User's Manual

GXV3500 Digital Video Encoder/Decoder
Firmware 1.0.1.38 Page 29 of 32
Grandstream Networks, Inc. 08/2011
screen according to its patrol time.
4
Patrol
Click on this box to allow the source to become part of the
patrol video rotation
5
Host Address
The IP address of the video source to be decoded
6
Port
The video source‟s TCP/UDP port number
7
Channel
The video source‟s channel number to be decoded
8
User Name
The user name to log into the video source
9
Password
The password to log into the video source
10
Description
A short description to identify the video source
11
Time
How much time in seconds the video from this source will be
displayed during the patrol rotation
FAQ
1. What is the default IP address of GXV3500?
The IP address of GXV35000 is given by DHCP at the factory default settings. You can
perform a factory reset by pressing the RESET button on the device for 7 seconds.
2. Why can I not view the live video stream in Microsoft Internet Explorer?
Please check whether the IE add-on is installed correctly.
Once you log into the GXV3500‟s web interface Internet Explorer will indicate that “This
website wants to install to following add-on: „GSViewer. cab‟ from Grandstream Networks,
Inc.”. Please install this add-on when prompted by IE.
3. How do you manually uninstall the Grandstream video viewer add-on for IE?
Please follow these steps to uninstall the add-on:
1. Delete the GSViewerX Control from C:\WINDOWS\Downloaded Program Files directory
2. Delete GSNetClient.dll, GS_Replay.exe, GSViewerX.ocx, hi_h264dec_w.dll,
lik_VoiceEngine_dll.dll and GSViewerX.inf from C:\WINDOWS\system32
4. Why can’t I access the GXV3500 web configuration interface?
Q 1: Is your internet service down?
A 1: Connect a PC to the internet to test the connection.
Q 2: Are the PC and the device in different subnets?
A 2: Check the subnet mask and default gateway of the device and PC.
Q 3: Is there a conflict with another IP address?
A 3: Try to change the IP address of the device.
Q 4: Has the HTTP port been changed?