User's Manual

Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 122 of 192
Report Hold Time
If enabled, the UCM6510 will report (to the agent) the duration of time of
the call before the caller is connected to the agent. The default setting is
"No".
Wait Time
If enabled, users will be disconnected after the configured number of
seconds. The default setting is "No".
Note:
It is recommended to configure "Wait Time" longer than the "Wrapup
Time".
Agents
Select the available users to be the static agents in the call queue.
Choose from the available users on the left to the static agents list on the
right. Click on to arrange the order.
 Click on to delete the call queue.
 Click on "Agent Login Settings" to configure Agent Login Extension Postfix and Agent Logout
Extension Postfix. Once configured, users could log in the call queue as dynamic agent.
Figure 50: Agent Login Settings
For example, if the call queue extension is 6500, Agent Login Extension Postfix is * and Agent Logout
Extension Postfix is **, users could dial 6500* to login to the call queue as dynamic agent and dial
6500** to logout from the call queue. Dynamic agent doesn't need to be listed as static agent and can
log in/log out at any time.
 Call queue feature code "Agent Pause" and "Agent Unpause" can be configured under web
GUI->PBX->Internal Options->Feature Codes. The default feature code is *83 for "Agent Pause"
and *84 for "Agent Unpause".