User's Manual Part 2

Firmware Version 1.0.0.1 UCM6200 Series IP PBX User Manual Page 213 of 320
 Least Recent
Ring the agent who has been called the least recently.
 Fewest Calls
Ring the agent with the fewest completed calls.
 Random
Ring a random agent.
 Round Robin
Ring the agents in Round Robin scheduling with memory.
The default setting is "Ring All".
Music On Hold
Select the Music On Hold class for the call queue.
Note:
Music On Hold classes can be managed from Web GUI-> PBX->Internal
Options->Music On Hold.
Leave When Empty
Configure whether the callers will be disconnected from the queue or not
if the queue has no agent anymore. The default setting is "Strict".
 Yes
Callers will be disconnected from the queue if all agents are paused
or invalid.
 No
Never disconnect the callers from the queue when the queue is
empty.
 Strict
Callers will be disconnected from the queue if all agents are paused,
invalid or unavailable.
Dial in Empty Queue
Configure whether the callers can dial into a call queue if the queue has
no agent. The default setting is "No".
 Yes
Callers can always dial into a call queue.
 No
Callers cannot dial into a queue if all agents are paused or invalid.
 Strict
Callers cannot dial into a queue if the agents are paused, invalid or
unavailable.
Dynamic Login Password
If enabled, the configured PIN number is required for dynamic agent to
log in. The default setting is disabled.
Ring Time Out
Configure the number of seconds an agent will ring before the call goes to
the next agent. The default setting is 15 seconds.
Wrapup Time Configure the number of seconds before a new call can ring the queue