User manual

FIRMWARE VERSION 1.0.5.15 GXP2124 USER MANUAL Page 17 of 71
Press this button to sign in to the call queue.
If the current account is
in
cluded in multiple call queues, agent will be prompted in the LCD display to
select the call queue to join. Press MENU button on keypad to select OK.
Once the agent completely signs in, the agent will be
brought back to the
main screen.
• SignOut
Press this
button to sign out of the call queue. Press MENU button on
keypad to select OK. This will be displayed once the agent is signed in to the
call queue.
Table 5: LCD ICONS
DND Status.
OFF - Do Not Disturb disabled
ON - Do Not Disturb enabled
Call Forward All Status.
OFF - Call Forward All feature disabled
ON - Call Forward All feature enabled
Call Forward Busy Status.
OFF - Call Forward Busy feature disabled
ON - Call Forward Busy feature enabled
Call Forward No Answer Status.
OFF - Call Forward No Answer feature disabled
ON - Call Forward No Answer feature enabled
Call Forward All and Call Forward No Answer Status.
OFF - Call Forward All and Call Forward No Answer feature disabled
ON - Call Forward All and Call Forward No Answer feature enabled
Keypad Status.
OFF - keypad is unlocked
ON - keypad is locked
Enter Keypad Unlock Password.
Voicemail Status.
OFF - No new voicemail
ON - New voicemail