User Guide
Welcome to GreatCall! Your GreatCall Splash comes with 5Star Medical Alert Service. With 5Star you’ll have immediate, dependable access to our NAED-Certified 5Star Agents who are trained to provide help in uncertain or unsafe situations – 24 hours a day, 7 days a week. We welcome your feedback anytime. If we can help you be more prepared, please write us at GreatCall Customer Service, P.O. Box 4428, Carlsbad, CA 92018, email us at customerservice@greatcall.com or call us at 1-800-463-5412.
IMPORTANT! If you purchased the Splash for a family member, or you are a caregiver, you should add the GreatCall Customer Service number (1-800-463-5412) to your personal contact list or cell phone. You should store this phone number because there may be some unique circumstances when you will need to contact GreatCall Customer Service. The 5Star Medical Alert Service can only be contacted through The Splash device.
Contents ITEMS IN THE SPLASH BOX.....................................................7 THE SPLASH............................................................................8 SECTION 1: ACTIVATING THE SPLASH...................................13 Gather required information.............................................14 Go online or call to set up your account...........................15 Turn on the Splash to activate..........................................16 SECTION 2: CHARGING THE SPLASH.................
When to Use the Splash...................................................31 Where to Use the Splash..................................................32 Calling 5Star.....................................................................33 If your Call to 5Star Requires Emergency Assistance........34 Calling 9-1-1 in an Emergency with the Splash................36 Answering Incoming Calls on the Splash.........................36 Connecting with Urgent Care............................................
Locate Your Splash Using GreatCall LinkTM.......................48 Manage “Just In Case” Notes...........................................50 Manage your Billing Information......................................51 TERMS AND CONDITIONS.....................................................52 MONTHLY CHARGES.............................................................64 OUR 30-DAY RETURN POLICY...............................................64 HEALTH AND SAFETY INFORMATION.....................................
6
ITEMS IN THE SPLASH BOX • • • • • The Splash Charging Cradle Power Cord Keychain Attachment User Guides NOTE To help make the Splash more convenient for you, we also offer other accessories and services. To learn more or purchase, go to www.greatcall.com or call Customer Service at 1-800-463-5412.
THE SPLASH Microphone Battery Indicator Power Button Call Button Service Indicator Speaker FRONT 8 LEFT SIDE
Microphone – Picks up the sound of your voice for calls. Battery Indicator – Shows the battery strength of the Splash. Call Button – Allows you to call the 5Star Center or 9-1-1. Service Indicator – Indicates the presence of wireless coverage and that the Splash is ready to use. Speaker – Allows you to hear the 5Star Agent, 9-1-1 Operator, others conferenced in by 5Star, or voice and tone signals. Power Button – Turns the Splash on and off.
Charging Contacts RIGHT SIDE 10 1234567 MODEL: APT230 FCC ID P4M-APT230 QUALCOMM 3G CDMA BACK Serial Number Reset Button 1234567 Made in China 13.
Charging Contacts – Allows charging with the supplied Charging Cradle. Accessory Slot – Allows you to attach accessories. Serial Number – This number is used for activating. Reset Button – DO NOT USE unless you are instructed to do so by a GreatCall Representative.
NOTE By design, there is no volume control. If you are in a location where the device’s sounds may be disruptive, you may want to turn off your device. Make sure to turn it back on afterward so that it is ready for any unsafe situation you may encounter. If you are in a noisy area, you may need to move the device closer to your ear or to your mouth.
SECTION 1: ACTIVATING THE SPLASH IMPORTANT! Do not turn on or charge your device until you have set up your account. If you turn it on prior to setting up your account, the device may fail to activate. If the device failed to activate, power off and start with Step . To ensure that your Splash is activated successfully, it is important that you follow these simple steps when activating. If you purchased your Splash directly from GreatCall by phone or on greatcall.com, please skip to Step .
1 Gather required information The following information will be required in order to activate your Splash. • The primary Splash user’s name, home address (address must be U.S.
2 Go online or call to set up your account If you do not have a GreatCall account, visit us online at www.greatcall.com/Activate. There you can enter your Splash Serial Number found on the back of the device, and follow the instructions to set up your account. If you are an existing GreatCall customer and would like to replace, upgrade, or add a Splash to your account, do not have access to the Internet, or need to activate more than one device, call 5Star Activation toll-free at 1-800-675-0158.
3 Turn on the Splash to activate 1. Remove the “DO NOT POWER ON BEFORE ACTIVATING” sticker from the back of your device and press the Power Button. DO NOT REMOVE THE SERIAL NUMBER STICKER. 2. After a few moments, you will hear “Setting up device, please wait” followed by “Welcome to 5Star”. 3. The Service Indicator in the middle of the Call Button will begin blinking green, indicating the device is working. 4. Once the device is activated, you will receive a phone call on your Splash.
IMPORTANT! The device is not ready for use until you hear “Welcome to 5Star” and the Service Indicator located at the center of the Call Button is blinking green. If you hear a voice prompt saying “Unable to activate. See User Guide,” please call the 5Star Activation Team at 1-800-675-0158 for assistance with completing the activation process. NOTE Your Splash may not be fully charged after powering on for the first time. Please refer to “Section 2: Charging the Splash.
NOTE If you do not hear “Welcome to 5Star” after 20 minutes, it may be necessary to reboot the device. To reboot, press and hold the Power Button until you hear “Powering Off”. Once the device is off, press the power button again. You will hear “Setting up device, please wait” repeat several times as the device activates. After a few minutes you will hear “Welcome to 5Star,” confirming your Splash has been activated and is ready for use.
SECTION 2: CHARGING THE SPLASH It is very important to always keep your Splash charged and with you so that immediate access to help is readily available. Out of the box, the device is only partially charged. It is important that you fully charge your device after activating. The Charging Cradle The Charging Cradle allows a simple way of storing and keeping your Splash charged when not in use. The following will guide you through how to set up and use the Charging Cradle with your Splash.
Position Guide Charging Contacts Power Cord TOP VIEW Power Connector SIDE VIEW 20 POWER CORD
Position Guide – Shows you how to position the Splash in the Charging Cradle. Charging Contacts – Allows charging of the Splash when cradled. Power Connector – Allows connection with the Power Cord to power the Charging Cradle. Power Cord – Provides power to the Charging Cradle from a wall outlet.
Setting up the Charging Cradle 1. Determine where you would like to place your Charging Cradle. DO NOT PLACE THE CHARGING CRADLE IN A LOCATION WHERE IT COULD GET WET. 2. Plug the small end of the Power Cord into the Charging Cradle’s Power Connector located on the side. 3. Place the Charging Cradle onto a flat surface and plug the Power Cord into a compatible wall power outlet.
IMPORTANT! While the Splash is waterproof, the Charging Cradle is not. Do not place the Charging Cradle in areas where it can get wet. If your Splash happens to get wet, please be sure to dry it before placing it into the Charging Cradle. Failure to do so may cause an electrical shock or fire hazard. The Splash is rated to be submerged in up to 3 feet of water for up to 30 minutes.
Charging the Splash 1. Align the Splash with the Charging Cradle so that it is oriented in the same way as displayed in the Position Guide on the Charging Cradle.
2. Lower your Splash into the Charging Cradle until the Charging Contacts on both the Splash and Charging Cradle make contact. You will hear a tone from the Speaker indicating that the device is placed properly and charging.
3. The Battery Indicator will blink green during the charging process. Once fully charged it will remain solid green. 4. To remove the device from the Charging Cradle, simply grasp your Splash and lift up and away from the Charging Cradle. You will hear a tone from the Speaker indicating that it is no longer charging. Unless additional charging is required, the Battery Indicator will turn off to save power.
If the battery loses all of its charge, the device will power off. The Splash will power back on shortly after it is placed in the Charging Cradle. NOTE To protect the battery, the Splash will automatically stop charging if the device temperature drops below 32°F or over 113°F. Charging will automatically resume when the device temperature returns to normal levels.
28
SECTION 3: USING THE SPLASH This section will guide you through how to use the Splash and get the most out of the 5Star Service. Turning on the Splash 1. Press the Power Button. The Service Indicator and Battery Indicator will turn solid green. Alternatively, lowering your Splash into the Charging Cradle will also turn on the device if it was previously off. 2. After a few moments, you will hear a tone and a voice prompt of “Welcome to 5Star.
is flashing red, the battery level is low; please place in the Charging Cradle as soon as possible. NOTE We recommend keeping your Splash on at all times and charging it overnight so you can always have immediate access to help in an uncertain or unsafe situation. Turning off the Splash 1. To turn your Splash off, press and hold the Power Button until you hear a tone and voice prompt of “Powering Off.” 2.
When to Use the Splash Below are some examples of when you could use your Splash: Potential emergency or cautious situations: • “I am walking to my car at night and I think someone is following me.” • “I think someone is in my house.” • “I have this weird tingling in my arm and I am not sure what to do.” General assistance: • “I locked myself out of my house without the keys.” • “I’m having some problems getting my car started.” • “I’m running out of gas and need directions to the nearest gas station.
• “I’m having trouble breathing.” • “My dad never came to pick me up from school.” Though we have listed typical use scenarios, if you’re ever in doubt as to whether or not to call 5Star, simply call and a friendly 5Star Agent will assist you. Where to Use the Splash You can use your Splash at home or on the go, wherever you have cellular service. The Splash is also waterproof so you don’t have to worry about using it in the shower, accidentally dropping it in the sink or that unexpected rain.
IMPORTANT! The Splash is rated to be submerged in up to 3 feet of water for up to 30 minutes. In the event your Splash becomes wet be sure to dry it as soon as possible, especially before placing into the Charging Cradle. Calling 5Star 1. Firmly press and release the Call Button. You will hear a voice prompt of “Calling 5Star,” and you will be greeted by a 5Star Agent. 2.
mouth, and speak normally into the Microphone. 3. To end the call, firmly press and release the Call Button. You will hear a tone and a voice prompt of “Call Ended.” If your Call to 5Star Requires Emergency Assistance If you call 5Star and the 5Star Agent determines that you need emergency assistance, the Agent will connect you directly to 9-1-1 emergency services.
IMPORTANT! To ensure our 5Star agents always have your latest emergency contact information, please regularly check your Personal Profile located at mygreatcall.com. See “Section 4: Managing Your Account” for more information. NOTE If you end the call before speaking with a 5Star Agent, you may get a call back to ensure that you are safe.
Calling 9-1-1 in an Emergency with the Splash If you are experiencing a critical emergency and need to call 9-1-1 directly, 1. Press and hold the Call Button until you hear “Calling 9-1-1 Now,” then release the button. 2. To end the call, press and release the Call Button. You will hear a tone and a voice prompt of “Call Ended.” Answering Incoming Calls on the Splash If you call 9-1-1 on your device, the 9-1-1 Operator will have the ability to call you back on your Splash.
When there is an incoming call, your Splash will ring with an audible tone. 1. To answer, firmly press and release the Call Button and speak into the Microphone located at the top of the device. 2. To end the call, press and release the Call Button again. If the person you were speaking with hangs up first, your Splash will automatically end the call without the need to press the Call Button. NOTE The Splash can only receive incoming calls from 9-1-1 Operators or 5Star Agents.
Connecting with Urgent Care As a Splash customer with GreatCall Health & Safety Services, you have access to Urgent Care. Urgent Care provides you with unlimited health advice from experienced, registered nurses in English or Spanish, 24-hours a day, 7-days a week. To access a live nurse: 1. Press the Call Button. 2. When a 5Star Agent answers, ask to be connected to “Urgent Care.” 3. The agent may ask you a few questions to make sure your call isn’t an emergency before connecting you to a nurse.
About the Service Indicator The Service Indicator is located in the center of the Call Button. The Service Indicator will show whether or not you have wireless coverage and if the device is powered on and ready to use.
About the Battery Indicator The Battery Indicator is located towards the upper right corner of your Splash. The Battery Indicator shows the device’s battery status.
Made in China 13.08 1234567 MODEL: APT230 FCC ID P4M-APT230 QUALCOMM 3G CDMA 1234567 MODEL: APT230 FCC ID P4M-APT230 QUALCOMM 3G CDMA Attaching Accessories to your Splash The Accessory Slot can be used to attach accessories specially designed for your Splash. To attach a compatible accessory, slide the accessory down into the Accessory Slot until it “clicks” into place. To remove the accessory, gently push the latch on the accessory.
The Keychain Attachment The Keychain Attachment consists of a double-ended clasp and a keychain clip. The keychain clip can be attached to the Splash using the Accessory Slot. The double-ended clasp is used for attaching your keys to the keychain clip.
SECTION 4: MANAGING YOUR ACCOUNT MyGreatCall allows you to easily and securely manage your 5Star account and Personal Profile online. If you haven’t set up a MyGreatCall account yet, you will need to register by navigating to www.mygreatcall.com on your computer’s web browser and following the easy instructions to create an account. Once registered, you can go to www.mygreatcall.
Manage Your Personal Profile Your Personal Profile provides our 5Star Agents important information that will be critical in assisting you in uncertain or unsafe situations. The more information you provide, the better we can assist you. You can start with basic information and return later to www.mygreatcall.com to easily update or add more information. It is a good idea to periodically review the information to be certain it is still accurate.
behalf in case of an emergency. • Medical information such as medications, doctors, hospitals and medical or physical conditions. • Vehicles that you drive, including make, model, color, and license plate number. If you do not have access to www.mygreatcall.com, you will be able to provide us with your Personal Profile details securely by phone, fax or mail. A Personal Profile form will be included in your GreatCall Splash Welcome Kit which you will receive by mail within a few weeks after activation.
NOTE The 5Star service and Personal Profile is limited to one user per subscription and cannot be shared with another person. The profile information you provide is personal to you and could be critical in assisting you in an emergency. Send a “Test Call” to Your Splash You can confirm that your Splash is functioning properly by using the automated “Test Call” feature within MyGreatCall. Our 5Star agents are helping other customers with real situations, so we recommend navigating to www.mygreatcall.
answer it when it rings. Please be patient as the Test Call can take several minutes before your Splash will begin ringing. When your Splash begins to ring, press and release the Call Button to answer. Your Splash will automatically end the call once the Test Call message has completed. IMPORTANT! Please remember that our 5Star Agents are helping other customers with real situations.
Send a Tone to Find a Misplaced Splash If you have lost or misplaced your Splash, a special tone can be sent to it to assist you with finding it. Simply use the “Ping My Device” feature found on www.mygreatcall.com to send a distinctive tone to your Splash. The “Ping My Device” tone will play for a limited time, and then stop. If you find your Splash while the special tone is playing, press and release the Call Button to end the tone.
also allow family caregivers to connect with your device and view key information through a smartphone or web app.
Manage “Just In Case” Notes “Just in Case” Notes can be used to share a variety of notes to 5Star Agents such as future events, names of people you’ll be with, and hearing or speech conditions. This information will be used by The 5Star Agent to better assist you during your calls. Once logged into your MyGreatCall account, you will be able to review your notes, add more notes and edit or delete any existing notes.
Manage your Billing Information To conveniently help you manage your billing information, you can go to www.mygreatcall.com and update your billing address and credit card information, as well as review your payment history. This is particularly useful if you know the credit card you have on file is about to expire and you want to avoid any disruptions to your 5Star service.
TERMS AND CONDITIONS Welcome to the GreatCall family! By subscribing to the 5Star Service, you accept, without limitation or qualification, these terms and conditions of use. We may change these terms and conditions from time to time with or without notice, and you agree to be bound by any such changes. PLEASE READ THIS DOCUMENT CAREFULLY AND KEEP A COPY OF IT IN A SAFE PLACE.
track your exact location and in some cases, we may only be able to provide the information provided in your personal profile. We will only use your location information for providing 5Star service. Your Use of 5Star You promise not to use the 5Star Service for any fraudulent, unlawful, or abusive purpose, or in any way that interferes with our provision of services to our other customers.
Your Responsibility To Pay For Taxes And Government Fees You promise to pay all federal, state and local taxes, and other fees and service charges that we are required by law to collect and remit to the government on the Services we provide to you. These charges may change from time to time without advance notice.
Usage Limits We may place usage limits for any 5Star service. If we place usage limits for a 5Star service, and you then use such service more than allowed by the limit amount, we will charge you at our then current rates for your usage in excess of the limit amount. You agree that we may use any credit or debit card or other payment account of yours that we have on file for payment of such charges.
Connection To Other Service Providers Our agents may link, conference or transfer you to other service providers such as the police, fire department, ambulance service, 9-1-1 emergency services or towing service. We’ll use reasonable efforts to contact appropriate service providers for help when you ask for it, but we can’t promise that any service providers will respond in a timely manner or at all.
account with us. In such a case, we will refund any amounts you have paid in advance. Also, we may terminate your service without prior notice to you for any good cause. This means, for example, we can terminate your service immediately if you breach any part of this agreement, don’t pay amounts that are due to us, interfere with our efforts to provide service, interfere with our business, or if your 5Star service or wireless phone number is used for illegal or improper purposes.
information to provide 5Star location based services, manage your account, conduct analysis and research, comply with legal requirements, prevent fraud or misuse of the 5Star Service, and protect our rights or property or the safety of you or others. Warranty We make no representation or warranty, either expressly or tacitly, for the completeness or correctness of the service. The use of the service is at your own risk.
Splash is free from defects in material and workmanship under normal use and service for one year from the date of purchase. This Limited Warranty is conditioned upon you properly using the Splash.
Limitations of Liability You and 5Star are each waiving important rights.
problems, or mistakes in that data or information, and (9) you agree that the limitations of liability and indemnities in this agreement will survive even after the agreement has ended. These limitations of liability apply not only to you, but to anyone using the 5Star Service on your behalf, to anyone making a claim on your behalf, and to any claims made by your family, employees, customers, or others arising out of or relating to your 5Star service.
OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING; (c) THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING, (d) in the event that you are able to demonstrate that the costs of arbitration will be prohibitive as compared to costs of litigation, we will pay as much of your filing and hearing fees in connection with the arbitration as the arbitrator
In the event this agreement to arbitrate is held unenforceable, or in the event AAA refuses to arbitrate the dispute, all controversies, disputes, demands, counts, claims, or causes of action between you and us shall be exclusively brought in the state or federal courts located in San Diego County, California.
We can assign this agreement or your obligations to pay under it in whole or in part to anyone we choose. You cannot assign this agreement or your obligations to anyone else without our prior written consent. This Is The Entire Agreement This agreement is the entire agreement between you and us. It supersedes all other agreements or representations, oral or written, between us, past or present, and may not be amended except in a writing signed by 5Star.
you paid a first-month service charge, we’ll refund it as well. How To Return Your Splash: 1. Call GreatCall Customer Service at 1-800-463-5412. 2. You will receive a return authorization number, address and instructions for return. If your Splash was purchased from a retail location, it must be returned to that location and is subject to that store’s return policy. 3. The Splash must be in “like new” condition in its original box with all components and materials to be eligible for a refund.
power of this device is below the FCC radio frequency exposure limits. Nevertheless, the device should be used in such a manner that the potential for human contact during normal operation is minimized. In order to avoid the possibility of exceeding the FCC radio frequency exposure limit, human proximity to the antenna should not be less than 10mm. Information to user (FCC Part 15.21).
For more information see: http://www.fcc.gov/oet/rfsafety/rf-faqs.html#. Changes or modifications not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. 5Star is not a substitute for 9-1-1. In the event of a critical emergency, always contact 9-1-1 immediately. By subscribing to The 5Star system, you accept, without limitation or qualification, the Terms and Conditions of use on page 52-64 .
68
GreatCall®, 5Star ®, and GreatCall Link™ are trademarks of GreatCall, Inc. registered and/or pending in the United States and other countries. Copyright ©2015, GreatCall, Inc.
www.greatcall.
