User's Manual

Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 169 of 192
CDR
A Call Detail Record (CDR) is a data record produced by telephone exchange activities or other
telecommunications equipment documenting the details of a phone call that passed through the PBX. The
CDR is composed of the following data fields on the UCM6510.
 Start Time. Format: 2013-03-27 16:47:03.
 Call From. Format: "John Doe"<6012>.
 Call To. Format: 6005.
 Call Time. Format: 0:00:10.
 Talk Time. Format: 0:00:10
 Status. Format: NO ANSWER, BUSY, ANSWERED, or FAILED.
 Options. Voice record playing/downloading/deleting.
Users could filter the call report by specifying the date range and criteria, depending on how the users
would like to include the logs to the report. Then click on "View Report" button to display the generated
report.
Figure 83: CDR Filter
Table 64: CDR Filter Criteria
Inbound calls
Inbound calls are calls originated from a non-internal source (like a VoIP trunk) and
sent to an internal extension.
Outbound calls
Outbound calls are calls sent to a non-internal source (like a VoIP trunk) from an
internal extension.
Internal calls
Internal calls are calls from one internal extension to another extension, which are
not sent over a trunk.
External calls
External calls are calls sent from one trunk to another trunk, which are not sent to