User's Manual

Firmware Version 1.0.0.5
UCM6510 IP PBX User Manual
Page 121 of 192
The default setting is "Ring All".
Music On Hold
Select the Music On Hold class for the call queue.
Note:
Music On Hold classes can be managed from web GUI-> PBX->Internal
Options->Music On Hold.
Leave When Empty
Configure whether the callers will be disconnected from the queue or not
if the queue has no agent anymore. The default setting is "Strict".
 Yes
Callers will be disconnected from the queue if all agents are paused
or invalid.
 No
Never disconnect the callers from the queue when the queue is
empty.
 Strict
Callers will be disconnected from the queue if all agents are paused,
invalid or unavailable.
Dial in Empty Queue
Configure whether the callers can dial into a call queue if the queue has
no agent. The default setting is "No".
 Yes
Callers can always dial into a call queue.
 No
Callers cannot dial into a queue if all agents are paused or invalid.
 Strict
Callers cannot dial into a queue if the agents are paused, invalid or
unavailable.
Dynamic Login Password
If enabled, the configured PIN number is required for dynamic agent to
log in. The default setting is disabled.
Ring Time Out
Configure the number of seconds an agent will ring before the call goes
to the next agent. The default setting is 15 seconds.
Wrapup Time
Configure the number of seconds before a new call can ring the queue
after the last call on the agent is completed. If set to 0, there will be no
delay between calls to the queue. The default setting is 15 seconds.
Max Queue Length
Configure the maximum number of calls to be queued at once. This
number does not include calls that have been connected with agents. It
only includes calls not connected yet. The default setting is 0, which
means unlimited. When the maximum value is reached, the caller will be
treated with busy tone followed by the next calling rule after attempting
to enter the queue.