User Guide

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User Guide
3.1 Our Friendly 30-Day Return Policy
Ifforanyreason,within30daysfromdateofpurchase,youarenotcompletelysatisedwith
yourphone,wewillrefundtherstmonth’sservicechargeandthecostofthephone,plus
applicable taxes if:
• Youhaveusedlessthan30minutes.
• Youreturnthephonein“likenew”condition,asdeterminedbyGreatCall,intheoriginal
box with all components and materials.
The activation fee and shipping charges are not refundable.
If you have used more than 30 minutes within 30 days from the date of purchase, and did not
exceed your plan minutes then we will:
• Retainyourmonthlyservicecharge;or
• $0.35perminuteforeachadditionalminuteover30minutes;whicheverisless.
If you have used more than 30 minutes within 30 days from the date of purchase, and did
exceedyourplanminutesthenwewillretainyourmonthlyservicechargeplus$0.35per
minute for each additional minute over your plan minutes.
Return Information:
• PleasecallourCustomerServiceDepartmentat1-800-733-6632, 24 hours a day, 7 days
a week, to cancel your account and obtain a return authorization number. If your phone
was purchased from a retail store, it must be returned to that store and is subject to the
retailer’s return policy.
• Approved returns must be shipped back at the customer’s expense in the original
packaging.
• Refunds,ifapplicable,willbeprocessedbacktothepartythatpaidinthesamemanner
that payment was received. Please allow 21 business days for processing.