Users Manual

Recovery from Downtime

Recovery Rx Fill and Dispense

1. Locate Downtime binder

2. Grab Error! Reference source not found. sheets

3. Maintenance > Recovery

4. Select SmartBasket from drop-down or type SmartBasket

4-character name (“5MES” in illustration)

5. Enter Rx information in each field

6. Select user who dispensed Rx

7. Initial each line on the DT Perpetual Log sheet

8. Press “Finish Recovery” when completed with ALL entries for ALL SmartBaskets. If “Finish

Recovery” is not pressed an alert “Shutdown Mode” will appear. Navigate to Maintenance >

Recovery, Press Finish Recovery

Note: Best practice is to have 1 or 2 people perform this task so that stock SmartBaskets can be

reconciled as quickly as possible

When attempting to use a SmartBasket to fill prescriptions after DT, once the Rx label is scanned

the following conditions may occur:

1. Back-count required alert: Perform Back-count on Stock SmartBasket

a. Back-count correct = SmartBasket is ready for use

b. Back-count incorrect (on first attempt) = STOP and locate DT Perpetual Log for

SmartBasket

i. Verify if the “Backup Recovery” fills have been input. If not, enter the fills and

then attempt to complete new Rx fill. If the fills have been input, an Inventory

Adjustment will need to be made with the reason: “Count Discrepancy”

Recovery Dispense

1. Navigate to Maintenance > Recovery

2. Grab Downtime Perpetual Log sheets

3. Select SmartBasket from drop-down

4. Enter Rx information

5. Select user who dispensed Rx and press OK

Recovery Stock Receive

A. Retrieve “Unknown Contents” Stock SmartBaskets

1. Gather any Supplier invoices and DEA222 forms

2. Locate Downtime Binder

3. Compare the DEA222 forms with the Perpetual Log sheets to verify the Stock SmartBaskets

that were shelved during Downtime

To find Downtime Receiving Stock SmartBaskets in IntelliVault:

a. Navigate to Admin > Tasks

b. Filter > Category, choose Backup Recovery, press Add