User Manual

7 OM-SSB-3E/5E/10E & (2)SSB-3E/5E/10E Domestic
MAINTENANCE
The SmartSteam100 Boilerless Steamer is designed for minimum maintenance
and no user adjustments should be necessary. Certain parts may need replacement
after prolonged use. If there is a need for service, only Groen Authorized Service
Agents should perform the work.
If steam or condensate is seen leaking from around the door, take the following
steps:
1. Check the door gasket. Replace it if it is cracked or split.
2. Inspect the cooking chamber drain to be sure it is not blocked.
3. Adjust the door latch pin to allow for changes that might occur as the gasket
ages.
a. Loosen the lock nut at the base of the latch pin, then turn the latch pin 1/4
turn clockwise, and tighten the lock nut.
b. After adjustment, run the unit to test for further steam leakage.
c. If there is still leakage, repeat the adjustment
d. Continue adjusting the pin clockwise until the door fits tightly enough to
prevent leakage. The hinge may also be adjusted.
REPLACEMENT PARTS
To order parts, contact your Authorized Service Agent. Supply the model
designation, serial number, part description, part number, quantity, and when
applicable, voltage and phase.
CONTACT US
If you have questions pertaining to the content in this manual, contact Unified
Brands at 888-994-7636.
TROUBLESHOOTING
This unit is designed to operate smoothly and efficiently if properly maintained.
However, the following is a list of checks to make in the event of a problem. Wir-
ing diagrams are found at the end of this manual. When in doubt, turn unit off
and call for service at 888-994-7636. If an item on the check list is marked with
(*), it means that the work should be done by a Groen Authorized Service Agent.
SYMPTOM PROCEDURE
Fault Display 1 or 2
Clean floats in unit / Check float probe orientation.
Be sure water supply is adequate to run steamer(s)
during normal operation.
No power
Check wall circuit breaker.
Disconnect power, then check fuses on inside of
steamer.*
Call service technician.
Unit overfills with water at
start up
Clean floats in unit / Check float probe orientation.
Clean drain strainer.
Call service technician.
Steamer does not fill with
water
Is the ON switch depressed?
Is the water supply connected?
Is the water turned on?
Is the water supply hose kinked or obstructed?
Check for low water pressure (less than 30 PSI) or low
water flow (less than 1.5 gpm).
Is the screen at the water connection clogged?
“Door” shown in time
display window
Is the steamer door securely closed?
No steam
Is the ON switch depressed?
Is the water supply connected?
Is the water turned on?
Is steamer door completely closed?
Fault Display 7
The component cooling fan may not be operating.
The display may come on for several minutes during
normal operation. If it stays on for more than 30 minutes,
call service technician. Unit may be used for cooking,
while waiting for service.
Any unusual operation
Press OFF switch to turn steamer off. Momentarily turn
circuit breaker off and then on or unplug from power.
Turn unit back on.
Door pops open
Ensure drain and vent are not plugged. No more than
two units should be attached to a single drain line.
Check door pin adjustment per above.
Call service technician.
Fault Display 6
Wait 30 minutes for unit to cool down.
Call service technician.