User's Manual Part 2
Firmware Version 1.0.0.1 UCM6200 Series IP PBX User Manual Page 191 of 320
allowed to go through.
Welcome Prompt
Select an audio file to play as the welcome prompt for the IVR. Click on
"Prompt" to add additional audio file under web GUI->Internal
Options->IVR Prompt.
Digit Timeout
Configure the timeout between digit entries. After the user enters a digit,
the user needs to enter the next digit within the timeout. If no digit is
detected within the timeout, the UCM6200 will consider the entries
complete. The default timeout is 3 seconds.
Response Timeout
After playing the prompts in the IVR, the UCM6200 will wait for the DTMF
entry within the timeout (in seconds). If no DTMF entry is detected within
the timeout, a timeout prompt will be played. The default setting is 10
seconds.
Response Timeout Prompt
Select the prompt message to be played when timeout occurs.
Invalid Prompt
Select the prompt message to be played when an invalid extension is
pressed.
Response Timeout Repeat
Loops
Configure the number of times to repeat the prompt if no DTMF input is
detected. When the loop ends, it will go to the timeout destination if
configured, or hang up. The default setting is 3.
Invalid Repeat Loops
Configure the number of times to repeat the prompt if the DTMF input is
invalid. When the loop ends, it will go to the invalid destination if
configured, or hang up. The default setting is 3.
Language
Select the voice prompt language to be used for this IVR. The default
setting is "Default" which is the selected voice prompt language under
web GUI->PBX->Internal Options->Language. The dropdown list
shows all the current available voice prompt languages on the UCM6200.
To add more languages in the list, please download voice prompt
package by selecting "Check Prompt List" under web
GUI->PBX->Internal Options->Language.
Key Pressing Events
Key Press Event:
Press 0
Press 1
Press 2
Press 3
Press 4
Press 5
Press 6
Press 7
Press 8
Select the event for each key pressing for 0-9, *, Timeout and Invalid. The
event options are:
Extension
Voicemail
Conference Rooms
Voicemail Group
IVR
Ring Group
Queues
Page Group