User's Manual Part 2

Firmware Version 1.0.0.1 UCM6200 Series IP PBX User Manual Page 285 of 320
Figure 165: Queue Status
The current call status (caller ID, duration), agent status, service level, calls summary
(completed/abandoned) are shown for the call queue. The agent status is defined as below.
Table 94: Agent Status
The agent is available/idle.
The agent is ringing.
The agent is talking/busy.
The agent has been logged out.
On the UCM6200, Service Level is defined as the percentage of high-quality calls over all calls in the call
queue, where high-quality call means calls answered within 10 seconds.
Other operations are also available in queue status section:
 Click on "Queues", the web page will redirect to call queue configuration page which can also be
accessed via web GUI->PBX->Call Features->Call Queue.
 Click on
to refresh the call queue status.
 Click on [ + ] to expand the call queue detail.
 Click on [ - ] to hide the call queue detail.
CONFERENCEROOMS
Users could see all the conference room status in this section. It shows all the configured conference
rooms, current users, call duration for each user and conference call.