Instruction Manual

Troubleshooting
Bluetooth Connection
1) Regular Connection
See the "How to use the scale with Starfit App for the first time?" chapter
2 ) If the regular connection to Bluetooth failed, please try the below steps:
1. Reset the scale by taking out one battery for 5 seconds and putting it back in.
2. Reset the Bluetooth connection. Ensure Bluetooth and GPS (Android only) are enabled on
your device.
1. Bluetooth failed to connection.
●Make sure the scale and the Bluetooth and GPS (Android only) on your phone are on;
●Check the system version of your smart phone, it must be iOS 8.0 or higher/Android 6.0 higher;
●For successfully connection, there is a Bluetooth icon on the display and the word “Connected”
will show on the circle of the homepage on phone;
●If fail to connect via Bluetooth, please click Account--->My Device to find the scale ID: Runstar-R4.
2.No body fat data after weighting.
●Must step onto the scale with bare feet.
●Make sure your feet and the scale are both dry.
●Step off the scale when measurement does not finish (Please keep standing on the scale
around 10 second until the number on the display stops flashing).
●Bluetooth is not turned on.
●Bluetooth is paired with a difference scale.
3.Incorrect weight data occurs.
●Check whether the scale is on a hard, flat surface.
●Check each sensor foot on the back to make sure nothing is stuck to the bottom of it.
4.Incorrect fat-muscle ratio shows on App.
●The body parameter settings are incorrect, check to make sure you entered the correct gender,
height, and age.
●Check if you activate the Athlete Mode.
5.How do I re-calibrate the scale after removing?
●Step on the scale to turn it on. Let it automatically drop to 0.0lb to calibrate.
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