User Guide

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User Guide
6. Rights In Numbers And Electronic Addresses We Assign To You
Youdonothaveanyrightsinthepersonalidenticationnumber,emailaddressor
identierweassigntoyou.Thesameistrueforyourwirelessphonenumbers,exceptfor
your right to transfer it. In the event we need to change or reassign them, we’ll let you know.
Please know that your wireless phone number and/or name may appear when you call
someone. We rely on this feature to provide services you enjoy.
7. Transferring Or “Porting” Phone Numbers
You may be able to transfer or “port” your phone number from us to another carrier or service
provider. We cannot guarantee that this transfer will be successful. If you request that another
service provider transfer or “port” your phone number, we will treat this request in the same
manner as a request to cancel your GreatCall service. When the transfer is complete you will
be responsible for all the terms of cancellation described in Section 3 of this agreement. We
may not be able to provide you with some services, such as 9-1-1 location services, while we
implement the transfer.
8. Availability Of Service
Wireless phones use radio transmissions to access service. Therefore, we can’t provide
service when your wireless phone is out of range of our provider’s transmission site
orifsufcientnetwork capacityisnotavailable.You maynotreceiveservice in certain
places, particularly in remote areas, with no service at all. Weather, topography, buildings,
your wireless phone and other conditions that are outside of our control may also cause
dropped calls or other problems with your service.