User's Manual
Firmware Version 1.0.0.5 
UCM6510 IP PBX User Manual 
Page 121 of 192 
The default setting is "Ring All". 
Music On Hold 
Select the Music On Hold class for the call queue. 
Note: 
Music On Hold classes can be managed from web GUI-> PBX->Internal 
Options->Music On Hold. 
Leave When Empty 
Configure whether the callers will be disconnected from the queue or not 
if the queue has no agent anymore. The default setting is "Strict". 
  Yes 
Callers will be disconnected from the queue if all agents are paused 
or invalid. 
  No 
Never  disconnect  the  callers  from  the  queue  when  the  queue  is 
empty. 
  Strict 
Callers will be disconnected from the queue if all agents are paused, 
invalid or unavailable. 
Dial in Empty Queue 
Configure whether the callers can dial into a call queue if the queue has 
no agent. The default setting is "No". 
  Yes 
Callers can always dial into a call queue. 
  No 
Callers cannot dial into a queue if all agents are paused or invalid. 
  Strict 
Callers cannot dial into a queue if the agents are paused, invalid or 
unavailable. 
Dynamic Login Password 
If enabled, the configured PIN number is required for dynamic agent to 
log in. The default setting is disabled. 
Ring Time Out 
Configure the number of seconds an agent will ring before the call goes 
to the next agent. The default setting is 15 seconds. 
Wrapup Time 
Configure the number of seconds before a new call can ring the queue 
after the last call on the agent is completed. If set to 0, there will be no 
delay between calls to the queue. The default setting is 15 seconds. 
Max Queue Length 
Configure  the  maximum  number  of  calls  to  be  queued  at  once.  This 
number does not include calls that have been connected with agents. It 
only  includes  calls  not  connected  yet.  The  default  setting  is  0,  which 
means unlimited. When the maximum value is reached, the caller will be 
treated with busy tone followed by the next calling rule after attempting 
to enter the queue. 










