Grandstream Networks, Inc.
COPYRIGHT ©2019 Grandstream Networks, Inc. http://www.grandstream.com All rights reserved. Information in this document is subject to change without notice. Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted. The latest electronic version of this user manual is available for download here: http://www.grandstream.
GNU GPL INFORMATION The firmware for the HT812/HT814 contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license. Grandstream GNU GPL related source code can be downloaded from Grandstream web site from: http://www.grandstream.
Table of Content DOCUMENT PURPOSE ................................................................................................. 7 CHANGE LOG ................................................................................................................ 8 Firmware Version 1.0.11.6 ..................................................................................................................... 8 Firmware Version 1.0.10.6 ................................................................................
Obtain HT812/HT814 IP Address via Connected Analogue phone ..................................................... 19 Understanding HT812/HT814 Interactive Voice Prompt Response Menu .......................................... 19 Configuration via Web Browser ........................................................................................................... 21 Accessing the Web UI ..................................................................................................................
DTMF Methods ............................................................................................................ 35 Preferred Vocoder (Codec) .................................................................................................................. 35 UPGRADING AND PROVISIONING ............................................................................ 36 Firmware Upgrade procedure ............................................................................................................
Table of Tables Table 1: HT812/HT814 Features at a Glance ............................................................................................. 12 Table 2: HT812/HT814 Technical Specifications ......................................................................................... 13 Table 3: Definition of the HT812/HT814 Connectors .................................................................................. 16 Table 4: HT812/HT814 LEDs Pattern Description ....................................
DOCUMENT PURPOSE This document describes the basic concept and tasks necessary to use and configure your HT812/HT814. And it covers the topic of connecting and configuring the HT812/HT814, making basic operations and the call features. Please visit http://www.grandstream.com/support to download the latest “HT812/HT814 Administration Guide” to have more visibility about the configurable settings of your Handy Tones. This guide covers following topics: • Product overview. • Getting started.
CHANGE LOG This section documents significant changes from previous versions of user guide for HT812/HT814. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware Version 1.0.11.6 • No major changes. Firmware Version 1.0.10.6 • Added support for G722 Codec. [HT812/HT814 Technical Specifications] • Added support for Spanish language in Web UI. Firmware Version 1.0.9.3 • No major changes Firmware Version 1.0.8.
Firmware Version 1.0.2.3 • Added network check mechanism to enable or disable WAN port web access. Firmware Version 1.0.2.1 • This is the initial version for HT812/HT814. HT812/HT814 User Guide Version 1.0.11.
GUI INTERFACE EXAMPLES http://www.grandstream.com/sites/default/files/Resources/HT81x_web_gui.zip 1. Screenshot of Login Page. 2. Screenshots of Status Page. 3. Screenshots of Basic Settings Page. 4. Screenshots of Advanced Settings Page. 5. Screenshots of Profile Page. 6. Screenshots of FXS Port Page. HT812/HT814 User Guide Version 1.0.11.
WELCOME The HT812/HT814 analog telephone adapters provides transparent connectivity for analog phones and faxes to the world of internet voice. Connecting to any analog phone, fax or PBX, the HT812/HT814 are an effective and flexible solution for accessing internet-based telephone services and corporate intranet systems across established LAN and internet connections. The Grandstream Handy Tones HT812/HT814 are a new addition to the popular Handy Tone ATA products family.
PRODUCT OVERVIEW The HT812/HT814 are 2/4 ports analog telephone adapters (ATA) that allows users to create a high-quality and manageable IP telephony solution for residential and office environments. Their ultra-compact size, voice quality, advanced VoIP functionality, security protection and auto provisioning options enable users to take advantage of VoIP on analog phones and enables service providers to offer high quality IP service.
HT812/HT814 Technical Specifications The following table resumes all the technical specifications including the protocols/standards supported, voice codecs, telephony features, languages and upgrade/provisioning settings for the HT812/HT814. Table 2: HT812/HT814 Technical Specifications Interfaces Telephone Interfaces Two (2) RJ11 FXS ports for HT812. Four (4) RJ11 FXS sports for HT814. Network Interface Two (2) 10/100/1000 Mbps Ethernet port (RJ45).
Security Media SRTP. Control TLS/SIPS/HTTPS/HTTP/SSH/Telnet. Management Syslog support, SSH, Telnet, remote management using web browser. Physical Universal Power Input: 100-240VAC, 50-60Hz Supply Output: 12V/0.5A for HT812. Output: 12V/1A for HT814. Environmental Operational: 32o – 104oF or 0º – 40ºC. Storage: 14o – 140oF or -10º – 60ºC. Humidity: 10 – 90% Non-condensing. Dimensions and Dimension: 28.5 x 130 x 90 mm (H x W x D). Weight Weight: 353.33g for HT812 and for 423.5g for HT814.
GETTING STARTED This chapter provides basic installation instructions including the list of the packaging contents and also information for obtaining the best performance with the HT812/HT814.
HT812/HT814 Ports Description The following figure describes the different ports on the back panel of the HT812/HT814. Figure 3: HT812 Back Panel Figure 4: HT814 Back Panel Table 3: Definition of the HT812/HT814 Connectors Phone 1 & 2 (HT812) Phone 1,2,3 & 4 (HT814) WAN Connects the analog phones / fax machines to the ATA using an RJ-11 telephone cable. Connects the ATA to your router, switch or modem using an Ethernet RJ45 network cable.
Scenario 2: Connecting the HT812/HT814 using LAN Port When connecting the HT812/HT814 using the LAN port, they will act as a router and DHCP serving addresses, the devices connected with HT812/HT814 LAN will pull DHCP addresses from your HT812/HT814. 1. Insert a standard RJ11 telephone cable into the p hone ports and connect the other end of the telephone cable to a standard touch-tone analog telephone. 2. Connect a computer or switch to the LAN port of the HT812/HT814 using an Ethernet Cable. 3.
Table 4: HT812/HT814 LEDs Pattern Description LED Lights Power LED Status The Power LED lights up when the HT812/HT814 are powered on and it flashes when the HT812/HT814 is booting up WAN LED The WAN LED lights up when the HT812/HT814 are connected to your network through the WAN port. LAN LED The LAN LED lights up when the HT812/HT814 are connected to your network through the LAN port.
CONFIGURATION GUIDE The HT812/HT814 can be configured via one of two ways: • The IVR voice prompt menu. • The Web GUI embedded on the HT812/HT814 using PC's web browser. Obtain HT812/HT814 IP Address via Connected Analogue phone HT812/HT814 are by default configured to obtain the IP address from DHCP server where the unit is located.
04 “Gateway “ + IP address Same as menu 02 05 “DNS Server “ + IP Same as menu 02 address 07 10 Preferred Vocoder “MAC Address” Press “9” to move to the next selection in the list: • PCM U / PCM A • iLBC • G-726 • G-723 • G-729 • OPUS • G-722 Announces the MAC address of the unit. Note: The device has two MAC addresses. One for the WAN port and one for the LAN port. The device MAC address announced is the address of LAN port.
Five success tips when using the voice prompt ▪ “*” shifts down to the next menu option and “#” returns to the main menu ▪ “9” functions as the ENTER key in many cases to confirm or toggle an option. ▪ All entered digit sequences have known lengths - 2 digits for menu option and 12 digits for IP address. For IP address, add 0 before the digits if the digits are less than 3 (i.e. - 192.168.0.26 should be key in like 192168000026. No decimal is needed).
2. Open the web browser on your computer. 3. Enter the HT812/HT814’s IP address in the address bar of the browser. 4. Enter the administrator’s password to access the Web Configuration Menu. Note: The computer must be connected to the same sub-network as the HT812/HT814. This can be easily done by connecting the computer to the same hub or switch as the HT812/HT814. - Via LAN port Please refer to steps below if your HT812/HT814 is connected via LAN port: 1.
Changing Admin Level Password 1. Access your HT812/HT814 web UI by entering its IP address in your favorite browser. 2. Enter your admin password (default: admin). 3. Press Login to access your settings. 4. Go to Advanced Settings → New Admin Password and enter the new admin password. 5. Confirm the new admin password. 6. Press Apply at the bottom of the page to save your new settings. Figure 7: Admin Level Password Changing User Level Password 1.
Figure 9: Viewer Level Password Changing HTTP Web Port 1. Access your HT812/HT814 web UI by entering its IP address in your favorite browser. 2. Enter your admin password (default: admin). 3. Press Login to access your settings. 4. Go to Basic Settings → HTTP Web Port. 5. Make sure that the Web Access Mode is set to HTTP. 6. Change the current port to your desired/new HTTP port. Ports accepted are in range [1-65535]. 7.
• DHCP MODE Select voice menu option 01 to allow the HT812/HT814 to use DHCP. • STATIC IP MODE Select voice menu option 01 to allow the HT812/HT814 to enable the STATIC IP mode, then use option 02, 03, 04, 05 to set up IP address, Subnet Mask, Gateway and DNS server respectively. • PPPOE MODE Select voice menu option 01 to allow the HT812/HT814 to enable the PPPoE mode. PPPoE Username and Password should be configured from web GUI.
d. Prefer Primary SIP Server to No or Yes depending on your configuration. Set to No if no Failover SIP Server is defined. If “Yes”, account will register to Primary SIP Server when failover registration expires. e. Outbound Proxy: Set your Outbound Proxy IP Address or FQDN. Leave empty if not available. 6. After configuring the SIP server and activating the profiles, you should access to FXS Ports page to register your accounts. In FXS Ports tab, set the following: a.
After applying your configuration, your account will register to your SIP Server, you can verify if it has been correctly registered with your SIP server from your HT812/HT814 web interface under Status → Port Status → Registration (If it displays Registered, it means that your account is fully registered, otherwise it will display Not Registered so in this case you must double check the settings or contact your provider).
CALL FEATURES The HT812/HT814 support all the traditional and advanced telephony features. Table 6: HT812/HT814 Call Features Key *02 Call features Forcing a Codec (per call) *027110 (PCMU), *027111 (PCMA), *02723 (G723), *02729 (G729), *027201 (iLBC). *03 Disable LEC (per call) Dial “*03” +” number”. No dial tone is played in the middle. *16 Enable SRTP *17 Disable SRTP *30 Block Caller ID (for all subsequent calls) *31 Send Caller ID (for all subsequent calls) *47 Direct IP Calling.
*90 *91 *92 *93 Busy Call Forward: Dial “*90” and then the forwarding number followed by “#”. Wait for dial tone then hang up. Cancel Busy Call Forward. To cancel “Busy Call Forward”, dial “*91”, wait for dial tone, then hang up. Delayed Call Forward. Dial “*92” and then the forwarding number followed by “#”. Wait for dial tone then hang up. Cancel Delayed Call Forward.
CALL OPERATIONS Placing a Phone Call To make the outgoing calls using your HT812/HT814 1. Pick up the handset of the connected phone. 2. Dial the number directly and wait for 4 seconds (Default “No Key Entry Timeout”); or 3. Dial the number directly and press # (Use # as dial key” must be configured in web configuration). Examples: 1. Dial an extension directly on the same proxy, (e.g. 1008), and then press the # or wait for 4 seconds. 2. Dial an outside number (e.g.
Examples of Direct IP Calls: a) If the target IP address is 192.168.0.160, the dialing convention is *47 or Voice Prompt with option 47, then 192*168*0*160, followed by pressing the “#” key if it is configured as a send key or wait 4 seconds. In this case, the default destination port 5060 is used if no port is specified b) If the target IP address/port is 192.168.1.
2. Phone A dials the phone C’s number followed by # (or wait for 4 seconds). 3. If phone C answers the call, phones A and C are in conversation. Then A can hang up to complete transfer. 4. If phone C does not answer the call, phone A can press “flash” to resume call with phone B. Note: When attended transfer fails and A hangs up, the HT812/HT814 will ring back user A to remind A that B is still on the call. A can pick up the phone to resume conversation with B.
A stutter tone will be played at first few seconds followed by dial tone when picking up the handset. Note: New VM messages can be also indicated by LED blink, screen display, etc… if they are supported on connected analog phones. Accessing VM To retrieve the new voice mail messages received, please refer to following steps: 1. Pick up the handset of the connected phone (stutter tone will be played). 2.
NAT SETTINGS If you plan to keep the HT812/HT814 within a private network behind a firewall, we recommend using STUN Server. The following three settings are useful in the STUN Server scenario: 1. STUN Server (under advanced settings webpage) Enter a STUN server IP (or FQDN) that you may have or look up a free public STUN Server on the internet and enter it on this field. If using Public IP, keep this field blank. 2.
DTMF Methods The HT812/HT814 support the following DTMF mode: • DTMF in-audio • DTMF via RTP (RFC2833) • DTMF via SIP INFO Set priority of DTMF methods according to your preference. This setting should be based on your server DTMF setting. Preferred Vocoder (Codec) The HT812/HT814 support following voice codecs. On Profile pages, choose the order of your favorite codecs: • PCMU/A (or G711µ/a) • G729 A/B • G723.1 • G726 • iLBC • OPUS • G722 HT812/HT814 User Guide Version 1.0.11.
UPGRADING AND PROVISIONING The HT812/HT814 can be upgraded via FTP/FTPS/TFTP/HTTP/HTTPS by configuring the URL/IP Address for the FTP/FTPS/TFTP/HTTP/HTTPS server and selecting a download method. Configure a valid URL for TFTP or FTP/FTPS or HTTP/HTTPS (default is HTTPS); the server name can be FQDN or IP address. Examples of valid URLs: firmware.grandstream.com fw.ipvideotalk.com/gs Firmware Upgrade procedure Please follow below steps in order to upgrade the firmware version of your HT812/HT814: 1.
Upgrading via Local Directory 1. Download the firmware file from Grandstream web site 2. Unzip it and copy the file in to a folder in your PC 3. From the HT812/HT814 web interface (Advanced Settings page) you can browse your hard drive and select the folder you previously saved the file (HT81xfw.bin) 4. Click “Upload Firmware” and wait few minutes until the new program is loaded. Note: Always check the status page to see that the program version has changed.
device will only issue firmware upgrade request if there are changes in the firmware Prefix or Postfix. Managing Firmware and Configuration File Download When “Automatic Upgrade” is set “Yes, every” the auto check will be done in the minute specified in this field. If set to “daily at hour (0-23)”, Service Provider can use P193 (Auto Check Interval) to have the devices do a daily check at the hour set in this field with either Firmware Server or Config Server.
RESTORE FACTORY DEFAULT SETTINGS Warning: Restoring the Factory Default Settings will delete all configuration information on the phone. Please backup or print all the settings before you restore to the factory default settings. Grandstream is not responsible for restoring lost parameters and cannot connect your device to your VoIP service provider.
D 33 (press the “3” key twice, “D” will show on the LCD) E 333 F 3333 For example: if the MAC address is 000b8200e395, it should be keyed in as “0002228200333395” HT812/HT814 User Guide Version 1.0.11.
EXPERIENCING HT812/HT814 Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs and User and Developer Forum for answers to your general questions. If you have purchased our products through a Grandstream Certified Partner or Reseller, please contact them directly for immediate support.
