User Guide

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Table Of Contents

Grandstream Networks, Inc.

GXP2130/GXP2140/GXP2160/GXP2170/GXP2135

Enterprise IP Phones

User Guide

Summary of content (98 pages)

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Grandstream Networks, Inc.
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COPYRIGHT ©2018 Grandstream Networks, Inc. http://www.grandstream.com All rights reserved. Information in this document is subject to change without notice. Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted. The latest electronic version of this guide is available for download here: http://www.grandstream.
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GNU GPL INFORMATION GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license. Grandstream GNU GPL related source code can be downloaded from Grandstream web site from: http://www.grandstream.com/sites/default/files/Resources/gxp_gpl_color.tar.
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Table of Content GNU GPL INFORMATION .............................................................................................. 2 DOCUMENT PURPOSE ............................................................................................... 11 GUI INTERFACE EXAMPLES ...................................................................................... 12 CHANGE LOG .............................................................................................................. 13 Firmware Version 1.0.9.
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WELCOME ................................................................................................................... 17 PRODUCT OVERVIEW ................................................................................................ 18 Feature Highlights ................................................................................................................................ 18 GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 Technical Specifications ...................................
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Filter Characters from Dialed Numbers ........................................................................................ 64 Show/Hide Label Support ............................................................................................................. 65 Predictive Dialing .......................................................................................................................... 66 Hide Profile Picture ...............................................................................
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Instant Messages ................................................................................................................................. 90 Configuring Eventlist BLF .................................................................................................................... 91 CONNECTING TO DEVICES........................................................................................ 92 EHS Headset ..........................................................................................
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Table of Tables Table 1: GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 Features in A Glance ................................. 18 Table 2: GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 Comparison Guide ..................................... 19 Table 3: GXP2130 Technical Specifications................................................................................................ 19 Table 4: GXP2140 Technical Specifications................................................................................................
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Table of Figures Figure 1: GXP2140/GXP2170 Back View with GXP2200EXT.................................................................... 29 Figure 2: GXP2130 Idle Screen .................................................................................................................. 31 Figure 3: GXP2140 Idle Screen .................................................................................................................. 31 Figure 4: GXP2160 Idle Screen ..............................................
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Figure 39: Group listening ........................................................................................................................... 68 Figure 40: Black/White List ......................................................................................................................... 68 Figure 41: Black/White List ......................................................................................................................... 69 Figure 42: Call Hold duration ......................
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Figure 80: GDS3710 Video Stream and Open Door Softkey ..................................................................... 94 Figure 81 : Confirmation for Factory Reset ................................................................................................. 96 P a g e | 10 GXP21XX User Guide Version 1.0.9.
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DOCUMENT PURPOSE This document describes how to configure GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 features via phone’s LCD menu and Web GUI menu. The intended audiences of this document are phone administrators. To learn the basic functions of GXP2130/GXP2140/GXP2160/GXP2170/GXP2135, please visit http://www.grandstream.com/support to download the latest “GXP2130 / GXP2140 / GXP2160 / GXP2170/ GXP2135 End User Guide”.
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GUI INTERFACE EXAMPLES http://www.grandstream.com/sites/default/files/Resources/gxp21xx_web_gui.zip 1. Screenshot of Login Page 2. Screenshots of Status Pages 3. Screenshots of Accounts Pages 4. Screenshots of Settings Pages 5. Screenshots of Network Pages 6. Screenshots of Maintenance Pages 7. Screenshots of Phonebook Pages P a g e | 12 GXP21XX User Guide Version 1.0.9.
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CHANGE LOG This section documents significant changes from previous versions of user manuals for GXP2130/GXP2140/GXP2160/GXP2170/GXP2135. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware Version 1.0.9.108  No major changes. Firmware Version 1.0.9.102  Updated Korean LCD and web UI display translations. [Korean] Firmware Version 1.0.9.
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Firmware Version 1.0.9.32  No major changes. Firmware Version 1.0.9.26  No major changes. Firmware Version 1.0.9.
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 Added support for missing call indication popup window [Missed Calls Indication]  Added the ability to hide picture icon on all screen if not set [Hide Profile Picture]  Added softkey to show/hide VPK label in call screen [Show/Hide Label Support]  Improved the layout for smaller LCD phones’ call screen [Call Screen Improvement]  Improved attended transfer feature [Call Transfer]  Added VPK paging support inside call screen [VPK Paging Support inside Call Screen]  Added support for Up/D
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Firmware Version 1.0.7.25  Added support to stop Screensaver when VPK is active.  Improve Auto-provision for Vonage server.  Change default Dial Plan to { x+ | \+x+ | *x+ | *xx*x+ }.  Added Conference CEI to support UCM conference change.  Added support to display status detail on LCD screen when Ethernet not connected, account not register or configured. Firmware Version 1.0.7.15  Added support for Virtual Multi-Purpose Keys.  Changed the default provisioning protocol to HTTPS.
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WELCOME Thank you for purchasing Grandstream GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 Enterprise IP Phone. GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 is a state-of-the-art enterprise grade IP phone. GXP2170 features 12 dual-color line keys (can be digitally programmed as up to 48 provisionable BLF/fastdial keys). GXP2135 features 8 dual-color line keys (can be programmed as up to 32 provisionable BLF/fast-dial keys). GXP2140/GXP2160/GXP2170 features 4.
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PRODUCT OVERVIEW Feature Highlights The following tables contain the major features of GXP21xx. Table 1: GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 Features in A Glance GXP2130 GXP2140 GXP2160  3 lines  2.8 inch (320x240) TFT color LCD  4 programmable softkeys  Bluetooth V2.1 (GXP2130v2 only)  8 programmable Multi-Purpose Keys  4-way conference  4 lines  4.3 inch (480x272) TFT color LCD  5 programmable softkeys  Bluetooth V2.
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 8 dual-color line keys that can be digitally programmed as up to 32 provisionable BLF/fastdial keys GXP2135  2.8 inch (320x240) TFT color LCD  4 programmable softkeys  Bluetooth V2.
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3 line keys with up to 3 SIP accounts, 8 speed-dial/BLF extension keys with dualcolor LED, 4 programmable contexts sensitive softkeys, 5 navigation/menu keys, Feature Keys 11 dedicated function keys for: MESSAGE (with LED indicator), PHONEBOOK, TRANSFER, CONFERENCE, HOLD, HEADSET, MUTE, SEND/REDIAL, SPEAKERPHONE, VOLUME+, VOLUME - Voice Codec Auxiliary Ports Support for G.729A/B, G.711µ/a-law, G.726, G.
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Table 4: GXP2140 Technical Specifications SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, FTP/FTPS, ARP, ICMP, Protocols/Standards DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE, LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6 Network Interfaces Dual switched auto-sensing 10/100/1000 Mbps Gigabit Ethernet ports with integrated PoE Graphic Display 4.3 inch (480x272) TFT color LCD Bluetooth Yes, Bluetooth V2.
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Power & Green Energy Efficiency Physical Temperature and Humidity Package Content Compliance Universal power adapter included: Input:100-240 VAC; Output: +12VDC, 1.0A; Integrated Power-over-Ethernet (802.3af). Max power consumption 6W (without GXP2200EXT), 10W (with 4 cascaded GXP2200EXTs) Dimension: 222mm (W) x 210mm (L) x 93mm (H); Unit weight: 0.98kg; Package weight: 1.
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QoS Layer 2 (808.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS User and administrator level passwords, MD5 and MD5-sess based Security authentication, AES based secure configuration file, SRTP, TLS, 802.
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Auxiliary Ports RJ9 headset jack (allowing EHS with Plantronics headsets), USB, extension module port Hold, transfer, forward, 5-way conference, call park, call pickup, shared-callappearance (SCA)/bridged-line-appearance (BLA), downloadable phonebook Telephony Features (XML, LDAP, up to 2000 items), call waiting, call log (up to 500 records), customization of screen, off-hook auto dial, auto answer, click-to-dial, flexible dial plan, Hot Desking, personalized music ringtones and music on hold, server red
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Table 7: GXP2135 Technical Specifications SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, FTP/FTPS, ARP, ICMP, Protocols/Standards DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE, LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6 Network Interfaces Dual switched auto-sensing 10/100/1000 Mbps Gigabit Ethernet ports with integrated PoE Graphic Display 2.8 inch (320x240) TFT color LCD Bluetooth Yes, Bluetooth V2.
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Dimension: 228mm (W) x 206mm (L) x 46.5mm (H). Physical Unit weight: 0.98kg Package weight: 1.
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INSTALLATION Equipment Packaging Table 8: GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 Equipment Packaging Main Case Yes 1 Handset Yes 1 Phone Cord Yes 1 Power Adaptor Yes 1 Ethernet Cable Yes 1 Phone Stand Yes 1 Wall Mount Yes 1 Quick Start Guide Yes 1 Connecting Your Phone Table 9: GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 Connectors Handset Port RJ9 handset connector port Headset Port RJ9 headset connector port (supporting EHS with Plantronics headset) USB Port USB port connecting
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GXP2200EXT Module The GXP2140/GXP2170 is expandable with GXP2200EXT modules. GXP2140/GXP2170 supports up to 4 extension modules, adding 160 fully programmable phone extensions to the phone.
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Figure 1: GXP2140/GXP2170 Back View with GXP2200EXT The GXP2200EXT board can be configured via the web GUI of the GXP2140/GXP2170 connected. After successfully configured, press Left or Right button on the GXP2200EXT board and users could browse all the MPK's status in different pages. For more information on installing, connecting and configuring the GXP2200EXT board with GXP2140/GXP2170, please refer to the GXP2200EXT board user manual: http://www.grandstream.
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Safety Compliances The GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 phone complies with FCC/CE and various safety standards. The GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 power adapter is compliant with the UL standard. Use the universal power adapter provided with the GXP2130 / GXP2140 / GXP2160 / GXP2170/GXP2135 package only. The manufacturer’s warranty does not cover damages to the phone caused by unsupported power adapters.
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GETTING STARTED Idle Screen GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 screen displays differently depending on whether the phone is idle or in use (active). The following figures show the idle screen of GXP2130/GXP2140/GXP2160/GXP2170/GXP2135. Figure 2: GXP2130 Idle Screen Figure 3: GXP2140 Idle Screen P a g e | 31 GXP21XX User Guide Version 1.0.9.
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Figure 4: GXP2160 Idle Screen Figure 5: GXP2170 Idle Screen P a g e | 32 GXP21XX User Guide Version 1.0.9.
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Figure 6: GXP2135 Idle Screen The following table describes the items displayed on GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 idle screen. Table 11: LCD Display Definitions Displays the current date and time. It can be synchronized with Internet time servers.
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The softkeys are context sensitive and will change depending on the call status of the phone. Here are the main softkeys in call screen.  Redial Redials the last dialed number after off hook when there is existed call log.  Dial Dials the call out after off hook and entering the number.  Backspace Delete the number before dialing out.  Answer Answers the incoming call when the phone is ringing.  Reject Rejects the incoming call when the phone is ringing.
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Table 12: GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 LCD Icons Network Status. OFF - Network connection is up ON - Network connection is down DND Status. OFF - Do Not Disturb disabled ON - Do Not Disturb enabled Call Forward All Status. OFF - Call Forward All feature disabled ON - Call Forward All feature enabled Call Forward Busy Status. OFF - Call Forward Busy feature disabled ON - Call Forward Busy feature enabled Call Forward No Answer Status.
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USB Status. (GX2140/GXP2160/GXP2170) OFF - No USB connection ON - USB connected Incoming Call. The current call is an incoming call Outgoing Call. The current call is an outgoing call Call on Hold. OFF - No call on hold ON – Call on hold Call Connect. OFF - No call ON - Call connected Call Conference. OFF - No Conference call ON - Conference call is established Click Hand In call screen, this icon shows on the line available for transfer or conference. IP Call Status The current call is an IP call.
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Ringtone Volume Down Call screen icon. The volume of ringtone is decreasing Ringtone Volume Up Call screen icon. The volume of ringtone is increasing Ringtone Volume Up Call screen icon. The volume of ringtone is increasing Ringtone Volume Down Call screen icon. The volume of ringtone is decreasing VOC status Call screen icon. OFF - VOC is off. ON - VOC is on.
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Using the Keypad Figure 8: GXP2130 Keyboard Figure 9: GXP2140 Keyboard Figure 10: GXP2160 Keyboard P a g e | 38 GXP21XX User Guide Version 1.0.9.
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Figure 11: GXP2170 Keyboard Figure 12: GXP2135 Keyboard Table 13: GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 Keypad Buttons Contacts. Press to view and edit contact information. Hold. Press to put call on hold or resume the call. Mute. Press to mute or unmute the call. Headset. Press to switch to headset mode. Message. Press to view voicemail messages. Transfer. Press to transfer call. Conference. Press to conference call. Speaker. P a g e | 39 GXP21XX User Guide Version 1.0.9.
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Send/Redial. Volume. Up Navigation key. In idle screen, press to see the IP. Configuration via Keypad To configure the LCD menu using phone's keypad, follow the instructions below:  Enter MENU options. When the phone is in idle, press the round MENU button to enter the configuration menu.  Navigate in the menu options. Press the arrow keys up/down/left/right to navigate in the menu options.  Enter/Confirm selection. Press the round MENU button or “Select” Softkey to enter the selected option.
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Contacts sub menu includes the following options: Contacts  Local Phonebook  Local Group  LDAP Directory Contacts sub menu is for Local Phonebook, Local Group, LDAP Directory and Broadsoft Phonebooks. User could configure phonebooks/groups/LDAP options here, download phonebook XML to the phone and search phonebook/LDAP directory.
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o Screensaver Enables/Disables Screensaver o Screensaver Timeout Configures the minutes of idle before the screensaver activates. Valid range is 3 to 6.  Language and Input o Display Language Selects the language to be displayed on the phone's LCD. Users could select Automatic for local language based on IP location if available. By default, it is Auto. o Default Input Selection Selects the Input mode from Multi-Tap (default) and Shiftable.
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Selects IP mode (DHCP/Static IP/PPPoE); Configures PPPoE account ID and password; Configures static IP address, Netmask, Gateway, DNS Server 1 and DNS Server 2. o 802.1X Enables/Disables 802.1X mode; Configures 802.1x identity and MD5 password. o Layer 2 QoS Configures 802.1Q/VLAN Tag and priority value. Select “Reset VLAN Config” to reset VLAN configuration.
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 o Auto Language Download o Language Download Factory Functions o Diagnostic Mode All LEDs will light up. All keys’ name will display in red on LCD screen before diagnosing. Press any key on the keypad to diagnose the key’s function. When done, the key’s name will display in blue on LCD. Lift and put back the handset to exit diagnostic mode. o Audio Loopback Speak to the phone using speaker/handset/headset. If you can hear your voice, your audio is working fine.
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The following picture shows the keypad MENU configuration flow: MENU Call History Local Call Logs Status Account Status Network Status System information Contacts Messages Preference Phone System Enable/Disable Password Local Phonebook Local Group LDAP Directory Ring Tone Ring Volume Instant Messages Voice Mails Active LCD Brightness Idle LCD Brightness Active LCD Timeout Screensaver Screensaver Timeout Do Not Disturb Star Key Lock Sounds Appearance Language and Input Date Time Search Mode SI
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Making Phone Calls Handset, Speaker and Headset Mode The GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 allows users to switch among handset, speaker or headset when making calls. Press the Hook Switch to switch to handset; press the Headset button to switch to headset; or press the Speaker button to switch to speaker.
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If the target number already saved in phonebook, when enter the first several digits, phone will display a list of the matched numbers. If the target number appears on the list, user could select the number by Up/Down key and dial out. GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 has predefined call feature code (the first digit is *). When user enter * as the first digit of target number, the phone will list all feature codes as candidates.  Redial. Redial the last dialed number.
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 You shall hear dial tone after off hook;  Press MENU button to switch the call screen from "Dialing" to "Paging";  Enter the number;  Press SEND, * or # keys to dial out. Note:  After entering the number, the phone waits for the No Key Entry Timeout (Default timeout is 4 seconds, configurable via Web GUI) before dialing out.
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For example: If the target IP address is 192.168.1.60 and the port is 5062 (i.e., 192.168.1.60:5062), input the following: 192*168*1*60#5062. The * key represents the dot (.), the # key represents colon (:). Wait for about 4 seconds and the phone will initiate the call. Quick IP Call Mode: The GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 also supports Quick IP Call mode. This enables the phone to make direct IP calls using only the last few digits (last octet) of the target phone's IP address.
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Figure 14: VPK Page Click on “Edit VPK” for the line (fixed VPK) you would like to configure. A new window will pop up for VPK configuration. Users can configure Mode, Account, Description and Value for the VPK. Up to 30 mode options can be selected for the VPK. Once done, press “Save” on this window and press “Save VPK” on the bottom of the Virtual Multi-Purpose Keys page again to apply the change.
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“Add VPK” to configure dynamic VPK. The dynamic VPK supports up to 27 mode options. Figure 16: Edit VPK - Dynamic VPK Please note: 1. Dynamic VPK does not support LINE and Shared LINE mode. These two mode options are only available for fixed VPKs. 2. Dynamic VPK does not support NONE mode. If users do not need this VPK, click on “Edit VPK” for it and select “Delete” to remove this VPK. 3.
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Dial DTMF dialdtmf 15 Voice Mail voicemail 16 Call Return callreturn 17 Transfer transfer 18 Call Park callpark 19 Intercom Intercom 20 LDAP search Ldap Search 21 Conference Conference 22 Multicast Paging Multicast paging 23 Record Record 24 Call Log Call log 25 Monitored Call Park Monitoredcp 26 Menu Menu 27 XML Application Xmlapp 28 Information Information 29 Message message 30 The string could be capital or lower-case letters, but there must be no “space” i
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Figure 18: VPK - LCD Indication The users could also edit and add VPK from LCD. 1. To edit (fixed) VPK, press and hold the line key for about 4 seconds, a configuration window will pop up for the user to configure. 2. To add (dynamic) VPK, press and hold the RIGHT arrow key for about 4 seconds, a configuration window will pop up for the user to configure. Up to 20 modes can be supported on fixed VPK and up to 17 modes can be supported on dynamic VPK.
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Registered + Voice Mail (No IM) Unregistered + Call Forward All (No IM, No Voice Mail) Registered + Call Forward All (No IM, No Voice Mail) OFF OFF OFF Unregistered + Call Forward Delay + Call Forward Busy OFF (No IM, No Voice Mail) Registered + Call Forward Delay + Call Forward Busy OFF (No IM, No Voice Mail) Unregistered + Call Forward Delay (No IM, No Voice Mail, No Call Forward OFF Busy) Registered + Call Forward Delay (No IM, No Voice Mail, No Call Forward OFF Busy) Unregistered + Call Forw
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Registered + Not support SCA or SCA Failed Registered + Idle Registered + Seized OFF OFF RED(Alternate DUT) Flashing Registered + Processing GREEN(Alternate DUT) Registered + Alert Registered + Hold by user Registered + Hold by the other party Registered + Connected Offline, Unknown Flashing RED Flashing GREEN Flashing RED GREEN OFF Terminated GREEN Proceeding RED BLF/ Eventlist BLF Ringing (Early) Trying Flashing RED Flashing GREEN Confirmed RED Offline, Unknown OFF Presence Watc
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Handsfree Unpair OFF Paired, but not connected OFF Connected OFF Account Unregistered OFF Account Registered OFF Speed Dial Speed Dial Via OFF Active Account Dial DTMF OFF Call Return OFF Account Unregistered OFF Account Registered OFF Account Unregistered OFF Account Registered OFF Account Unregistered OFF Account Registered OFF Transfer Call Park Intercom LDAP Search OFF Multicast Paging OFF P a g e | 56 GXP21XX User Guide Version 1.0.9.
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Idle OFF Record Recording Flashing Call Log OFF Menu OFF Account not registered Voice Mail Account Registered (No new voice mail) Account Registered (Have new voice mail) OFF OFF OFF Please note that no matter how each line is configured on the idle screen, all the lines in call screen will keep line or shared line displayed for the corresponding accounts.
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Figure 20: Making Call When the user is in VPK screen during a call, he/she can press softkey or corresponding line key to switch back to call screen. Predictive Dialing from Call History Functionality Phone search in call history entries, and if the entered digits match some call history entries, list of entries should be displayed with corresponding names.
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Figure 22: Predictive Dialing - Search Functionality Phone can predict possible contacts information from Broadsoft XSI directories when users dials a number. Users can select the predictive dialing number to dial out even complete number is not typed. Predictive numbers will be shown if Broadsoft XSI directory information is loaded after pressing the related number. P a g e | 59 GXP21XX User Guide Version 1.0.9.
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Figure 23: Predictive Dialing from BS XSI Directories Multiple Numbers and Other Info for One Contact in Phonebook Functionality User can add Phone type in phonebook.xml to add other phone type besides existing “Work”,”Home” and “Cell”. Here is an example for the phonebook.
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0 2222 0 3333 0 1 department job title company On the display of the contact on LCD of the phone will shows as follows: Figure 24: Local Phonebook - Contact Information User can also inpu
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Search a String using Quick Search The quick search feature allows users to be able to search parts and strings of the entries and get the search result from it.
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Figure 28: Exact Search Mode Search in Broadsoft Directories Functionality User can search from the Broadsoft directories when the user input the search content in the search form. Figure 29: Search in Broadsoft Directories The matching list will show as follows: Figure 30: Search in Broadsoft Directories – Matching List P a g e | 63 GXP21XX User Guide Version 1.0.9.
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Note: If the “XSI Authentication” Type is set to “Login Credentials” and the credentials are left empty or the login failed, the phone will show the login window when users try to make a search on BroadSoft Phonebook. Figure 31: Broadsoft Login Window Sort Broadsoft Phonebook by Last/First Name Users can either search in Broadsoft phonebook by first / last name, phone number or extension number.
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Figure 33: Contact Numbers With Special Characters When pressing Dial softkey directly, the phone will filter out the special characters and make the calls send out properly. Figure 34: Call with Filtered Characters Show/Hide Label Support Labels shown on the side of the LCD screen take space and in some cases narrow information displayed on the screen, using the “Show/Hide Label” users can hide the entire label to free up more space on the screen to see more display of either phone numbers or names.
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Figure 35: Show/Hidden Labels Predictive Dialing This feature allows users to enable/disable predictive dialing, when it is disabled, user will not see and predictive number while dialing as shown in figures below. Figure 36: Predictive Dialing Hide Profile Picture When the contact picture is not set, the GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 will remove the picture from the LCD screen to leave more space for the number and name displayed. P a g e | 66 GXP21XX User Guide Version 1.0.9.
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Figure 37: Hide Profile Picture Answering Phone Calls Receiving Calls  Single incoming call. Phone rings with selected ring tone. The corresponding LINE key will flash in red. Answer call by taking handset off hook, or using Speaker/Headset, or pressing flashing LINE key;  Multiple incoming calls. When another call comes in while having an active call, the phone will produce a Call Waiting tone (stutter tone). The other LINE key will flash in red.
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Figure 39: Group listening Do Not Disturb Do Not Disturb can be enabled/disabled from phone's LCD by following the steps below:  Press the Menu button and select "Preference" using navigation keys;  Press Menu button again to get into Preference options;  When "Do Not Disturb" is highlighted, press Left/Right key to disable/enable DND;  Press “Save” softkey to save the change Users could also enabled/disable DND quickly by pressing the Mute button, note also that mute button function can be set
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Or users can add a contact to “Blacklist” or “Whitelist” from the phone LCD under “Menu > Contact > Local Phonebook” as shown below. Figure 41: Black/White List Call Waiting/Call Hold  Call Waiting: This feature allows users to receive calls while they are already engaged on an ongoing conversation, in such a case the phone will start ringing OR a call waiting tone will be played if enabled from the web GUI under “Call Features” menu.
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Figure 42: Call Hold duration Mute During an active call, press the MUTE button to mute/unmute the microphone. The LCD will show the Mute icon on the top of screen, when the call is muted. Call Transfer GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 supports Blind Transfer, Attended Transfer and AutoAttended Transfer. This feature can be disabled from the web GUI menu under “Settings  Call features  Disable Transfer”.   Blind Transfer.
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 Dial the number and press SEND or # to make a second call. (Once the number is entered, a "Transfer" soft key will show. If "Transfer" soft key is pressed instead of SEND or #, a blind transfer will be performed);  Press TRANSFER again. The call will be transferred.  For Auto-Attended Transfer, after dialing out the number for the second call, a "Split" soft key will show. If the second call is not established yet (ringing), pressing "Split" will hang up the second call.
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2) When click on the softkey, it will take user to a target selection page in which user can choose other possible transfer/conference targets (e.g. Local/BS Phonebook, Local/BS Call History, LDAP, Smart VPK List, or connected lines) 3) When accessing Local/BS Phonebook and Local/BS Call History page, the softkey will show limited options (e.g. Dial) when phone is under busy state to make it easier for user to perform the dialing task.
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Figure 47: Target Source Page User can use up/down key to select target from list and use menu key or “Select” softkey to choose the target. By selecting Local/Broadsoft Phonebook, Local/Broadsoft Call Log and LDAP Directory, LCD will display according menu page. Also, in these pages, softkey will show limited options (e.g. Dial) to make it easier for user to perform the dialing task.
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Figure 49: Smart VPK Target Page By selecting “line”, a list of available line for transfer/conference will be shown as bellow. User can use up/down key or “select” softkey to choose item to use. Figure 50: List of Available Lines Page - Transfer from Information Using the transfer from information, users can see who transferred the call to them. Example shows below: Figure 51: Transfer from Information While Ringing and During Incoming Call P a g e | 74 GXP21XX User Guide Version 1.0.9.
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VPK Paging Support inside Call Screen Users can use their VPK mode preconfigured with while in call screen. Such as Speed Dial, BLF, dial DTMF…, as shown in the figure below. Figure 52: VPK Paging Active VPK Page If active VPK page is enabled, when monitored BLF number is called, the screen will generate the VPK Page that shows which VPK key(s) is(are) active as below, where you can see the page number is a handset icon, which indicate that this page is an active VPK page.
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Line Switching in Call Screen When having two lines (or more) active users will be able to switch between the calls by pressing up/down, arrow keys, this will allow users to manipulate calls through the phones arrow keys as shown on the figures below: Figure 54: Line Switching Line Key Mode Support Allow users to change between Line Mode and Account Mode. In the “Line Mode”, the amount of VPKs will be the amount of lines you can have, as shown below.
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Figure 56: Account Mode For example, with line mode, when the line is in use, by pressing the VPK, nothing is going to happen. In Account Mode, when the line is in use, by pressing the VPK, a new line will be initiated. Note: In “account mode”, the phone adds the “NewCall” softkey and the user is able to make a second call directly using this softkey whether available or on hold.
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 Cancel Conference.  If after pressing the CONF key, the user decides not to conference, press Cancel softkey or the current active LINE key (LED in solid green);   This will resume the 2-way conversation with the current line. Split and Re-conference.  During the conference, press HOLD key.
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Note:  The party that starts the conference call must remain in the conference for its entire duration, you can put the party on mute, but it must remain in the conversation. In addition, this is not applicable when the feature "Transfer on Conference Hang-up" is turned on.  The option "Disable Conference" must be set to "No" to establish conference. Conference Event Indicator (CEI)  Regular Conference Room  If CEI is detected, there will be a new tab called “CEI” next to “INFO”.
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 Conference Room with User Invite Enabled  If “Enable User Invite” is checked for a conference room, ALL users will have the ability to invite other users or bridge other conference rooms.  The “ConfRoom” softkey will have a secondary action called “ConfMenu”. Please hold softkey for a few seconds to use. A bottom line under the softkey name will usually indicate if a secondary action is available. Figure 60: ConfRoom Softkey  The “ConfMenu” softkey will also be display in the conference room.
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Figure 62: Conference Menu  Conference Room as an Admin  As an admin in a conference room, the admin may choose to kick and mute/unmute all users that is not another conference room or him/her-self. An admin will also have more options in the conference menu page such as lock/unlock.  New Display Information With UCM running firmware version 1.0.13.14 and beyond, new display information besides a user joining and leaving a conference room can now be displayed.
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 Conference Bridge Figure 64: Conference Bridge  Conference Unbridge Figure 65: Conference Unbridge  MCB Identification Figure 66: Conference - MCB Identification P a g e | 82 GXP21XX User Guide Version 1.0.9.
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Voice Messages (Message Waiting Indicator) A blinking red MWI (Message Waiting Indicator) on the top right corner of the phone indicates a message is waiting. Meanwhile, a message box symbol will show in the front of the specific account. Dial into the voicemail box to retrieve the message by entering the voice mail number of the server or pressing the Voicemail button (Voice Mail User ID must be properly configured as the voice mail number under Web GUIAccount XGeneral Settings.
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Figure 67: Disabled Call Forward When the feature is enabled, the phone’s LCD screen will show the following figure. Figure 68: Enable Call Forward Missed Calls Indication When users miss a call, the GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 will show the notification on the LCD screen as shown below. Figure 69: Missed Calls P a g e | 84 GXP21XX User Guide Version 1.0.9.
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Dial Plan The GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 supports alphanumeric characters in dial plan. Two cases can be set to handle alphanumeric characters in the dial plan.  Capital X can be used to represent digits from 0-9, and letters a-z / A-Z. For instance, if the following pattern is set on the dial plan {X123}, this mean that any string that start with a letter/digit followed by 123 will pass the dial plan check (F123, a123, 5123,).  “\” character can be used to indicate a specific letter.
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Call Features The GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 supports traditional and advanced telephony features including caller ID, caller ID with caller Name, call forward etc. Table 17: Call Features Block Caller ID (for all subsequent calls) *30  Off hook the phone;  Dial *30. Send Caller ID (for all subsequent calls) *31  Off hook the phone;  Dial *31. Disable Call Waiting *50  Off hook the phone;  Dial *50. Enable Call Waiting *51  Off hook the phone;  Dial *51.
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Unconditional Call Forward. To set up unconditional call forward: *72  Off hook the phone;  Dial *72 and then enter the number to forward the call;  Press OK softkey or SEND key. Cancel Unconditional Call Forward. To cancel the unconditional call forward: *73  Off hook the phone;  Dial *73;  Hang up the call. Busy Call Forward. To set up busy call forward: *90  Off hook the phone;  Dial *90 and then enter the number to forward the call;  Press OK softkey or SEND key.
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Figure 71: Change Password on first boot Diagnosis Users could access factory functions menu in order to diagnosis the phone’s hardware/software. To do so please access to LDC menu under “SystemFactory Functions” or use the shortcut by pressing at the same time the Hold Key and the Up-arrow key. Figure 72: Factory Functions These tools can be used to check the hardware and software status of the phone like verifying the LED, keypad buttons, LCD and certificates verification …etc.
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Figure 73: Weather Update Figure 74: Weather Update Settings Note: The default setting for “City Code” is “Automatic” and the weather information will be obtained based on the IP location of the phone if available. Otherwise, select the “Self-defined city code” to manually choose the wanted city. On “Self-defined city code”, you can enter the zip code or the name of the city you want to show its weather information on the screen.
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Figure 75 : Weather Update City, Country Figure 76 : Weather Update Zip Code Instant Messages The GXP2130/2140/2160/2170/2135 allows users to send instant messages not only through the phone but also from the Web GUI, this can be done by clicking on the top left of the web GUI, the following figure will show up to send messages to the specified number. P a g e | 90 GXP21XX User Guide Version 1.0.9.
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Figure 77: Send Instant Message Note: Users can choose either to get popup window on their LCD or not when receiving an instant message by enabling/disabling the “ENABLE IM POPUP” option from the Web-UISettingsCall FeaturesEnable IM Popup. Configuring Eventlist BLF Grandstream GXP2130/2140/2160/2170/2135 Enterprise IP Phones support both Grandstream UCM Busy Lamp Filed and Event List BLF features and allows end users, such as attendant, to monitor the call status of users in the list.
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CONNECTING TO DEVICES The GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 supports EHS headset (Plantronics). GXP2140/2160 /GXP2170 is also capable to connect to USB and Bluetooth devices. EHS Headset The GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 supports normal RJ11 headset and Plantronics EHS headset. To use Plantronics EHS headset, go to the GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 web GUISettingsAudio Control: Headset Type. Select "Plantronics EHS" and reboot the phone to take effect. 1.
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Figure 78: Entering PIN Code - If the phone generated the pairing PIN, it will be displayed on the LCD, the users need to input this PIN on the Bluetooth device to finish paring. Figure 79: Entering PIN Code 2 GXP2130v1 does not support Bluetooth, only GXP2130v2 supports Bluetooth on the phone, you could differentiate by P/N as well as by FCC ID. For more details on Bluetooth features, please refer to: http://www.grandstream.
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CONNECTING GXP21XX TO GDS3710 DOOR SYSTEM The GXP21xx offers a powerful integration with GDS3710 Door System and allows users to remotely open the door, initiate call to the GDS3710 and get real time audio/video stream. The GXP21xx can be connected with the GDS3710 in two different ways, either using peering mode (without a SIP server) or through a SIP server. Figure 80: GDS3710 Video Stream and Open Door Softkey For more details, refer to http://www.grandstream.
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RESTORE FACTORY DEFAULT SETTINGS Warning: Restoring the Factory Default Settings will delete all configuration information on the phone. Please backup or print all the settings before you restore to the factory default settings. Grandstream is not responsible for restoring lost parameters and cannot connect your device to your VoIP service provider. There are two methods to perform factory reset on GXP21XX IP phone series which are described below.
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Figure 81 : Confirmation for Factory Reset Restore to factory using LCD menu Please follow the instructions below to reset the phone:  Press MENU button to bring up the keypad configuration menu.  Select "System" and enter.  Select "Operations - Factory Reset".  A warning window will pop out to make sure a reset is requested and confirmed. Press the "Yes" Softkey to confirm and the phone will reboot. To cancel the Reset, press “No” Softkey instead. P a g e | 96 GXP21XX User Guide Version 1.0.
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EXPERIENCING GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs and User and Developer Forum for answers to your general questions. If you have purchased our products through a Grandstream Certified Partner or Reseller, please contact them directly for immediate support.