.if.it.

is.a.cable.or.ACM.issue

•..Verify.the.appliance.is.plugged.in.and.has.

power.The.Appliance.Communication.

Module.gets.its.power.from.the.appliance

Unable to join network Multiple causes •..Review.instructions.provided.by..

the.utility.or.the.Nucleus.Energy.

Manager

•..

Try.to.relocate.ACM.so.it.is.on.the.same.side.

of.the.appliance.as.the.Nucleus.or.Smart.

Meter

Indicator Light

gradually dims and.

comes back on

Software Problem Call.for.service.