Users Manual

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©2020 GSL SOLUTIONS, INC. IntelliVault Training Guide v.509.5 20200918
GSL Company Confidential – Not to be disclosed to third parties without express written consent.
Downtime
Downtime Operations & Recovery
In the event that IntelliVault loses power and/or network, the first step is to print a copy of the
Downtime Prescription Locator Report and Stock Locator Report (see following section for instructions
on how to print these). A manager or RPh with the appropriate privileges will need to locate the key to
the IntelliVault, unlock it and engage the lock override (pull handle).
• The baskets in any IntelliVault drawer that is opened during downtime are required to be back-
counted upon recovery. Therefore only open drawers if necessary and use as few drawers as
possible to do downtime fills.
• Do not receive new stock during downtime if at all possible.
• Do not fill ahead on IntelliVault drug prescriptions. Rather, fill and deliver to the patient as the
patient arrives for pickup only.
• If the stock in basket goes to “0” during downtime, place the empty basket back in the original
location inside the IntelliVault
• If a pill is dropped or broken, place it in an empty basket, fill out a Perpetual Log sheet and
shelve it in the IntelliVault.
The following are the 7 IntelliVault conditions that can occur during downtime:
Scenario (DT = Downtime)
Condition of Basket when
power/network is restored
1
New basket with new stock received and placed in IntelliVault during
DT; not used for Rx fills or used for Rx fills but has stock remaining
after DT Rx fills
“Unknown contents”
2
New basket with new stock received and placed in IntelliVault during
DT; used for Rx fills and inventory goes to “0” during DT Rx fills
“Unknown contents”
3
“Known” stock basket in IntelliVault; used for Rx fills but has remaining
stock after DT
“Back count required”
4
“Known” stock basket in IntelliVault; used for Rx fills and goes to “0”
stock during DT
“Back count required”
5
IntelliVault drawer opened during DT for any reason
“Back count required” (all
known baskets in drawer)
6
“Known” basket outside of IntelliVault when system comes back online
(in process fill).
“Claim Basket” (Maintenance
> Downtime Recovery)
7
Dropped or damaged pill placed in new basket and IntelliVault during
DT
“Unknown Contents”
Recovery Procedures
The following is the order that SmartBaskets should be addressed when power and network are
restored to the IntelliVault:
1. Claim Basket list (Maintenance > Recovery)
2. Unknown Contents for stock received during downtime (Inventory > Inventory)
3. Unknown Contents for dropped or damaged pills during downtime (Inventory > Inventory)
4. Perform Data Entry using Downtime Perpetual Log sheets (Maintenance > Recovery)
5. Back Count SmartBaskets as needed (Inventory > Inventory)