User Manual

12
Troubleshooting
Fault prompt
solution
Fault 1: Inspect and make sure
the laser radar is not blocked.
Please inspect and remove the foreign matter(s)
close to the laser radar (if any), or move the
Product to another position and restart it.
Fault 2: Please wipe the range
sensors, move the main body
to another position and restart
the Product.
Please wipe the range sensors of the main body
and try again (for locations of the range sensors,
please refer to the manual), or move the main
body to another position and restart the
Product.
Fault 3: A high magnetic field is
detected. Please move the
Product to another position
and restart it.
Please move the main body to another position
and restart the Product.
Fault: Please check whether
any sensor of the Product is
collided into any foreign
matter. If it is, remove the
foreign matter.
Please press the bumper, remove the foreign
matter (if any) and restart the Product.
Fault 5: The main body’s
temperature is abnormal.
Please wait for a normal
temperature.
The main body’s temperature is too high or too
low. Please wait it to become normal again
before continued use.
Fault 6: Recharge is abnormal.
Please clean up the recharge
contact area.
Please inspect whether the power adapter is
original and whether the recharge base is
horizontally placed. Please power off the main
body and the recharge base and wipe their
metallic contact chips.
Common problem
Problem
solution
Power-on failure
One possible reasonis that the battery is low. Please have the
Product recharged by the recharge base before
continueduse. Another possible reason is that the ambient
temperature is too high (above 50
℃
) or too low (below 0
℃
).
Failure to enable
sweeping
The battery is low. Please have the Product recharged by the
recharge base before continueduse.
Recharge failure
There are many barriers close to the recharge base. Please
put the recharge base in an open area.
The main body is too far from the recharge base. Please put
it close to the recharge base and try recharge again.
Problem
solution
Abnormal motion
Power off the Product and restart it.
Abnormal sound in
sweeping
Or there is any foreign matter on the roller brush, a side
brush, the left wheel or the right wheel. Please stop the
Product and remove the foreign matter.
Sweeping capacity
decline, or dust
leakage
The water tank is full. Please clean it up. Or the HEPA
component is blocked. Please clean it up. Or there is any
foreign matter on the roller brush. Please clean up the main
brush.
Failure to conect to
the WiFi network
The WiFi signal is not strong. Please make sure the main body
is covered by a strong WiFi signal.
The WiFi network connection is abnormal. Please reset the
WiFi network, download the APP of the latest edition and try
the connection again.
Failure to sweep
continually after
resumption of
recharge from
breakpoint
Make sure the main body is not in the “Do Not Disturb”mode.
In this mode, the Product does not sweep after manual
recharge or placing the main body back to the recharge base.
Failure to return to
the recharge base
after fixed-position
sweeping or
relocation
After fixed-position sweeping or long-distance relocation, the
main body will generate a new map. In this case, if the main
body is too far from the recharge base, it may fail to realize
automatic recharge. Please put the main body back to the
recharge base manually.
Failure of recharge
Make sure that there is enough space around the recharge
base and that there is no dust or barrier on its electrode
surface.
Failure of execute
appointed sweeping
Please make sure the Product has been successfully connected
to the WiFi network, otherwise it will fail in synchronization and
cannot execute appointed sweeping.
Lasting offline state
of the main body
Please make sure the Product has been successfully
connected to the WiFi network and has been covered by it.
Failure of pairing
between the mobile
phone and the
Product
Please make sure that both the main body and the recharge
base are covered by the WiFi network and have proper
models, reset the WiFi network and conduct pairing again.