user manual
Grandstream Networks, Inc.  GXP21xx User Manual  Page 13 of 41 
                 Firmware version: 1.0.1.66         Last Updated: 05/2011 
MUTE 
Mute an active call 
HEADSET 
Press HEADSET key to answer/hang up phone calls while using headset. It 
also allows user to toggle between headset and speaker 
DND 
Enable/Disable DND. (Not applicable on GXP2100) 
INTERCOM 
Press to use intercom if intercom user ID is configured in web GUI 
MENU 
Press to enter menu when phone is in idle. Use it as ENTER key in keypad 
configuration 
Enter to retrieve voice mails or other messages 
Brings phonebook on screen 
Enable/Disable hands-free speaker 
Enable/Disable handset mode ; or used as SEND/REDIAL 
-Navigation keys “Up” “Down” “Left” “Right”. Press to navigate in menu 
options 
-During the call, press “Up” “Down” to adjust volume  
-When the phone is idle, press “Up” to view missed call; press “Down” to view 
phonebook 
0 – 9, *, # 
Standard phone keypad; press # key to send call; press * key to for IVR 
functions 
Multi Purpose Keys 
18 MPKs in GXP2110 and 7 MPKs in GXP2120 used for BLF, Speed dial 
and etc 
MAKING PHONE CALLS 
Handset, Speakerphone and Headset Mode 
The GXP21xx  allows  you  to  make phone calls via handset, speakerphone, or headset mode. During  the 
active calls the  user can switch  between the handset and the speaker  by pressing the speaker key.  For 
headsets to operate, the user must plug the headset to an RJ9 or 2.5mm port on the phone, which allows the 
user to pick-up, speak, or hang-up calls. 
Multiple SIP Accounts and Lines 
GXP2120  can support up to 6 independent  SIP accounts; GXP2110/GXP2100 can support up to 4 
independent SIP accounts. Each account is capable of independent SIP server, user and NAT settings. Each 
of  the  line buttons is “virtually” mapped to an individual SIP account. The name of each account is 
conveniently printed next to its corresponding button. In off-hook state, select an idle line and the name of 
the account (as configured in the web interface) is displayed on the LCD and a dial tone is heard. 










