User's Manual Part 2

Firmware Version 1.0.0.1 UCM6200 Series IP PBX User Manual Page 317 of 320
Figure 203: Troubleshooting Analog Trunks
After capturing the trace, users can download it for basic analysis. Or you can contact Grandstream
Technical support in the following link for further assistance if the issue is not resolved.
http://www.grandstream.com/index.php/support
SERVICECHECK
Enable Service Check to periodically check UCM6200. Check Cycle is configurable in seconds and the
default setting is 60 sec. Check Times is the maximum number of failed checks before restart the
UCM6200. The default setting is 3. If there is no response from UCM6200 after 3 attempts (default) to
check, current status will be stored and the internal service in UCM6200 will be restarted.
Figure 204: Service Check
NETWORKSTATUS
In UCM6200 web UI->Maintenance->Troubleshooting->Network Status, the users can view active Internet
connections. This information can be used to troubleshoot connection issue between UCM6200 and other
services.