User's Manual

Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 160 of 192
 Click on one of the tabs to display the corresponding extensions
accordingly.
 Click on [ + ] to expand the status detail table.
 Click on [ - ] to hide the status detail table.
QUEUES
Users could see all the configured call queue status in this section. The following figure shows the call
queue 6500 being in used.
Figure 71: Queue Status
The current call status (caller ID, duration), agent status, service level, calls summary
(completed/abandoned) are shown for the call queue. The agent status is defined as below.
Table 59: Agent Status
The agent is available/idle.
The agent is ringing.
The agent is talking/busy.
The agent has been logged out.
On the UCM6510, Service Level is defined as the percentage of high-quality calls over all calls in the call
queue, where high-quality call means calls answered within 10 seconds.
Other operations are also available in queue status section:
 Click on "Queues", the web page will redirect to call queue configuration page which can also be
accessed via web GUI->PBX->Call Features->Call Queue.
 Click on to refresh the call queue status.
 Click on [ + ] to expand the call queue detail.
 Click on [ - ] to hide the call queue detail.