User Guide

ManualsBrandsGrandstream ManualsOffice ElectronicsGrandstream GS-GXP2170 VoIP Phone & Device

Grandstream Networks, Inc.

GXP2130/GXP2140/GXP2160/GXP2170/GXP2135

Enterprise IP Phones

User Guide

Summary of content (85 pages)

PAGE 1
Grandstream Networks, Inc.
PAGE 2
COPYRIGHT ©2017 Grandstream Networks, Inc. http://www.grandstream.com All rights reserved. Information in this document is subject to change without notice. Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted. The latest electronic version of this guide is available for download here: http://www.grandstream.
PAGE 3
GNU GPL INFORMATION GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license. Grandstream GNU GPL related source code can be downloaded from Grandstream web site from: http://www.grandstream.com/sites/default/files/Resources/gxp_gpl_color.tar.gz GXP21XX User Guide Version 1.
PAGE 4
Table of Content GNU GPL INFORMATION .............................................................................................. 2 DOCUMENT PURPOSE ............................................................................................... 10 GUI INTERFACE EXAMPLES ...................................................................................... 11 CHANGE LOG .............................................................................................................. 12 Firmware Version 1.0.9.
PAGE 5
Connecting Your Phone ....................................................................................................................... 25 GXP2200EXT Module .......................................................................................................................... 26 Safety Compliances ............................................................................................................................. 28 Warranty...................................................................
PAGE 6
Call Waiting/Call Hold ................................................................................................................... 60 Mute .............................................................................................................................................. 61 Call Transfer ................................................................................................................................. 61 VPK Paging Support inside Call Screen...................................
PAGE 7
Restore to factory using hard keys ...................................................................................................... 83 Restore to factory using LCD menu..................................................................................................... 83 EXPERIENCING GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 ......................... 84 GXP21XX User Guide Version 1.0.9.
PAGE 8
Table of Tables Table 1: GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 Features in A Glance ................................. 16 Table 2: GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 Comparison Guide ..................................... 17 Table 3: GXP2130 Technical Specifications ................................................................................................ 18 Table 4: GXP2140 Technical Specifications ................................................................................................
PAGE 9
Table of Figures Figure 1: GXP2140/GXP2170 Back View with GXP2200EXT .................................................................... 27 Figure 2: GXP2130 Idle Screen .................................................................................................................. 29 Figure 3: GXP2140 Idle Screen .................................................................................................................. 29 Figure 4: GXP2160 Idle Screen .............................................
PAGE 10
Figure 39: Dynamic Attended Transfer ....................................................................................................... 62 Figure 40: Static Attended Transfer ............................................................................................................ 62 Figure 41: Transfer Action Page ................................................................................................................. 63 Figure 42: Conference Action Page .....................................
PAGE 11
DOCUMENT PURPOSE This document describes how to configure GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 features via phone’s LCD menu and Web GUI menu. The intended audiences of this document are phone administrators. To learn the basic functions of GXP2130/GXP2140/GXP2160/GXP2170/GXP2135, please visit http://www.grandstream.com/support to download the latest “GXP2130 / GXP2140 / GXP2160 / GXP2170/ GXP2135 End User Guide”.
PAGE 12
GUI INTERFACE EXAMPLES http://www.grandstream.com/sites/default/files/Resources/gxp21xx_web_gui.zip 1. Screenshot of Login Page 2. Screenshots of Status Pages 3. Screenshots of Accounts Pages 4. Screenshots of Settings Pages 5. Screenshots of Network Pages 6. Screenshots of Maintenance Pages 7. Screenshots of Phonebook Pages GXP21XX User Guide Version 1.0.9.
PAGE 13
CHANGE LOG This section documents significant changes from previous versions of user manuals for GXP2130/GXP2140/GXP2160/GXP2170/GXP2135. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware Version 1.0.9.26 • No major changes. Firmware Version 1.0.9.
PAGE 14
Firmware Version 1.0.8.
PAGE 15
• Added Capability to allow DIAL softkey to dial the selected predictive dialing number under dialing state. • Added pre-Dialing search to include Broadsoft directories [Predictive Dialing Search including Broadsoft Directories]. • Added search feature on Broadsoft directories [Search in Broadsoft Directories]. Firmware Version 1.0.7.25 • Added support to stop Screensaver when VPK is active. • Improve Auto-provision for Vonage server. • Change default Dial Plan to { x+ | \+x+ | *x+ | *xx*x+ }.
PAGE 16
WELCOME Thank you for purchasing Grandstream GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 Enterprise IP Phone. GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 is a state-of-the-art enterprise grade IP phone. GXP2170 features 12 dual-color line keys (can be digitally programmed as up to 48 provisionable BLF/fastdial keys). GXP2135 features 8 dual-color line keys (can be programmed as up to 32 provisionable BLF/fast-dial keys). GXP2140/GXP2160/GXP2170 features 4.
PAGE 17
PRODUCT OVERVIEW Feature Highlights The following tables contain the major features of GXP21xx. Table 1: GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 Features in A Glance GXP2130 GXP2140 GXP2160  3 lines  2.8 inch (320x240) TFT color LCD  4 programmable softkeys  Bluetooth V2.1 (GXP2130v2 only)  8 programmable Multi-Purpose Keys  4-way conference  4 lines  4.3 inch (480x272) TFT color LCD  5 programmable softkeys  Bluetooth V2.
PAGE 18
 8 dual-color line keys that can be digitally programmed as up to 32 provisionable BLF/fast-dial keys GXP2135  2.8 inch (320x240) TFT color LCD  4 programmable softkeys  Bluetooth V2.
PAGE 19
GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 Technical Specifications The following table resumes all the technical specifications including the protocols / standards supported, voice codecs, telephony features, languages and upgrade/provisioning settings for the GXP21xx series. Table 3: GXP2130 Technical Specifications SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A Protocols/Standards record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE, LLDP, LDAP, TR-069, 802.
PAGE 20
Upgrade/Provisioning Firmware upgrade via TFTP/HTTP/HTTPS, mass provisioning using TR-069 or encrypted XML configuration file Power & Green Universal power adapter included: Input:100-240 VAC; Output: +12VDC, 0.5A; Energy Efficiency Integrated Power-over-Ethernet (802.3af) Dimension: 193mm (W) x 211mm (L) x 84.5 mm (H) Physical Unit weight: 0.78kg Package weight: 1.
PAGE 21
Yes, can power up to 4 GXP2200EXT modules which features a 128x384 graphic Extension Module LCD, 20 quick-dial/BLF keys which dual-color LED, 2 navigation keys, and less than 1.2W power consumption per unit. Base Stand Yes, allow 2 angle positions Wall Mountable Yes QoS Layer 2 (808.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS User and administrator Security level passwords, MD5 and MD5-sess based authentication, AES based secure configuration file, SRTP, TLS, 802.
PAGE 22
Voice Codec Auxiliary Ports Support for G.729A/B, G.711µ/a-law, G.726, G.
PAGE 23
Network Interfaces Dual switched auto-sensing 10/100/1000 Mbps Gigabit Ethernet ports with integrated PoE Graphic Display 4.3 inch (480x272) TFT color LCD Bluetooth Yes, Bluetooth V2.
PAGE 24
Dimension: 228mm (W) x 206mm (L) x 46.5mm (H). Physical Unit weight: 0.98kg Package weight: 1.
PAGE 25
User Security and administrator level passwords, MD5 and MD5-sess based authentication, AES based secure configuration file, SRTP, TLS, 802.
PAGE 26
INSTALLATION Equipment Packaging Table 8: GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 Equipment Packaging Main Case Yes 1 Handset Yes 1 Phone Cord Yes 1 Power Adaptor Yes 1 Ethernet Cable Yes 1 Phone Stand Yes 1 Wall Mount Yes 1 Quick Start Guide Yes 1 Connecting Your Phone Table 9: GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 Connectors Handset Port RJ9 handset connector port Headset Port RJ9 headset connector port (supporting EHS with Plantronics headset) USB Port USB port connecting
PAGE 27
GXP2200EXT Module The GXP2140/GXP2170 is expandable with GXP2200EXT modules. GXP2140/GXP2170 supports up to 4 extension modules, adding 160 fully programmable phone extensions to the phone.
PAGE 28
Figure 1: GXP2140/GXP2170 Back View with GXP2200EXT The GXP2200EXT board can be configured via the web GUI of the GXP2140/GXP2170 connected. After successfully configured, press Left or Right button on the GXP2200EXT board and users could browse all the MPK's status in different pages. For more information on installing, connecting and configuring the GXP2200EXT board with GXP2140/GXP2170, please refer to the GXP2200EXT board user manual: http://www.grandstream.com/support GXP21XX User Guide Version 1.0.
PAGE 29
Safety Compliances The GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 phone complies with FCC/CE and various safety standards. The GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 power adapter is compliant with the UL standard. Use the universal power adapter provided with the GXP2130 / GXP2140 / GXP2160 / GXP2170/GXP2135 package only. The manufacturer’s warranty does not cover damages to the phone caused by unsupported power adapters.
PAGE 30
GETTING STARTED Idle Screen GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 screen displays differently depending on whether the phone is idle or in use (active). The following figures show the idle screen of GXP2130/GXP2140/GXP2160/GXP2170/GXP2135. Figure 2: GXP2130 Idle Screen Figure 3: GXP2140 Idle Screen GXP21XX User Guide Version 1.0.9.
PAGE 31
Figure 4: GXP2160 Idle Screen Figure 5: GXP2170 Idle Screen GXP21XX User Guide Version 1.0.9.
PAGE 32
Figure 6: GXP2135 Idle Screen The following table describes the items displayed on GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 idle screen. Table 11: LCD Display Definitions Displays the current date and time. It can be synchronized with Internet time servers.
PAGE 33
• ForwardAll Unconditionally forwards the phone line (account 1) to another phone. • Redial Redials the last dialed number when there is existed dialed call log. Note: If GMI application is used on GXP2130 / GXP2140 / GXP2160 / GXP2170 / GXP2135, the softkey for GMI application will show up in the default idle screen as configured. (GMI application is pending.) The softkeys are context sensitive and will change depending on the call status of the phone. Here are the main softkeys in call screen.
PAGE 34
Features: On UCM, users need to enable “Keep-alive” option for the registered account. • Features When enabled, Do Not Disturb, Call Forwarding and other call features can be used via the local feature codes on the phone. Otherwise, the provisioned feature codes from the server will be used. User configured feature codes will be used only if server provisioned feature codes are not provided.
PAGE 35
Microphone MUTE Status. OFF - No muted ON - Muted Bluetooth Status. (GXP2130v2/GX2140/GXP2160/GXP2170/GXP2135) OFF - Bluetooth icon disappears ON - Bluetooth icon appears Paired – Bluetooth icon turns bright USB Status. (GX2140/GXP2160/GXP2170) OFF - No USB connection ON - USB connected Incoming Call. The current call is an incoming call Outgoing Call. The current call is an outgoing call Call on Hold. OFF - No call on hold ON – Call on hold Call Connect. OFF - No call ON - Call connected Call Conference.
PAGE 36
Speaker Volume Down Call screen icon. Speaker volume is decreasing Handset Volume Up Call screen icon. Handset volume is increasing Handset Volume Down Call screen icon. Handset volume is decreasing Ringtone Volume Down Call screen icon. The volume of ringtone is decreasing Ringtone Volume Up Call screen icon. The volume of ringtone is increasing Ringtone Volume Up Call screen icon. The volume of ringtone is increasing Ringtone Volume Down Call screen icon.
PAGE 37
Using the Keypad Figure 8: GXP2130 Keyboard Figure 9: GXP2140 Keyboard Figure 10: GXP2160 Keyboard GXP21XX User Guide Version 1.0.9.
PAGE 38
Figure 11: GXP2170 Keyboard Figure 12: GXP2135 Keyboard Table 13: GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 Keypad Buttons Contacts. Press to view and edit contact information. Hold. Press to put call on hold or resume the call. Mute. Press to mute or unmute the call. Headset. Press to switch to headset mode. Message. Press to view voicemail messages. Transfer. Press to transfer call. GXP21XX User Guide Version 1.0.9.
PAGE 39
Conference. Press to conference call. Speaker. Send/Redial. Volume. Up Navigation key. In idle screen, press to see the IP. Making Phone Calls Handset, Speaker and Headset Mode The GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 allows users to switch among handset, speaker or headset when making calls. Press the Hook Switch to switch to handset; press the Headset button to switch to headset; or press the Speaker button to switch to speaker.
PAGE 40
➢ Take handset off hook; or Press Speaker button; or Press Headset button with headset plugged in; or Press an available LINE key to activate speaker; • ➢ You shall hear dial tone after off hook; ➢ Enter the number; ➢ Press SEND, * or # keys to dial out. Predictive dialing. When dialing numbers, based on the entered digit or digits, the phone will predict and list the candidates of target number.
PAGE 41
• Call Return. Dial the last answered call. ➢ Go to phone's Web GUISettingsProgrammable Keys, configure the Line Key's Key Mode as Call Return. Select the account to dial from, no Name or User ID must be set on for Call Return; ➢ • Off hook the phone, or directly press the Call Return key to dial out. Via Paging/Intercom.
PAGE 42
To make a direct IP call, please follow the steps below: • When phone is at idle state, press any number key or * key to bring up “Onhook Dialing” page; • Press round menu key or "DirectIP" softkey; • Input the target IP address (Please see example below); • Press "OK" softkey to dial. For example: If the target IP address is 192.168.1.60 and the port is 5062 (i.e., 192.168.1.60:5062), input the following: 192*168*1*60#5062. The * key represents the dot (.), the # key represents colon (:).
PAGE 43
Figure 13: VPK Page Click on “Edit VPK” for the line (fixed VPK) you would like to configure. A new window will pop up for VPK configuration. Users can configure Mode, Account, Description and Value for the VPK. Up to 20 mode options can be selected for the VPK. Once done, press “Save” on this window and press “Save VPK” on the bottom of the Virtual Multi-Purpose Keys page again to apply the change. Figure 14: Edit VPK - Fixed VPK GXP21XX User Guide Version 1.0.9.
PAGE 44
If users would like to configure more VPKs than the ones displayed on the page, the users can click on “Add VPK” to configure dynamic VPK. The dynamic VPK supports up to 17 mode options. Figure 15: Edit VPK - Dynamic VPK Please note: 1. Dynamic VPK does not support LINE and Shared LINE mode. These two mode options are only available for fixed VPKs. 2. Dynamic VPK does not support NONE mode. If users do not need this VPK, click on “Edit VPK” for it and select “Delete” to remove this VPK. 3.
PAGE 45
Eventlist BLF eventlistblf 13 speeddialaa 14 Dial DTMF dialdtmf 15 Voice Mail voicemail 16 Call Return callreturn 17 Transfer transfer 18 Call Park callpark 19 Intercom Intercom 20 LDAP search Ldap Search 21 Conference Conference 22 Multicast Paging Multicast paging 23 Record Record 24 Call Log Call log 25 Monitored Call Park Monitoredcp 26 Menu Menu 27 XML Application Xmlapp 28 Information Information 29 Message message 30 Speed Dial via Active Account
PAGE 46
The following figures show page 1 and page 2 of the VPKs on LCD. Pressing “RIGHT” arrow key or “Next” softkey will switch to the next page; pressing “LEFT” arrow key will switch back to the previous page. Figure 17: VPK - LCD Indication The users could also edit and add VPK from LCD. 1. To edit (fixed) VPK, press and hold the line key for about 4 seconds, a configuration window will pop up for the user to configure. 2.
PAGE 47
Unregistered + Voice Mail (No IM) OFF Registered + Voice Mail (No IM) OFF Unregistered + Call Forward All (No IM, No Voice Mail) Registered + Call Forward All (No IM, No Voice Mail) OFF OFF Unregistered + Call Forward Delay + Call Forward Busy OFF (No IM, No Voice Mail) Registered + Call Forward Delay + Call Forward Busy OFF (No IM, No Voice Mail) Unregistered + Call Forward Delay (No IM, No Voice Mail, No Call Forward OFF Busy) Registered + Call Forward Delay (No IM, No Voice Mail, No Call For
PAGE 48
Registered + Not support SCA Call-info header Registered + Not support SCA or SCA Failed OFF OFF Registered + Idle OFF Registered + Seized RED Registered + Processing Registered + Alert Registered + Hold by user Registered + Hold by the other party Registered + Connected Offline, Unknown Flashing GREEN Flashing RED Flashing GREEN Flashing RED GREEN OFF Terminated GREEN Proceeding RED BLF/ Eventlist BLF Ringing (Early) Watcher RED Flashing Trying Presence Flashing GREEN Confirmed RE
PAGE 49
GREEN Available Handsfree Unpair OFF Paired, but not connected OFF Connected OFF Account Unregistered OFF Account Registered OFF Speed Dial Speed Dial Via OFF Active Account Dial DTMF OFF Call Return OFF Account Unregistered OFF Account Registered OFF Account Unregistered OFF Account Registered OFF Account Unregistered OFF Account Registered OFF Transfer Call Park Intercom OFF LDAP Search GXP21XX User Guide Version 1.0.9.
PAGE 50
Multicast OFF Paging OFF Idle Record Flashing Recording Call Log OFF Menu OFF Account not registered Voice Mail Account Registered (No new voice mail) Account Registered (Have new voice mail) OFF OFF OFF Please note that no matter how each line is configured on the idle screen, all the lines in call screen will keep line or shared line displayed for the corresponding accounts.
PAGE 51
Figure 19: Making Call When the user is in VPK screen during a call, he/she can press softkey or corresponding line key to switch back to call screen. Predictive Dialing from Call History Functionality Phone search in call history entries, and if the entered digits match some call history entries, list of entries should be displayed with corresponding names.
PAGE 52
Figure 21: Predictive Dialing - Search Functionality Phone can predict possible contacts information from Broadsoft XSI directories when users dials a number. Users can select the predictive dialing number to dial out even complete number is not typed. Predictive numbers will be shown if Broadsoft XSI directory information is loaded after pressing the related number. GXP21XX User Guide Version 1.0.9.
PAGE 53
Figure 22: Predictive Dialing from BS XSI Directories Multiple Numbers and Other Info for One Contact in Phonebook Functionality User can add Phone type in phonebook.xml to add other phone type besides existing “Work”,”Home” and “Cell”. Here is an example for the phonebook.
PAGE 54
0 2222 0 3333 0 1 department job title company On the display of the contact on LCD of the phone will shows as follows: Figure 23: Local Phonebook - Contact Information User can also inpu
PAGE 55
Search a String using Quick Search The quick search feature allows users to be able to search parts and strings of the entries and get the search result from it.
PAGE 56
Figure 27: Exact Search Mode Search in Broadsoft Directories Functionality User can search from the Broadsoft directories when the user input the search content in the search form. Figure 28: Search in Broadsoft Directories The matching list will show as follows: Figure 29: Search in Broadsoft Directories – Matching List GXP21XX User Guide Version 1.0.9.
PAGE 57
Sort Broadsoft Phonebook by Last/First Name Users can either search in Broadsoft phonebook by first / last name, phone number or extension number. Figure 30: Sort Broadsoft Phonebook Entries Filter Characters from Dialed Numbers After downloading phonebook, when dialing a number from the contacts, the number may include special characters such as “,”, “- “, or space in between numbers.
PAGE 58
Figure 32: Call with Filtered Characters Show/Hide Label Support Labels shown on the side of the LCD screen take space and in some cases narrow information displayed on the screen, using the “Show/Hide Label” users can hide the entire label to free up more space on the screen to see more display of either phone numbers or names.
PAGE 59
Figure 34: Predictive Dialing Hide Profile Picture When the contact picture is not set, the GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 will remove the picture from the LCD screen to leave more space for the number and name displayed. Figure 35: Hide Profile Picture Answering Phone Calls Receiving Calls • Single incoming call. Phone rings with selected ring tone. The corresponding LINE key will flash in red.
PAGE 60
Call Screen Improvement If a text contains more than one line, it will slide from right to left in order to display the full information without being cut, as shown on the figure below.
PAGE 61
Figure 37: Black/White List Or users can add a contact to “Blacklist” or “Whitelist” from the phone LCD under “Menu > Contact > Local Phonebook” as shown below. Figure 38: Black/White List Call Waiting/Call Hold • Call Waiting: This feature allows users to receive calls while they are already engaged on an ongoing conversation, in such a case the phone will start ringing OR a call waiting tone will be played if enabled from the web GUI under “Call Features” menu.
PAGE 62
Mute During an active call, press the MUTE button to mute/unmute the microphone. The LCD will show the Mute icon on the top of screen, when the call is muted. Call Transfer GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 supports Blind Transfer, Attended Transfer and AutoAttended Transfer. This feature can be disabled from the web GUI menu under “Settings  Call features  Disable Transfer”. • • Blind Transfer.
PAGE 63
Figure 39: Dynamic Attended Transfer Figure 40: Static Attended Transfer - Call Transfer - Target Selection Using the target selection feature, users can realize the following function: 1) Add a new softkey "Target" under transfer/conference action page. 2) When click on the softkey, it will take user to a target selection page in which user can choose other possible transfer/conference targets (e.g.
PAGE 64
Figure 41: Transfer Action Page Figure 42: Conference Action Page When clicking on the softkey, it will take user to a target selection page in which user can choose other possible transfer/conference targets. b) Under target selection page screen Target selection page provides a list of possible transfer/conference targets. Figure 43: Target Source Page User can use up/down key to select target from list and use menu key or “Select” softkey to choose the target.
PAGE 65
Figure 44: Call History Page By selecting “Smart VPK Target”, a list of available VPK for transfer/conference will be shown as bellow. User can use up/down key or “select” softkey to choose item to use. Available VPK contains VPK with mode as below: • Speed Dial (current account) • Speed Dial via Active Account (any account) • BLF or Eventlist BLF (current account) • Presence (current account) Specially, for BLF/Eventlist BLF/Presence, an icon with status will be shown on the left side of the item.
PAGE 66
Figure 46: List of Available Lines Page - Transfer from Information Using the transfer from information, users can see who transferred the call to them. Example shows below: Figure 47: Transfer from Information While Ringing and During Incoming Call VPK Paging Support inside Call Screen Users can use their VPK mode preconfigured with while in call screen. Such as Speed Dial, BLF, dial DTMF…, as shown in the figure below. Figure 48: VPK Paging GXP21XX User Guide Version 1.0.9.
PAGE 67
Outbound Notification The GXP2130/GXP2140/GXP2160/GXP2135/GXP2170 allows users to align the outbound notification with the call log change if the same account is registered in multiple phones.
PAGE 68
Figure 51: Account Mode For example, with line mode, when the line is in use, by pressing the VPK, nothing is going to happen. In Account Mode, when the line is in use, by pressing the VPK, a new line will be initiated. Note: In “account mode”, the phone adds the “NewCall” softkey and the user is able to make a second call directly using this softkey whether available or on hold.
PAGE 69
• Cancel Conference. ➢ If after pressing the CONF key, the user decides not to conference, press Cancel softkey or the current active LINE key (LED in solid green); ➢ • This will resume the 2-way conversation with the current line. Split and Re-conference. ➢ During the conference, press HOLD key.
PAGE 70
Note: • The party that starts the conference call must remain in the conference for its entire duration, you can put the party on mute but it must remain in the conversation. In addition, this is not applicable when the feature "Transfer on Conference Hang-up" is turned on. • The option "Disable Conference" must be set to "No" to establish conference. Conference Event Indicator (CEI) • Regular Conference Room ➢ If CEI is detected, there will be a new tab called “CEI” next to “INFO”.
PAGE 71
• Conference Room with User Invite Enabled ➢ If “Enable User Invite” is checked for a conference room, ALL users will have the ability to invite other users or bridge other conference rooms. ➢ The “ConfRoom” softkey will have a secondary action called “ConfMenu”. Please hold softkey for a few seconds to use. A bottom line under the softkey name will usually indicate if a secondary action is available. Figure 55: ConfRoom Softkey ➢ The “ConfMenu” softkey will also be display in the conference room.
PAGE 72
Figure 57: Conference Menu • Conference Room as an Admin ➢ As an admin in a conference room, the admin may choose to kick and mute/unmute all users that is not another conference room or him/her-self. An admin will also have more options in the conference menu page such as lock/unlock. • New Display Information With UCM running firmware version 1.0.13.14 and beyond, new display information besides a user joining and leaving a conference room can now be displayed.
PAGE 73
➢ Conference Bridge Figure 59: Conference Bridge ➢ Conference Unbridge Figure 60: Conference Unbridge ➢ MCB Identification Figure 61: Conference - MCB Identification GXP21XX User Guide Version 1.0.9.
PAGE 74
Voice Messages (Message Waiting Indicator) A blinking red MWI (Message Waiting Indicator) on the top right corner of the phone indicates a message is waiting. Meanwhile, a message box symbol will show in the front of the specific account. Dial into the voicemail box to retrieve the message by entering the voice mail number of the server or pressing the Voicemail button (Voice Mail User ID must be properly configured as the voice mail number under Web GUIAccount XGeneral Settings.
PAGE 75
Figure 62: Disabled Call Forward When the feature is enabled, the phone’s LCD screen will show the following figure. Figure 63: Enable Call Forward Missed Calls Indication When users miss a call, the GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 will show the notification on the LCD screen as shown below. Figure 64: Missed Calls GXP21XX User Guide Version 1.0.9.
PAGE 76
Dial Plan The GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 supports alphanumeric characters in dial plan. Two cases can be set to handle alphanumeric characters in the dial plan. • Capital X can be used to represent digits from 0-9, and letters a-z / A-Z. For instance, if the following pattern is set on the dial plan {X123}, this mean that any string that start with a letter/digit followed by 123 will pass the dial plan check (F123, a123, 5123,). • “\” character can be used to indicate a specific letter.
PAGE 77
Call Features The GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 supports traditional and advanced telephony features including caller ID, caller ID with caller Name, call forward etc. Table 16: Call Features Block Caller ID (for all subsequent calls) *30 • Off hook the phone; • Dial *30. Send Caller ID (for all subsequent calls) *31 • Off hook the phone; • Dial *31. Disable Call Waiting *50 • Off hook the phone; • Dial *50. Enable Call Waiting *51 • Off hook the phone; • Dial *51.
PAGE 78
Unconditional Call Forward. To set up unconditional call forward: *72 • Off hook the phone; • Dial *72 and then enter the number to forward the call; • Press OK softkey or SEND key. Cancel Unconditional Call Forward. To cancel the unconditional call forward: *73 • Off hook the phone; • Dial *73; • Hang up the call. Busy Call Forward. To set up busy call forward: *90 • Off hook the phone; • Dial *90 and then enter the number to forward the call; • Press OK softkey or SEND key.
PAGE 79
Diagnosis Users could access factory functions menu in order to diagnosis the phone’s hardware/software. To do so please access to LDC menu under “SystemFactory Functions” or use the shortcut by pressing at the same time the Hold Key and the Up-arrow key. Figure 67: Factory Functions These tools can be used to check the hardware and software status of the phone like verifying the LED, keypad buttons, LCD and certificates verification …etc.
PAGE 80
Figure 69: Weather Update Settings Instant Messages The GXP2130/2140/2160/2170/2135 allows users to send instant messages not only through the phone but also from the Web GUI, this can be done by clicking on the top left of the webGUI, the following figure will show up to send messages to the specified number.
PAGE 81
CONNECTING TO DEVICES The GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 supports EHS headset (Plantronics). GXP2140/2160 /GXP2170 is also capable to connect to USB and Bluetooth devices. EHS Headset The GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 supports normal RJ11 headset and Plantronics EHS headset. To use Plantronics EHS headset, go to the GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 web GUISettingsAudio Control: Headset Type. Select "Plantronics EHS" and reboot the phone to take effect. 1.
PAGE 82
Figure 71: Entering PIN Code - If the phone generated the pairing PIN, it will be displayed on the LCD, the users need to input this PIN on the Bluetooth device to finish paring. Figure 72: Entering PIN Code 2 GXP2130v1 does not support Bluetooth, only GXP2130v2 supports Bluetooth on the phone, you could differentiate by P/N as well as by FCC ID. For more details on Bluetooth features, please refer to: http://www.grandstream.
PAGE 83
CONNECTING GXP21XX TO GDS3710 DOOR SYSTEM The GXP21xx offers a powerful integration with GDS3710 Door System and allows users to remotely open the door, initiate call to the GDS3710 and get real time audio/video stream. The GXP21xx can be connected with the GDS3710 in two different ways, either using peering mode (without a SIP server) or through a SIP server. Figure 73: GDS3710 Video Stream and Open Door Softkey For more details, refer to http://www.grandstream.
PAGE 84
RESTORE FACTORY DEFAULT SETTINGS Warning: Restoring the Factory Default Settings will delete all configuration information on the phone. Please backup or print all the settings before you restore to the factory default settings. Grandstream is not responsible for restoring lost parameters and cannot connect your device to your VoIP service provider. There are two methods to perform factory reset on GXP21XX IP phone series which are described below.
PAGE 85
EXPERIENCING GXP2130/GXP2140/GXP2160/GXP2170/GXP2135 Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs and User and Developer Forum for answers to your general questions. If you have purchased our products through a Grandstream Certified Partner or Reseller, please contact them directly for immediate support.