User's Manual
ABOUT BLOOD PRESSURE
Why does my blood pressure
fluctuate throughout the
day?
Is the result the same if
measuring on the right
arm?
Why do I get a different
blood pressure at home
compared to the hospital?
TROUBLESHOOTING
This section includes a list of error messages and frequently
asked questions for problems you may encounter with your blood
pressure monitor. If the products not operating as you think it
should, check here before arranging for servicing.
PROBLEM SYMPTOM CHECK THIS REMEDY
No power
Low
batteries
Error
massage
Display will not
light up.
Display is dim
or shows
Err 1 shows
Err 3 shows
The cuff is not secure.
Err 10 or
Err 11 shows
The monitor detected
motion,talking or the
pulse is too poor while
measuring.
Relax for a
moment and then
measure again.
Err 20 shows
Err 21 shows
Relax for a moment and
then measure again.
EExx,shows on
the display.
A calibration error
occurred.
Retake the measurement.
If the problem persists,
contact the retailer or our
customer service
department for further
assistance.Refer to the
warranty for contact
information and return
instructions.
The measurement
process does not detect
the pulse signal.
Loosen the clothing on
the arm and then
measure again.
The treatment of the
measurement failed.
Batteries are exhausted. Replace with new batteries
Batteries are low.
Replace with new
batteries
Batteries are inserted
incorrectly.
AC adaptor is inserted
incorrectly.
Insert the batteries
correctly
Insert the AC adaptor
tightly
The pressure of the
cuff is excess.
Relax for a moment
and then measure again.
Err shows Data communication has
failed.
Check if the App/Bluetooth
is on or not,try data
transmission again.
Refasten the cuff and then
measure again.
Err 2 shows The cuff is very tight
Refasten the cuff and then
measure again.
1. Individual blood pressure varies
multiple times everyday. It is also
affected by the way you tie your cuff
and your measurement position, so
please take the measurement under the
same conditions.
2.If the person takes medicine, the
pressure will vary more.
3.Wait at least 3 minutes for another
measurement.
The blood pressure is different even
throughout the day due to weather,
emotion, exercise etc, Also, there is the
“white coat” effect, which means blood
pressure usually increases in clinical
settings.
What you need to pay
attention to when you measure
your blood pressure at home:
If the cuff is tied properly.
If the cuff is too tight or too loose.
If the cuff is tied on the upper arm.
If you feel anxious.
Taking 2-3 deep breaths before
beginning will be better for measuring.
Advice: Relax yourself for 4-5
minutes until you calm down.
It is ok for both arms, but there
will be some different results for
different people. We suggest you
measure the same arm every time.