Users Manual

©2020 GSL Solutions, Inc. IntelliVault Training Guide v.509.5 20201116
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IntelliPad Status LED
IntelliVault
WillCall Client
Off
No ID Badge or Basket present
No ID Badge or Basket present
Unknown Contents Basket
Yellow
Empty Basket
Green Solid
Basket contents verified, ready to be shelved
New unknown RFID tag
Basket contents verified, ready to be shelved
New unknown RFID tag
Empty Basket
Green Blinking 1 sec
Pad not reading well
Pad not reading well
Red Solid
Basket with unknown contents
Coupling error
Invalid RFID tag
Multiple tags on/near pad
Basket with unknown contents
Coupling error
Invalid RFID tag
Multiple tags on/near pad
Red Blinking 0.5 sec
Basket contents requiring verification
Basket contents requiring verification
Basket containing stock cannot be used to couple a prescription
Blue Solid
ID Badge (Activated)
ID Badge (Activated)
Troubleshooting USB IntelliPad
1. Error message: “IntelliPad Is Not Responding”: Check that there are not multiple RFID tags
(SmartBaskets or ID Badges) near the IntelliPad, including underneath the counter. Also check that
there is no metal underneath the counter.
2. Unplug the micro-USB cable from the IntelliPad and re-seat it in the plug
3. Verify IntelliPad LED status. (See illustration of LED indicators above)
a. If LED #1 is
i. On Solid = Normal Operation
ii. Blinking Green = Attached to Windows but not attached to the GSL client (IntelliSys or WillCall
Client)
1. Confirm that the GSL client is currently open
2. If already open, close and re-open the GSL client, wait 30-60 seconds
iii. Blinking Yellow = Powering up, not attached to Windows
1. If new workstation and OS older than Windows 10, call Local IT to install WINUSB drivers
2. Unplug USB cable at IntelliPad and plug back in
3. LEDs should cycle
iv. Still blinking yellow
1. Move USB cable to another port on back of workstation
v. Still blinking yellow
1. Swap just the IntelliPad with a known working IntelliPad from another workstation
2. Wait 30-60 seconds
3. If problem stays at original workstation, it is either a cable issue or workstation issue
a. Swap cables to verify if the issue stays with the USB Cable or the workstation
i. If it stays will the cable, call GSL Support for replacement cable
ii. If it stays with the workstation, call Local IT to uninstall and re-install WINUSB
drivers
4. If problem follows the IntelliPad
a. Unplug USB cable and plug back in, wait 30-60 seconds.
b. If it is still not working, call GSL Support for replacement IntelliPad
b. If no LEDs: