Grandstream Networks, Inc. HT502 Dual FXS Port Analog Telephone Adaptor HT502 User Manual Firmware Version 1.0.1.21 www.grandstream.com support@grandstream.
TABLE OF CONTENTS HT502 User Manual WELCOME.................................................................................................................................................... 4 SAFETY COMPLIANCES................................................................................................................................. 4 WARRANTY..................................................................................................................................................
TABLE OF TABLES HT502 USER MANUAL TABLE 1: DEFINITIONS OF THE HT502 CONNECTORS .................................................................................................. 6 TABLE 2: DEFINITIONS OF THE HT502 LEDS ................................................................................................................ 6 TABLE 3: HT502 TECHNICAL SPECIFICATIONS .............................................................................................................
WELCOME Thank you for purchasing Grandstream’s HT502, the affordable, feature rich Analog Telephone Adaptor. Grandstream HandyTone502 is a new addition to the popular HandyTone ATA product family. It features the rich audio quality, a broad range of voice codecs, and functionality of the HT502, including two (2) FXS ports each with independent SIP accounts.
CONNECT YOUR HT502 Equipment Packaging The HT502 ATA package contains: • • • • One HT502 Main Case One Universal Power Adaptor One Ethernet Cable One HT502 Vertical Stand Connecting the HT502 The HT502 is designed for easy configuration and easy installation. Configure the HT502 following the directions in the Configuration section of this manual. 1. Connect a standard touch-tone analog telephone to the PHONE port. 2.
TABLE 1: DEFINITIONS OF THE HT502 CONNECTORS Power Cable Power adapter connection WAN Port (RJ-45) Connect to the internal LAN network or router. LAN Port (RJ-45) Connect the LAN port with an Ethernet cable to your PC. RESET Factory Reset button. Press for 7 seconds to reset factory default settings. PHONE1 (RJ-11) FXS port to be connected to analog phones / fax machines. PHONE2 (RJ-11) FXS port to be connected to analog phones / fax machines.
PRODUCT OVERVIEW The HT502 is a full feature voice and fax-over IP device that offers a high-level of integration including dual 10M/100Mbps network ports with integrated router, NAT, DHCP server, dual port FXS telephone gateway, market-leading sound quality, rich functionalities, and a compact and lightweight design. The VoIP network signaling protocol supported is SIP.
IP Signaling SIP (RFC 3261) Provisioning TFTP, HTTP, HTTPS Control TLS/SIPS , SIP over TCP/TLS Management Syslog support, HTTPS and telnet, remote management using Web browser, Support Layer 2 (802.1Q, VLAN, 802.
BASIC OPERATIONS Understanding HT502 Voice Prompt HT502 has a built-in voice prompt menu for simple device configuration. The IVR menu and the LED button work with any of the FXS port. Pick up the handset and dial “***” to use the IVR menu.
(See Restore Factory Default Setting section) “Invalid Entry” Automatically returns to main menu Five Success Tips when using the Voice Prompt 1. “*” shifts down to the next menu option 2. “#” returns to the main menu 3. “9” functions as the ENTER key in many cases to confirm an option 4. All entered digit sequences have known lengths - 2 digits for menu option and 12 digits for IP address. For IP address, add 0 before the digits if the digits are less than 3 (i.e. - 192.168.0.
Destination ports can be specified using “*” (encoding for “:”) followed by the port number. Examples of Direct IP Calls: a) If the target IP address is 192.168.0.160, the dialing convention is *47 or Voice Prompt with option 47, then 192*168*0*160. followed by pressing the “#” key if it is configured as a send key or wait 4 seconds. In this case, the default destination port 5060 is used if no port is specified. b) If the target IP address/port is 192.168.1.
Attended Transfer Assume that Caller A and B are in conversation. Caller A wants to Attend Transfer B to C: 1. Caller A presses FLASH on the analog phone for dial tone. 2. Caller A then dials Caller C’s number followed by # (or wait for 4 seconds). 3. If Caller C answers the call, Caller A and Caller C are in conversation. Then A can hang up to complete transfer. 4. If Caller C does not answer the call, Caller A can press “flash” to resume call with Caller B.
CALL FEATURES The HT502 supports all the traditional and advanced telephony features. TABLE 6: HT502 CALL FEATURES Key *30 *31 *47 *50 *51 *67 *82 *69 *70 *71 *72 *73 *74 *78 *79 *87 *90 *91 *92 *93 Flash/Hook # Call Features Block Caller ID (for all subsequent calls) Send Caller ID (for all subsequent calls) Direct IP Calling. Dial “*47” + “IP address”. No dial tone is played in the middle. Detail see Direct IP Calling section on page 12.
CONFIGURATION GUIDE Configuring the HT502 through Voice Prompts DHCP MODE Select voice menu option 01 to enable HT502 to use DHCP. STATIC IP MODE Select voice menu option 01 to enable HT502 to use STATIC IP mode, then use option 02, 03, 04, 05 to set up IP address, Subnet Mask, Gateway and DNS server respectively. FIRMWARE SERVER IP ADDRESS Select voice menu option 13 to configure the IP address of the firmware server.
Configuring the HT502 Via Web Browser HT502 has an embedded Web server that will respond to HTTP GET/POST requests. It also has embedded HTML pages that allow users to configure the HT502 through a web browser such as Microsoft’s IE, AOL’s Netscape or Mozilla Firefox installed on Windows or Unix OS. (Macintosh OS is not included). ACCESS THE WEB CONFIGURATION MENU The HT502 HTML configuration page can be accessed via LAN or WAN ports. • FROM THE LAN PORT: 1. Directly connect a computer to the LAN port 2.
NOTE: If you can not log into the configuration page by using the default password, please check with the VoIP service provider. It is most likely the VoIP service provider has provisioned the device and configured for you therefore the password has already been changed. Important Settings The end-user must configure the following settings according to the local environment. settings on the web configuration pages are set to the default values.
TABLE 7: BASIC SETTINGS End User Password Password to access the Web Configuration Menu. This field is case sensitive with a maximum length of 25 characters. Web Port By default, HTTP uses port 80. This field is for customizable web port. Telnet Server Default is set to YES. IP Address There are two modes to operate the HT502: DHCP mode: all the field values for the Static IP mode are not used (even though they are still saved in the Flash memory.
NAT Maximum Ports The number of ports that can be managed while in NAT router mode. Range: 0 – 4096, default is 1024. Typically one port per connection. NAT TCP Timeout NAT TCP idle timeout in seconds. Connection will be closed after preconfigured, timeout if not refreshed. Range: 0 - 3600 NAT UDP Timeout NAT TCP idle timeout in seconds. Connection will be closed after preconfigured, timeout if not refreshed.
TABLE 8: STATUS PAGE MAC Address The device ID, in HEX format. This is very important ID for ISP troubleshooting. LAN and WAN Mac addresses will appear in this place. The LAN MAC address will be used for provisioning and can be found on the label coming with original box and on the label located on the bottom panel of the device. WAN IP Address This field shows WAN IP address of HT502. Product Model This field contains the product model info.
Layer 2 QoS Value used for layer 2 VLAN tag. Default setting is blank. STUN Server IP address or Domain name of the STUN server. Keep-alive interval This parameter specifies how often the HT502 sends a blank UDP packet to the SIP server in order to keep the “hole” on the NAT open. Default is 20 seconds. Minimum value is 20 seconds. Use STUN to detect network connectivity Use STUN keep-alive to detect WAN side network problems.
Firmware Key Used for firmware encryption. Should be 32 digit in hexadecimal representation. End user should keep it blank. Authenticate Conf File If set to Yes, config file is authenticated before acceptance. configuration from an unauthorized change. This protects the Firmware Key Used for firmware encryption. Should be 32 digit in hexadecimal representation. End user should keep it blank. SSL Certificate The user specified SSL certificate used for SIP over TLS in X.509 format.
Syslog Level Select the HT502 to report the log level. Default is NONE. The level is one of DEBUG, INFO, WARNING or ERROR. Syslog messages are sent based on the following events: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.
-A Record (for resolving IP Address of target according to domain name) -SRV (DNS SRV resource records indicates how to find services for various protocols) -NAPTR/SRV (Naming Authority Pointer according to RFC 2915) One mode can be chosen for the client to look up server. The default value is “A Record” User ID is Phone Number If the HT502 has an assigned PSTN telephone number, this field should be set to “Yes”. Otherwise, set to “No”.
Send Flash Event Default is No. If set to yes, flash will be sent as DTMF event. Enable Call Features Default is Yes. (If Yes, call features using star codes will be supported locally) Offhook Auto-Dial This parameter allows users to configure a User ID or extension number that is automatically dialed when off-hook. Only the user part of a SIP address needs is entered here. The HT502 will automatically append the “@” and the host portion of the corresponding SIP address.
Dial Plan Dial Plan Rules: 1. Accept Digits: 1,2,3,4,5,6,7,8,9,0 , *, #, A,a,B,b,C,c,D,d 2. Grammar: x - any digit from 0-9; • xx+ - at least 2 digits number; • xx. – at least 1 digit number.
Force Timer G723 Rate If selecting “Yes” the phone will use session timer even if the remote party does not support this feature. Selecting “No” will allow the phone to enable session timer only when the remote party support this feature. To turn off Session Timer, select “No” for Caller Request Timer, Callee Request Timer, and Force Timer. As a Caller, select UAC to use the phone as the refresher, or UAS to use the Callee or proxy server as the refresher.
Loop Current Disconnect Duration Hook Flash Timing On Hook Timing Gain Here can be configured duration of such voltage drop described in topic above. Time period when the cradle is pressed (Hook Flash) to simulate FLASH. To prevent unwanted activation of the Flash/Hold and automatic phone ring-back, adjust this time value. On-hook timing is the minimum time for an on-hook event to be validated. Voice path volume adjustment.
Grandstream provisioning server GAPS, based on the unique MAC address of each device, GAPS provision the devices with redirection settings so that they will be redirected to customer’s TFTP or HTTP/HTTPS server for further provisioning. Grandstream also provide GAPSLITE software package which contains our NAT friendly TFTP server and a configuration tool to facilitate the task of generating device configuration files. The GAPSLITE configuration tool is now free to end users.
SOFTWARE UPGRADE Software upgrade can be done via either TFTP or HTTP. The corresponding configuration settings are in the ADVANCED SETTINGS configuration page. Firmware Upgrade through TFTP/HTTP/HTTPS To upgrade via TFTP or HTTP/HTTPS, the “Firmware Upgrade and Provisioning upgrade via” field needs to be set to TFTP HTTP or HTTPS, respectively. “Firmware Server Path” needs to be set to a valid URL of a TFTP or HTTP server, server name can be in either FQDN or IP address format.
3. Please go to File -> Configure -> Security to change the TFTP server's default setting from "Receive Only" to "Transmit Only" for the firmware upgrade. 4. Start the TFTP server, in the phone’s web configuration page 5. Configure the Firmware Server Path with the IP address of the PC 6. Update the change and reboot the unit End users can also choose to download the free HTTP server from http://httpd.apache.org/ or use Microsoft IIS web server.
RESTORE FACTORY DEFAULT SETTING WARNING! Restoring the Factory Default Setting will DELETE all configuration information of the phone. Please BACKUP or PRINT out all the settings before you approach to following steps. Grandstream will not take any responsibility if you lose all the parameters of setting and cannot connect to your VoIP service provider. FACTORY RESET There are two (2) methods for resetting your unit: Reset Button Reset default factory settings following these four (4) steps: 1.
