User's Manual Part 2

Firmware Version 1.0.0.1 UCM6200 Series IP PBX User Manual Page 214 of 320

after the last call on the agent is completed. If set to 0, there will be no

delay between calls to the queue. The default setting is 15 seconds.

Max Queue Length

Configure the maximum number of calls to be queued at once. This

number does not include calls that have been connected with agents. It

only includes calls not connected yet. The default setting is 0, which

means unlimited. When the maximum value is reached, the caller will be

treated with busy tone followed by the next calling rule after attempting to

enter the queue.

Report Hold Time

If enabled, the UCM6200 will report (to the agent) the duration of time of

the call before the caller is connected to the agent. The default setting is

"No".

Wait Time

If enabled, users will be disconnected after the configured number of

seconds. The default setting is "No".

Note:

It is recommended to configure "Wait Time" longer than the "Wrapup

Time".

Auto Record

If enabled, the calls on the call queue will be automatically recorded. The

recording files can be accessed in Queue Recordings under web

GUI->PBX->Call Features->Call Queue.

Enable Destination

If enabled, the incoming call for the call queue will be routed to the

destination configured in the next field if none of the agents answers the

call after ringing for a time of “Ring Timeout”.

Queue Timeout

Configure the global timeout (in seconds) of call queue. It must be bigger

than the value of ring timeout. The call in the queue will be transferred to

the failover destination directly if this time is exceeded.

Failover Destination

Configure the call destination for the call to be routed to if no agent in this

call queue answers the call.

Enable Feature Codes

Enable feature codes option for call queue. For example, *83 is used for

“Agent Pause”

Agents

Select the available users to be the static agents in the call queue.

Choose from the available users on the left to the static agents list on the

right. Click on to arrange the order.

 Click on

to delete the call queue.

 Click on "Agent Login Settings" to configure Agent Login Extension Postfix and Agent Logout

Extension Postfix. Once configured, users could log in the call queue as dynamic agent.