User manual

GXV3611 Mini IP Dome Camera
Firmware 1.0.4.6 Page 31 of 34
Grandstream Networks, Inc. 09/2010
IP VIDEO SURVEILLANCE
FAQ
1. What is the default IP address of GXV3601/3501/3504/3611?
Prior to firmware version 1.0.3.9, the IP address of GXV3501/ 3504/ 3601/ 3611 is
192.168.1.168 at the factory default settings. You can perform a factory reset by pressing the
RESET button on the device for 7 seconds. Starting from firmware version 1.0.3.9, the default
IP configuration is DHCP.
2. Why can I not view the live video stream in Microsoft Internet Explorer?
Please check whether the IE add-on is installed correctly.
Once you log into the GXV3501/ 3504/ 3601/ 3611’s web interface Internet Explorer will
indicate that “This website wants to install to following add-on: ‘GSViewer. cab’ from
Grandstream Networks, Inc.”. Please install this add-on when prompted by IE.
3. How do you manually uninstall the Grandstream video viewer add-on for IE?
Please follow these steps to uninstall the add-on:
1. Delete the GSViewerX Control from C:\WINDOWS\Downloaded Program Files directory
2. Delete GSNetClient.dll, GS_Replay.exe, GSViewerX.ocx, hi_h264dec_w.dll,
lik_VoiceEngine_dll.dll and GSViewerX.inf from C:\WINDOWS\system32
4. Why can’t I access the GXV3501/ 3504/ 3601/ 3611 web configuration interface?
Q 1: Is your internet service down?
A 1: Connect a PC to the internet to test the connection.
Q 2: Are the PC and the device in different subnets?
A 2: Check the subnet mask and default gateway of the device and PC.
Q 3: Is there a conflict with another IP address?
A 3: Try to change the IP address of the device.
Q 4: Has the HTTP port been changed?
A 4: Contact the administrator of the device for more information.
5. The GXV3501/ 3504/ 3601/GXV3601/GXV3611 web configuration page is not
displayed correctly in Internet Explorer 8?
In IE8, Compatibility View might need to be enabled for the GXV3501/ 3504/ 3601/ 3611 web
configuration page to load properly. To enable compatibility view, open IE8, click ToolsÆ
Compatibility View Setting, and add the GXV3501/ 3504/ 3601/ 3611 web configuration
pages to the Compatibility View.