User's Manual Part 2
Firmware Version 1.0.0.1 UCM6200 Series IP PBX User Manual Page 212 of 320
CALLQUEUE
The UCM6200 supports call queue by using static agents or dynamic agents. Call Queue system can
accept more calls than the available agents. Incoming calls will be held until next representative is
available in the system. This section describes the configuration of call queue under Web GUI->PBX->Call
Features->Call Queue.
CONFIGURECALLQUEUE
Call queue settings can be accessed via Web GUI->PBX->Call Features->Call Queue.
Figure 127: Call Queue
Click on "Create New Queue" to add call queue.
Click on
to edit the call queue. The call queue configuration parameters are listed in the table
below.
Table 68: Call Queue Configuration Parameters
Extension Configure the call queue extension.
Name Configure the call queue name to identify the call queue.
Strategy
Select the strategy for the call queue.
Ring All
Ring all available Agents simultaneously until one answers.
Linear
Ring agents in the specified order.