User Guide
154 Customer Agreement
Customer Agreement
without notice. Unless otherwise prohibited by law, we can also change prices and any other conditions in this agreement at any time by
sending you written notice prior to the billing period in which the changes would go into effect. If you choose to use your service after that
point, you’re accepting the changes. If the changes have a material adverse effect on you, however, you can end the affected service, without
any early cancellation fee, just by calling us within 60 days after we send notice of the change.
6. Rights In Numbers And Electronic Addresses We Assign To You
You do not have any rights in the personal identication number, email address or identier we assign to you. The same is true for your
wireless phone numbers, except for your right to transfer it. In the event we need to change or reassign them, we’ll let you know. Please
know that your wireless phone number and/or name may appear when you call someone. We rely on this feature to provide services
you enjoy.
7. Transferring Or “Porting” Phone Numbers
You may be able to transfer or “port” your phone number from us to another carrier or service provider. We cannot guarantee that this
transfer will be successful. If you request that another service provider transfer or “port” your phone number, we will treat this request in
the same manner as a request to cancel your GreatCall service. When the transfer is complete you will be responsible for all the terms
of cancellation described in Section 3 of this agreement. We may not be able to provide you with some services, such as 9-1-1 location
services, while we implement the transfer.
8. Availability Of Service
Wireless phones use radio transmissions to access service. Therefore, we can’t provide service when your wireless phone is out of
range of our provider’s transmission site or if sufcient network capacity is not available. You may not receive service in certain places,
particularly in remote areas, with no service at all. Weather, topography, buildings, your wireless phone and other conditions that are
outside of our control may also cause dropped calls or other problems with your service.
9. Suspending Service If Your Phone Is Lost Or Stolen
Please notify us immediately if someone steals your phone or you lose it. We’ll be happy to provide a courtesy suspension of service for
30 days or until you choose to replace or recover your phone – whichever comes rst – if you haven’t received a courtesy of this kind