Grandstream Networks, Inc. GXV–3000 IP Video Phone GXV– 3000 User Manual Firmware Version 1.0.1.7 www.grandstream.com support@grandstream.
TABLE OF CONTENTS GXW–3000 USER MANUAL WELCOME ..................................................................................................................................................................2 GXV-3000 OVERVIEW ...............................................................................................................................................2 INSTALLATION..............................................................................................................................
TABLE OF FIGURES GXW–3000 USER MANUAL FIGURE 1: CONNECTING THE GXV-3000 ............................................................................................ 4 FIGURE 2: GXV LCD SCREEN ........................................................................................................... 8 FIGURE 3: GETTING FAMILIAR WITH KEYPAD ....................................................................................... 9 FIGURE 4: SUPPORT MENU OPTIONS ..................................................
WELCOME Thank you for purchasing the Grandstream GXV-3000 IP Video Phone. The GXV-3000 is a cost effective, easy to use and easy to configure IP video communications solution. The GXV-3000 supports popular voice codecs and H.264 video codec. It is based on SIP industry standard and interoperable with 3rd party SIP providers, thus enabling you to fully leverage the benefits of VoIP technology, while visually commuting with anyone, anywhere in world.
INSTALLATION Unpack and check all accessories. Equipment included in the package: The GXV-3000 phone package contains: 1. 2. 3. 4. 5. 6. One GXV-3000 Main Case One Handset One Phone Cord One Universal Power Adaptor One Ethernet Cable Two Wall Mount Sustaining Brackets SAFETY COMPLIANCES The GXV-3000 phone complies with FCC/CE and various safety standards. The GXV-3000 power adaptor is compliant with UL standard. Only use the universal power adapter provided with the GXV package.
CONNECTING YOUR GXV IP VIDEO PHONE FIGURE 1: CONNECTING THE GXV-3000 NETWORK/PC RJ-45 10/100Mbps ports Power jack Headset Jack Video/Audio jack 2x USB ports TABLE 1: DEFINITIONS OF THE GXV-3000 CONNECTORS USB NETWORK PC USB Interface for external USB device like flash to store captured image, ring tones, phone address books, etc. 10/100Mbps RJ-45 port for uplink to Ethernet.
WALL MOUNT GXV-3000 can be wall mounted. The two (2) wall mount sustaining brackets can be attached to the bottom of the main body: To position the phone on the wall, place two fixed hangers on the wall, hang the back of the phone on the fixed hangers. The two sustaining brackets will balance the bottom of the phone and position the phone on the wall.
PRODUCT OVERVIEW Desktop View Side View Back View Closed TABLE 2: GXV KEY FEATURES IN A GLANCE Open Standards Compatible Network Interfaces Superb Audio Quality Superb Video Quality Advanced Video features Feature Rich Advanced Functionality SIP 2.0, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP, DNS (A record and SRV), DHCP, PPPoE, TFTP, NTP. Dual 10/100mbps Ethernet ports, 2 USB (2.0) host ports, 2.5mm headset jack. Advanced Digital Signal Processing (DSP), Silence suppression, VAD, CNG, AEC, AGC.
TABLE 4: GXV-3000 TECHNICAL SPECIFICATIONS Lines Protocol Support Display Feature Keys Network Interface Device Management Provisioning Video Features Audio Features Call Handling Features Firmware Upgrades Advanced Server Features Security Grandstream Networks, Inc. 3 individual SIP accounts; 3 line buttons Support SIP 2.0, TCP/UDP/IP, PPPoE, RTP/RTCP, SRTP by SDES, HTTP, ARP/RARP, ICMP, DNS, DHCP, NTP/SNTP, TFTP.
USING GXV-3000 IP VIDEO PHONE GETTING FAMILIAR WITH LCD FIGURE 2: GXV LCD SCREEN Handset/Speaker/Ringer Volume Connectivity Status and/or SIP Proxy/Server status (3 modes: solid, blinking, blank) Date Time User ID Phone Number (or ext) Missed Call Icon Phone IP Address The LCD display disappears when the screensaver is on. If you do not want the LCD display, you can turn it off.
FIGURE 3: GETTING FAMILIAR WITH KEYPAD Line 1 – 3 Keys Message Camera Block Mute/Del Menu Keys Conference Transfer Address Book OSD/Camera Loopback Display On/Off key Hold Speaker Send/Re-Dial Grandstream Networks, Inc. Standard Keypad GXV-3000 User Manual Firmware 1.0.1.
TABLE 6: GXV BUTTON DEFINITIONS Key Button LINE1-LINE3 Key Button Definitions 3 Line keys with LED, can be configured to different SIP profiles or providers UP ↑ Use button to select next “Menu Item” when phone is in keypad configuration mode; Or increase handset/speakerphone volume when phone is ACTIVE; Or increase ring volume when phone is in IDLE mode DOWN ↓ Use button to select previous “Menu Item” when phone is in keypad configure mode; Or decrease handset/speakerphone volume when phone is ACTIVE;
SIP ACCOUNTS AND USING THE PHONE MULTIPLE SIP ACCOUNTS AND LINES The GXV-3000 can support up to 3 independent SIP accounts. Each account is capable of independent SIP server, user and NAT settings. Each of the 3 line buttons (LINE1-LINE3) is “virtually” mapped to an individual SIP account. In off-hook state, select an idle line and the name of the account (as configured in the web interface) is displayed on the LCD and a dial tone is heard.
• The phone waits 4 seconds (by default; no key entry timeout) before sending and initiating the call. Press the “SEND” button to override the 4 second delay. MAKING CALLS USING IP ADDRESSES Direct IP calling allows two phones to talk to each other in an ad hoc fashion without a SIP proxy.
3. Multiple Calls: Automatically place ACTIVE call on ‘HOLD’ by selecting another available LINE to place or receive another call. Call Waiting tone audible when line is in use and there is a call waiting to be answered. CALL TRANSFER GXV-3000 supports both blind and attended (or supervised) transfer: 1. Blind Transfer: Press “TRNF” button, then dial the number and press the “SEND” button to complete transfer of an active call. 2.
DO NOT DISTURB 1. Press the “Mute/Delete” button if you do not want to take a call when in ringing stage. This will send the caller directly to voicemail (if user has a voicemail) or reject the incoming call. 2. Press the “Mute/Delete” button when phone is idle to set the phone to ‘Do not Disturb’ mode (an icon will flash on the screen). The phone will not ring and send caller directly to voicemail. (see note above) CAMERA BLOCK To disable/enable video during a call, press the CAMERA BLOCK button.
CONFIGURATION GUIDE Configuration with Keypad • To enter the MENU, press the OK button. • Navigate the menu by using the arrow keys: up/down and left/right. • Confirm a menu selection by pressing the OK button • Delete an entry by pressing the MUTE/DEL button. The phone automatically exits MENU mode when there is an incoming call, the phone is off-hook or the MENU mode if left idle for 20 seconds. FIGURE 4: SUPPORT MENU OPTIONS Grandstream Networks, Inc. GXV-3000 User Manual Firmware 1.0.1.
FIGURE 5: FLOW CHART OF KEY PAD CONFIGURATION MENU Grandstream Networks, Inc. GXV-3000 User Manual Firmware 1.0.1.
CONFIGURATION WITH WEB BROWSER The GXV-3000 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow a user to configure the IP phone through a Web browser such as Microsoft’s IE or Mozilla Firefox. For a visual reference of GUI pages, please download GUI Interface examples http://www.grandstream.com/user_manuals/GUI/GUI_GXV3000.rar.
TABLE 8: DEVICE CONFIGURATION DEFINITIONS Web Access Select HTTP or secure HTTPS protocol for Web Access Web Port By default, HTTP uses port 80 and HTTPS uses port 443. This field is for customizable web port. End User Password This contains the password to access the Web Configuration Menu. This field is case sensitive with a maximum length of 25 characters.
Time Display Format LCD time display in 12 hour or 24 hour format Date Display Format Choose one of the following formats: • Year-Month-Day • Month-Day-Year • Day-Month-Year Display Clock instead of Date Default is No. Display the clock instead of Date. If set to “Yes”, it will show the clock. LCD Screen Saver Start Interval Default value is 60 seconds- after 60 seconds the LCD Screen Saver is enabled. Screen saver file limited to 20 images or 320kb.
TABLE 9: STATUS CONFIGURATION PAGE DEFINITIONS Hardware Revision Hardware version number: Main Board, Interface Board MAC Address The device ID, in HEX format. This is a very important ID for ISP troubleshooting. IP Address This field shows IP address of GXV-3000 Product Model This field contains the product model information. Software Version • • • Program: This is the main software (firmware) release number, always used for identify the whole software (firmware) system of the phone.
TABLE 10: ADVANCED USER CONFIGURATION PAGE DEFINITIONS Admin Password Administrator password. Only the administrator can configure the “Advanced Settings” page. Password field is purposely blank for security reasons after clicking update and saved. The maximum password length is 25 characters. G723 rate G.723 audio codec encoding rate, either 6.3kbps or 5.3kbps, check with ITSP. Silence Suppression This controls the silence suppression/VAD feature of the audio codec G.723 and G.729.
No Key Entry Timeout Default is 4 seconds. Use # as Dial Key This parameter allows users to configure the “#” key as the “Send” (or “Dial”) key. If set to “Yes”, the “#” key will immediately send the call. In this case, this key is essentially equivalent to the “(Re)Dial” key. If set to “No”, the “#” key is included as part of the dial string. Local RTP port This parameter defines the local RTP-RTCP port pair used to listen and transmit. It is the base RTP port for channel 0.
Screen Saver Download This is the path for screen saver image downloading. It may not be the save as the firmware or configuration server. User can customize based on own environment. Phonebook XML Download This is the path for XML based phonebook to be downloaded into the phone. DTMF Payload Type This parameter sets the payload type for DTMF using RFC2833. Default is 125. Syslog Server The IP address or URL of System log server. This feature is especially useful for ITSPs.
Disable Direct IP Call Default is No. If set to Yes, the direct IP call will be disabled and not working. Use Quick IP Call Mode Dial an IP address under the same LAN/VPN segment by entering the last octet in the IP address. Default setting is No. When set to YES, and #XXX# is dialed, where X is 0-9 and XXX <=255, phone will make direct IP call to aaa.bbb.ccc.XXX where aaa.bbb.ccc comes from the local IP address REGARDLESS of subnet mask. #XX or #X are also valid so leading 0 is not required (but OK).
INDIVIDUAL ACCOUNT SETTINGS The GXV-3000 has 3 line appearances, each with an independent SIP account. Each SIP account requires its own configuration page. Their configurations are identical. TABLE 11: SIP ACCOUNT CONFIGURATION PAGE DEFINITIONS Account Active This field indicates whether the account is active. The default value for the primary account (Account 1) is Yes. The default value for the other two accounts is No. Account Name The name associated with each account - displayed on LCD.
NAT Traversal This parameter defines whether the NAT traversal mechanism is activated. If activated (by choosing “Yes”) and a STUN server is also specified, then the GXV-3000 will behave according to the STUN client specification. Using this mode, the embedded STUN client detects if and what type of NAT/Firewall configuration used and the result is displayed in the Status Page.
Session Expiration The SIP Session Timer extension enables SIP sessions to be periodically “refreshed” via a SIP request (UPDATE, or re-INVITE. Once the session interval expires, if there is no refresh via a UPDATE or re-INVITE message, the session is terminated. Session Expiration is the time (in seconds) at which the session is considered timed out, provided no successful session refresh transaction occurs beforehand. The default value is 180 seconds. Min-SE The minimum session expiration (in seconds).
Preferred Video Coder H.264 or H.263. Codec H.264 is recommended for optimimum bandwidth allocation. Jitter Delay Select desired Jitter Buffer Delay. Default is Medium. Grandstream recommends “High” for a poor network environment. Enable Video When set to “Yes”, video is enabled for all calls, otherwise the video is disabled. H.264 payload type Enter a desired value (96-127) for dynamic RTP payload type for H.264 codec. Default is 99. Special Feature Default is Standard.
SAVING THE CONFIGURATION CHANGES Once a change is made, press the “Update” button in the Configuration Menu. To activate changes, reboot or power cycle the GXV-3000 . REBOOTING THE PHONE FROM REMOTE The administrator can remotely reboot the unit by pressing the “Reboot” button at the bottom of the configuration menu. The user can re-login to the unit after waiting for about 30 seconds. The following screen indicates that rebooting is underway.
SOFTWARE UPGRADE & CUSTOMIZATION Software (or firmware) is upgraded using either TFTP or HTTP. The corresponding configuration settings are in the ADVANCED SETTINGS configuration page. FIRMWARE UPGRADE THROUGH TFTP/HTTP To upgrade via TFTP or HTTP, select TFTP or HTTP upgrade method. “Upgrade Server” needs to be set to a valid URL of a HTTP server. Server name can be in either FQDN or IP address format. Here are examples of some valid URLs. • • firmware.mycompany.com:6688/Grandstream/1.0.1.5 168.75.215.
Directions to Configure a Local TFTP Server: 1. Unzip the file and put all of them under the root directory of the TFTP server. 2. The PC running the TFTP server and the GXV-3000 should be in the same LAN segment. 3. Go to File -> Configure -> Security to change the TFTP server's default setting from "Receive Only" to "Transmit Only" for the firmware upgrade. 4. Start the TFTP server, in the phone’s web configuration page 5. Configure the Firmware Server Path with the IP address of the PC 6.
GXV CUSTOMIZATION SCREENSAVER IMAGES Customize the screensaver images by using the free “screensaver picture generator tool” downloadable from @: http://www.grandstream.com/y-downloads.htm Personalize the screensaver by downloading your favorite pictures. Picture requirements: • Baseline JPEG • 320x240 in dimension • RGB color space • 8-bit data The screensaver file (image.bin) is limited to 20 images or 320kb whichever limit is reached first.
FIGURE 10: SCREENSHOT OF SCREENSAVER UTILITY • • • Remember the limitation of the image.bin file (20 images or 320kb) Put the generated file (image.bin) into the same folders as the firmware files Reboot or Power cycle the phone and wait screensaver image downloaded successfully. CAUTION: Please do not interrupt the power supply during file downloads. You may damage the phone.
CUSTOMIZED RING TONES Download the free ring tone generation software @ http://www.grandstream.com/y-ringtone.htm. Please follow the same rules as Screensaver Images to generate the ring tone files and load them into the phone. Ring-tone File Size Files requirements for ring tone conversion: 1. Must be either .wav or .mp3 format [recommend .wav format] 2. Converted file size must be less than 64KB other wise it will overwrite next file space. 3.
AUXILIARY PORTS USB 2.0 PORT When a USB flash drive is connected to a USB 2.0 port, an icon is displayed in the lower left section of the LCD. CAPTURE PICTURES VIA USB PORT Once a USB flash drive is connected and ready for use (an icon will show up in lower part of the LCD), the user can save a snap shot or capture a picture on the LCD into the flash drive.
HEADSET JACK FIGURE 13: HEADSET JACK DIAGRAM The left side of the diagram illustrates the RJ-22 (handset plug) pin assignment; the right side illustrates the 2.5mm headset plug. Additional adaptors are necessary to connect the phone to an external speaker or intercom/paging system. (Adaptors can be purchased from an local electronics store).
FIGURE 14: HEADSET CROSS-OVER DIAGRAMS Roll Over Cable (already provided, to connect the handset to phone base) d c b a a b c d One End Another End Cross Over Cable (required for Plantronics Headset) a b c d One End Grandstream Networks, Inc. b a d c Another End GXV-3000 User Manual Firmware 1.0.1.
VIDEO SURVEILLANCE To use the GXV-3000 as a video surveillance camera, configure the GXV-3000 and the monitor PC in the same LAN environment. Advanced users can configure with outside LANs (configuration not recommended and not covered in this User Manual). For best results, Grandstream recommends using this feature in the same LAN environment or ensure both monitor PC and phone have a public IP address.
FIGURE 15: SCREENSHOT – MONITORING STATION Grandstream Networks, Inc. GXV-3000 User Manual Firmware 1.0.1.
RESTORE FACTORY DEFAULT SETTING WARNING: Restoring the Factory Default Setting will delete all configuration information of the phone. Please backup/print all the settings before you restoring factory default settings. Grandstream is not responsible for restoring lost parameters and cannot connect to your VoIP service provider. Directions for Factory Reset: Disconnect network cable and power cycle the unit before factory default resetting: 1.
GLOSSARY OF VOIP TERMS ADSL Asymmetric Digital Subscriber Line: Modems attached to twisted pair copper wiring that transmit from 1.5 Mbps to 9 Mbps downstream (to the subscriber) and from 16 kbps to 800 kbps upstream, depending on line distance. AGC Automatic Gain Control is an electronic system found in many types of devices. Its purpose is to control the gain of a system in order to maintain some measure of performance over a changing range of real world conditions.
FQDN Fully Qualified Domain Name. A FQDN consists of a host and domain name, including top-level domain. For example, www.grandstream.com is a fully qualified domain name. www is the host, Grandstream is the second-level domain, and and.com is the top level domain. FXO Foreign eXchange Office. An FXO device can be an analog phone, answering machine, fax, or anything that handles a call from the telephone company like AT&T. They should also operate the same way when connected to an FXS interface.
IVR IVR is a software application that accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, callback, e-mail and perhaps other media. MTU A Maximum Transmission Unit (MTU) is the largest size packet or frame, specified in octets (eightbit bytes), that can be sent in a packet- or frame-based network such as the Internet. The maximum for Ethernet is 1500 byte.
TCP Transmission Control Protocol is one of the core protocols of the Internet protocol suite. Using TCP, applications on networked hosts can create connections to one another, over which they can exchange data or packets. The protocol guarantees reliable and in-order delivery of sender to receiver data. TFTP Trivial File Transfer Protocol, is a very simple file transfer protocol, with the functionality of a very basic form of FTP; It uses UDP (port 69) as its transport protocol.
