Operator's Manual

ETD-100 OPERATOR’S MANUAL

10.2 Basic Troubleshooting

Basic troubleshooting can be completed without the need for a trained service technician. The User can complete

several tasks to ensure the device is functioning as intended. Errors that are known to occasionally occur include:

• Blank Swabs resulting in false positives following a threat sample test due to contamination remaining after a

WARNING run

• Initialization is taking longer than expected

• Sample tests are inconclusive several times in succession

• Verification Pen tests are returning incorrect results

The Operator can follow the following troubleshooting steps when an error occurs. If the error persists after the

Operator completes each of the tasks, a service technician may be required.

1. Run a manual flush by pressing the flush button on the Settings Screen

2. Replace the Sample Filter

3. Replace the Sample Trap Holder

4. Switch off the device. Once the device is turned off, turn on again and allow full initialization process

5. If the problem persists, call the GreyScan service team

10.3 Error Messages

If an error occurs, the User will be presented with an Error Screen:

Figure 63: Example error Screen

The error code, details about the error and a suggested remedy is displayed. Below is a list of all the possible errors.

Code

Detail

Remedy

C11

Clamp fault

Call service technician