User's Manual

Grandstream Networks, Inc. GXV3610_HD/FHD v2 User Manual Page 37 of 41
Firmware Version 1.0.2.8 Last Updated: 06/2013
IP SURVEILLANCE FAQ
1. What is the default IP address of the GXV3610_HD/FHD v2?
A: The default IP configuration is DHCP.
2. Why can I not view the live video stream in Microsoft Internet Explorer?
A: Please double check whether the Grandstream Plug-in/Active-X is installed correctly.
Once you log into the GXV3610_HD/FHD v2 web interface, Internet Explorer will indicate that
this website wants to install to following add-on: GSViewer. cab‘ from Grandstream Networks,
Inc. Please install this add-on when prompted by IE.
3. How do you manually uninstall the Grandstream video viewer add-on for IE?
Please follow these steps to uninstall the add-on:
1. Delete the GSViewerX Control from C:\WINDOWS\Downloaded Program Files directory
2. Delete GSNetClient.dll, GS_Replay.exe, GSViewerX.ocx, hi_h264dec_w.dll,
lik_VoiceEngine_dll.dll and GSViewerX.inf from C:\WINDOWS\system32
4. Why can’t I access the GXV3610_HD/FHD v2 web configuration interface?
Q 1: Is your internet service down?
A 1: Connect a PC to the internet to test the connection.
Q 2: Are the PC and the device in different subnets?
A 2: Check the subnet mask and default gateway of the device and PC.
Q 3: Is there a conflict with another IP address?
A 3: Try to change the IP address of the device.
Q 4: Has the HTTP port been changed?
A 4: Contact the administrator of the device for more information.
5. The GXV3610_HD/FHD v2 web configuration page is not displayed correctly in
IE8 ?
In IE8, Compatibility View might need to be enabled for the GXV3610_HD/FHD v2 web
configuration page to load properly. To enable compatibility view, open IE8, click Tools,
Compatibility View Setting, and add the GXV3610_HD/FHD v2 web configuration pages to the
Compatibility View.