User's Guide

Troubleshooting
STEP 2. Install the Outside Antenna
The outside antenna is shaped like a triangle. This antenna must be mounted as high as possible
on the exterior of the house or oce, but never higher than 10m above the ground.
Mount the outside antenna on the side of the house where you detected the strongest cell phone
signal. The point of the antenna triangle should be pointed towards the location of the strongest
cell phone signal (which should also be the direction of the closest cell tower) and away from
the expected placement of the signal booster.
For the best performance, the outside antenna and the signal booster should be a minimum
distance of 20 ft. apart from each other. A bigger separation between outside antenna and
signal booster will provide a stronger signal and better coverage.
Separation Between Outside Antenna and Signal Booster
HOME 5000
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HOME 5000
700
850
1900
2100
HOME 5000
700
850
1900
2100
Antenna Separation 20 ft.
If you have a good voice signal and fast data speeds even though one or two of LEDs are solid red,
you may continue to use the Signal Booster as it is.
However, if one of the LED’s has ashing or solid red, your voice signal is weak and data speeds are low,
Then follow the troubleshooting steps below.
1. Unplug the Signal Booster’s power adapter.
2. Check if the outside antenna and Home 3000 signal booster are located a minimum distance of 20 feet
from each other.
3. Plug the Signal Booster into a power source.
4. Check the LED on the Signal Booster. If one or two of the LEDs are still ashing or solid red, then try
moving the signal booster further away from the outside antenna and repeat steps 1 through 3 to see
if the additional distance resolves the problem.
5. If you have any diculties with installation or troubleshooting the Signal Booster, please contact
our technical support team for assistance (Tel : [phone]).
LED’s O
1. If none of the LEDs on the Home 3000 Signal booster are lit, verify that the signal booster is connected
properly to the AC/DC power adapter cord and then verify that the power adapter is plugged into a live
AC outlet in the house.
2. Check if there is any damage in the power cable.
3. Check if there is any damage in the Signal Booster’s connector.
Instructions to x ashing or solid red.